RaiseCloud Offline

Bester
Posts: 1
Joined: Wed Dec 18, 2019 7:15 am

RaiseCloud Offline

Postby Bester » Wed Dec 18, 2019 8:29 am

Hi

For the last couple of days our printer (well more specific the has been offline. We had a couple of power outages and it might have something to do with that but I'm not sure. the router have been restarted as well as the printer and it had no effect. I have disabled the DHCP as well - suggestion on another thread.

This doesnt seem to be a wifi problem anyways. I can upload prints. I just cant access the printer from the RaiseCloud app and the printer shows an icon that seems to notice that it is not connected to the cloud.

Please help me connect to the cloud again.

Bester

User avatar
Vicky@Raise3D
Posts: 5909
Joined: Fri Mar 25, 2016 3:54 am

Re: RaiseCloud Offline

Postby Vicky@Raise3D » Fri Dec 20, 2019 12:23 am

Sorry about the issue. Our server had still issues before caused some printers show offline.
We will create a support ticket for you to contact you about more details.


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