Raisecloud loses connection in the morning

Arthur
Posts: 7
Joined: Wed Oct 28, 2020 7:50 pm

Raisecloud loses connection in the morning

Postby Arthur » Mon Feb 22, 2021 7:21 am

Hello,

At irregular intervals in the morning I notice that our printers lose the connection to Raisecloud. They do not reconnect on their own. Only when I restart the Octoprint server I get a connection again.

Today, on 22.02.2021 at 07:42AM the printers have lost the connection.

The annoying thing is that all queued print jobs are lost and you have to queue them again. With 15 printers and many files, this is not a negligible effort.

Does anyone else have this problem and possibly a solution? The log files all look like this:

2021-02-22 04:25:48,446 - octoprint.server.heartbeat - INFO - Server heartbeat <3
2021-02-22 04:40:48,457 - octoprint.server.heartbeat - INFO - Server heartbeat <3
2021-02-22 04:55:48,472 - octoprint.server.heartbeat - INFO - Server heartbeat <3
2021-02-22 05:10:48,483 - octoprint.server.heartbeat - INFO - Server heartbeat <3
2021-02-22 05:25:48,493 - octoprint.server.heartbeat - INFO - Server heartbeat <3
2021-02-22 05:40:48,503 - octoprint.server.heartbeat - INFO - Server heartbeat <3
2021-02-22 05:55:48,514 - octoprint.server.heartbeat - INFO - Server heartbeat <3
2021-02-22 06:10:48,521 - octoprint.server.heartbeat - INFO - Server heartbeat <3
2021-02-22 06:25:48,532 - octoprint.server.heartbeat - INFO - Server heartbeat <3
2021-02-22 06:40:48,542 - octoprint.server.heartbeat - INFO - Server heartbeat <3
2021-02-22 06:42:08,832 - octoprint.plugins.raisecloud - ERROR - Raisecloud route closed ...
2021-02-22 06:42:15,782 - octoprint.plugins.raisecloud - INFO - Raisecloud connecting ...
2021-02-22 06:55:48,552 - octoprint.server.heartbeat - INFO - Server heartbeat <3
2021-02-22 06:59:46,697 - octoprint.server.api.system - INFO - Performing command for core:restart: sudo service octoprint restart
2021-02-22 06:59:47,293 - octoprint.server - INFO - Shutting down...
2021-02-22 06:59:47,737 - octoprint.events - INFO - Processing shutdown event, this will be our last event
2021-02-22 06:59:47,744 - octoprint.server - INFO - Calling on_shutdown on plugins
2021-02-22 06:59:47,761 - octoprint.events - INFO - Event loop shut down
2021-02-22 06:59:47,773 - octoprint.server - INFO - Goodbye!
2021-02-22 07:00:07,761 - octoprint.startup - INFO - ******************************************************************************
2021-02-22 07:00:07,770 - octoprint.startup - INFO - Starting OctoPrint 1.5.3


Thank you.
Arthur

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Vicky@Raise3D
Posts: 8136
Joined: Fri Mar 25, 2016 3:54 am

Re: Raisecloud loses connection in the morning

Postby Vicky@Raise3D » Wed Feb 24, 2021 11:14 pm

Sorry for the issue. I attached a guide below. Please try the steps inside to install a new package of Octoprint to see whether the issue is still there or not.
Attachments
Octoprint Update.docx
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