No memory visible

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Korni
Posts: 281
Joined: Wed Apr 11, 2018 8:11 am

No memory visible

Postby Korni » Tue Dec 11, 2018 5:39 pm

Hello,

in my RaiseCloud I don't see any memory. Neither the local nor the USB memory.
We see only the "rotating circle" ...

https://youtu.be/yjhJmPQaxVE
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Vicky@Raise3D
Posts: 4952
Joined: Fri Mar 25, 2016 3:54 am

Re: No memory visible

Postby Vicky@Raise3D » Wed Dec 12, 2018 2:04 am

Thanks for your report.
We have already debugged the issue. Please test again.

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Korni
Posts: 281
Joined: Wed Apr 11, 2018 8:11 am

Re: No memory visible

Postby Korni » Wed Dec 12, 2018 7:21 am

I just tested it, it still does NOT work ;-(
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Vicky@Raise3D
Posts: 4952
Joined: Fri Mar 25, 2016 3:54 am

Re: No memory visible

Postby Vicky@Raise3D » Wed Dec 12, 2018 8:24 pm

Have you updated your RaiseTouch firmware to be the latest version which you can get from our Download Center?
If so, please clear cache of your browser and try again.
If still cannot work, we may need more information of your RaiseCloud account to dig in. Please open a support ticket to reach to us.

PcPanda
Posts: 2
Joined: Tue Jan 08, 2019 7:37 pm

Re: No memory visible

Postby PcPanda » Tue Jan 08, 2019 7:43 pm

Also Having the same problem, with the current version. Just installed and tried today and no luck.

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Vicky@Raise3D
Posts: 4952
Joined: Fri Mar 25, 2016 3:54 am

Re: No memory visible

Postby Vicky@Raise3D » Tue Jan 08, 2019 7:59 pm

Have you already tried to clear cache of your browser?
If so, please open a support ticket to reach to us at http://help.raise3d.com. We may need your account information to see what's going on with the issue.

PcPanda
Posts: 2
Joined: Tue Jan 08, 2019 7:37 pm

Re: No memory visible

Postby PcPanda » Thu Jan 10, 2019 6:25 pm

After some, messing around with the web browser, settings and re-clearing the cache the problem was fixed. Thanks Vicky for the help.


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