N2 Power Switch Failure

mad3dprintco
Posts: 2
Joined: Thu Sep 27, 2018 9:36 pm

N2 Power Switch Failure

Postby mad3dprintco » Thu Aug 22, 2019 2:57 pm

I have searched the forum, and I did not see any issues similar to this. Last week I noticed the power switch quit working, as in it felt mechanically broke. The machine ran fine, so I let it run. Starting a couple days ago I noticed it smelling hot, like burning hot. After a couple of prints like this, I decided to take a look at the power switch. As you can see from my pics it got toasty. The printer is ~2yrs old with about 4500hrs of print time. I am curious if anyone has seen anything like this.
Attachments
burnt switch 3.JPG
burnt switch.JPG
Mark Stephens
Mad3D Print Company
www.mad3dprintco.com
mad3dprintco@gmail.com

jeffarazzi
Posts: 7
Joined: Tue Jun 07, 2016 11:23 pm

Re: N2 Power Switch Failure

Postby jeffarazzi » Thu Mar 26, 2020 11:12 am

I just had this happen to me and I'm mass producing face masks for area hospitals. :(

I have 5 other Raise3d printers and this one is one of the newer ones (just before they changed to the pro models), so I assume it's a defective switch. I'm going to bypass the switch (and hope that is all that is damaged) so I can keep printing while I wait for a replacement switch.

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Vicky@Raise3D
Posts: 6907
Joined: Fri Mar 25, 2016 3:54 am

Re: N2 Power Switch Failure

Postby Vicky@Raise3D » Fri Mar 27, 2020 12:32 am

Sorry about the issue.
Please reach to our support to confirm the printer is safe to operate more to avoid further damage.
You can contact us at http://help.raise3d.com.

EL Cuajinais
Posts: 221
Joined: Wed Apr 06, 2016 8:48 pm

Re: N2 Power Switch Failure

Postby EL Cuajinais » Wed Jul 01, 2020 1:32 pm

Add me to this growing list. Out of the blue switch felt lose and started to make poor contact 2 days ago. Upon closer inspection the plastic had broken and both sides of the contact were a little black. I think burned from arcing?

I've just submitted a ticket. Let's see how it goes.
Attachments
4.jpg
3.jpg
2.jpg

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Vicky@Raise3D
Posts: 6907
Joined: Fri Mar 25, 2016 3:54 am

Re: N2 Power Switch Failure

Postby Vicky@Raise3D » Mon Jul 06, 2020 6:37 pm

We have seen a ticket you submitted in ticket system. We will assign techs help you there.

Izzymel45
Posts: 1
Joined: Fri Jul 07, 2017 2:56 pm

Re: N2 Power Switch Failure

Postby Izzymel45 » Tue Aug 04, 2020 11:53 am

Does anyone know the fix for this? Woke up this morning to find the same concerns. Thanks

V/r,
Israel

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Vicky@Raise3D
Posts: 6907
Joined: Fri Mar 25, 2016 3:54 am

Re: N2 Power Switch Failure

Postby Vicky@Raise3D » Wed Aug 05, 2020 12:34 am

If the switch has already burnt, only swapping a new power switch can fix the issue.
But we would recommend you open a support ticket to ask our technicians to review there is no other damage beside the power switch before putting the replacement on.


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