All printers stuck at "Receiving Job"

Arthur
Posts: 10
Joined: Wed Oct 28, 2020 7:50 pm

All printers stuck at "Receiving Job"

Postby Arthur » Tue Jul 26, 2022 6:11 am

Hello Raisecloud Forum,

since Monday all 18 Printers get stuck at "Receiving Job" and don´t start a the printjob. I have 18 Prusa Mk3 connected with Octoprint to Raisecloud.
I already tried turning the printers on and off, restarted Octoprint and tried to unbind and rebind the printer to raiscloud. Nothing helped.

It´s possible to click the X next to receiving job. But it just swaps to "standby" and does not solve thee problem.

I hope somebody can help me with that.
Thank you very much.

Greetings
Arthur
Attachments
Unbenannt.JPG

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Vicky@Raise3D
Posts: 8637
Joined: Fri Mar 25, 2016 3:54 am

Re: All printers stuck at "Receiving Job"

Postby Vicky@Raise3D » Tue Jul 26, 2022 10:32 pm

The issue should have been fixed last night. Please try again.

Arthur
Posts: 10
Joined: Wed Oct 28, 2020 7:50 pm

Re: All printers stuck at "Receiving Job"

Postby Arthur » Mon Aug 01, 2022 7:46 am

Hello Vicky,

thank you for your reply.
Unfortunatly this issue is back again. It worked between the July 26 and July 29. Now its back on "receiving jobs"

Greetings
Arthur

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Vicky@Raise3D
Posts: 8637
Joined: Fri Mar 25, 2016 3:54 am

Re: All printers stuck at "Receiving Job"

Postby Vicky@Raise3D » Tue Aug 02, 2022 2:14 am

We have got the system updated tonight. Please try again.

Arthur
Posts: 10
Joined: Wed Oct 28, 2020 7:50 pm

Re: All printers stuck at "Receiving Job"

Postby Arthur » Thu Aug 11, 2022 8:47 am

Hello Vicky,

thank you for the update, it worked for a while and the problem ist now back again.

Could there be an issue on our sides?

Thank you very much!

ulrich@baelt.dk
Posts: 3
Joined: Thu Aug 11, 2022 2:45 pm

Re: All printers stuck at "Receiving Job"

Postby ulrich@baelt.dk » Thu Aug 11, 2022 2:48 pm

Hi Raise3D
when can we expect it to be up and running again?
Regards, Ulrich

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Vicky@Raise3D
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Joined: Fri Mar 25, 2016 3:54 am

Re: All printers stuck at "Receiving Job"

Postby Vicky@Raise3D » Fri Aug 12, 2022 2:50 am

We feel really sorry about the issue. The bug has been reported to the developing team. We just restarted the server so that users can start receiving job first.

ulrich@baelt.dk
Posts: 3
Joined: Thu Aug 11, 2022 2:45 pm

Re: All printers stuck at "Receiving Job"

Postby ulrich@baelt.dk » Fri Aug 12, 2022 9:05 am

Hi Vicky
Will you give an update when it should be up and running again? I still have the problem here.
Regards Ulrich

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Vicky@Raise3D
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Joined: Fri Mar 25, 2016 3:54 am

Re: All printers stuck at "Receiving Job"

Postby Vicky@Raise3D » Mon Aug 15, 2022 9:08 pm

Got an update from developing team last night that the issue should have been fixed.

ulrich@baelt.dk
Posts: 3
Joined: Thu Aug 11, 2022 2:45 pm

Re: All printers stuck at "Receiving Job"

Postby ulrich@baelt.dk » Tue Aug 16, 2022 6:14 am

There is still a problem. See Attached Image.
What is the process to get it up and running?
Attachments
Skærmbillede 2022-08-16 kl. 07.32.04.png

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Vicky@Raise3D
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Re: All printers stuck at "Receiving Job"

Postby Vicky@Raise3D » Wed Aug 17, 2022 2:55 am

Do you mind try again?
We have got the issue fixed.

Ruben-PME
Posts: 2
Joined: Wed Aug 17, 2022 1:32 pm

Re: All printers stuck at "Receiving Job"

Postby Ruben-PME » Fri Aug 19, 2022 7:36 am

Hello, has the problem been solved? Yesterday the same thing happened, do I have to restart or reinstall the raise plugin?

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Vicky@Raise3D
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Joined: Fri Mar 25, 2016 3:54 am

Re: All printers stuck at "Receiving Job"

Postby Vicky@Raise3D » Sat Aug 20, 2022 12:52 am

We have tested a few times from yesterday, the receiving works fine on our end.
Can you cancel the task and try again with different network such like your hotspot from the phone?

Ruben-PME
Posts: 2
Joined: Wed Aug 17, 2022 1:32 pm

Re: All printers stuck at "Receiving Job"

Postby Ruben-PME » Wed Aug 24, 2022 7:49 am

Hello, problem solved. Thanks!!!


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