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Re: Print Failed... Offset 2" to the left??

Posted: Sat Apr 09, 2016 12:39 am
by Biggeek
OK I went through the machine again.. all screws..everything tight.

Carriage travel in all directions without binding when power is of...but..

When I move the carriage in the Y axis I heard a slight knocking sound.. and I believe its coming from the Y stepper motor.. everything else is tight and nothing is touching anything else.. and it only makes the sound when you move it front to back... so any suggestions/thoughts there? I dont think I have ever heard a stepper motor make this sound before.

Re: Print Failed... Offset 2" to the left??

Posted: Sat Apr 09, 2016 12:48 am
by Zettlinger
check the coupler, might have a defect (sounds like its grinding/jumping a step) might even see litle bits of plastic below them

(just a guess but wont hurt to check)

Re: Print Failed... Offset 2" to the left??

Posted: Sat Apr 09, 2016 12:53 am
by Zettlinger
is it like this?

https://www.dropbox.com/s/nv5c6vv6cb3ug ... 2.mp4?dl=0

(problem posted in old forum by Rob Griesbeck )

Re: Print Failed... Offset 2" to the left??

Posted: Sat Apr 09, 2016 12:55 am
by Biggeek
Nothing wrong with the coupler.. no plastic shavings or anything..

And the sound is nowhere near that loud... but there are more "knocks" when you move it front to back..very faint though.. which is why I missed it the first time I posted


Re: Print Failed... Offset 2" to the left??

Posted: Sat Apr 09, 2016 4:33 am
by rgriesbeck
So... We think it is the coupler! It's not as loud as mine, so its probably not cracked in half like mine was, probably just partially. I'm going to give him mine, hopefully it'll fix the problem.

John, if you could arrange to send me another one (preferably 2),I'll let Biggeek keep mine and will get a spare for us to share...

Re: Print Failed... Offset 2" to the left??

Posted: Sat Apr 09, 2016 11:22 am
by Zettlinger
Bad coupler, it should just behave...... but good that the problem might be found (then it can be fixed !)

Re: Print Failed... Offset 2" to the left??

Posted: Sat Apr 09, 2016 9:08 pm
by Andy Cohen
There have been a couple of others who have had couplers arrive broken.

Re: Print Failed... Offset 2" to the left??

Posted: Mon Apr 11, 2016 1:15 am
by John@Raise3D
rgriesbeck wrote:So... We think it is the coupler! It's not as loud as mine, so its probably not cracked in half like mine was, probably just partially. I'm going to give him mine, hopefully it'll fix the problem.

John, if you could arrange to send me another one (preferably 2),I'll let Biggeek keep mine and will get a spare for us to share...


Has changing the coupler solved the problem? I can totally arrange some spare parts shipping to you. Let me check whether we have stock in US.

Re: Print Failed... Offset 2" to the left??

Posted: Mon Apr 11, 2016 1:16 am
by John@Raise3D
Andy Cohen wrote:There have been a couple of others who have had couplers arrive broken.


Raise3D N-series printer?
I have not got a single report stated that couplers arrive broken.

Re: Print Failed... Offset 2" to the left??

Posted: Mon Apr 11, 2016 1:35 am
by Biggeek
Ok consider this a report. Mine is cracked. I won't get the replacement until Wed. So please send a couple to replace the ones we needed to fix :)

John@Raise3D wrote:
Andy Cohen wrote:There have been a couple of others who have had couplers arrive broken.


Raise3D N-series printer?
I have not got a single report stated that couplers arrive broken.

Re: Print Failed... Offset 2" to the left??

Posted: Mon Apr 11, 2016 1:45 am
by John@Raise3D
Biggeek wrote:Ok consider this a report. Mine is cracked. I won't get the replacement until Wed. So please send a couple to replace the ones we needed to fix :)

John@Raise3D wrote:
Andy Cohen wrote:There have been a couple of others who have had couplers arrive broken.


Raise3D N-series printer?
I have not got a single report stated that couplers arrive broken.


Sure thing.
Please send us an email at support@raise3d.com, including your name, address and series number of the printer so we can schedule a shipping to you as soon as possible.

Re: Print Failed... Offset 2" to the left??

Posted: Mon Apr 11, 2016 4:07 am
by Andy Cohen
John@Raise3D wrote:
Andy Cohen wrote:There have been a couple of others who have had couplers arrive broken.


Raise3D N-series printer?
I have not got a single report stated that couplers arrive broken.

Really?!
In the old forum there were 2.

Re: Print Failed... Offset 2" to the left??

Posted: Mon Apr 11, 2016 5:53 am
by John@Raise3D
Andy Cohen wrote:
John@Raise3D wrote:
Andy Cohen wrote:There have been a couple of others who have had couplers arrive broken.


Raise3D N-series printer?
I have not got a single report stated that couplers arrive broken.

Really?!
In the old forum there were 2.


Yes, only 1 case of coupler issuer after certain period of operation.
BTW, I believe the most helpful thing is to get this gentleman his replacement part.

Re: Print Failed... Offset 2" to the left??

Posted: Fri Apr 15, 2016 6:50 am
by Biggeek
I have not heard from you if you sent the part out or not?

John@Raise3D wrote:
Andy Cohen wrote:
John@Raise3D wrote:
Raise3D N-series printer?
I have not got a single report stated that couplers arrive broken.

Really?!
In the old forum there were 2.


Yes, only 1 case of coupler issuer after certain period of operation.
BTW, I believe the most helpful thing is to get this gentleman his replacement part.

Re: Print Failed... Offset 2" to the left??

Posted: Fri Apr 15, 2016 8:39 am
by John@Raise3D
Biggeek wrote:I have not heard from you if you sent the part out or not?

John@Raise3D wrote:
Andy Cohen wrote:Really?!
In the old forum there were 2.


Yes, only 1 case of coupler issuer after certain period of operation.
BTW, I believe the most helpful thing is to get this gentleman his replacement part.


We have the part ready. However, we still have not got the email from you regarding the series number of the printer and shipping address and contact. As soon as you email us, we will ship out the replacement part.

Re: Print Failed... Offset 2" to the left??

Posted: Sun Apr 17, 2016 6:00 am
by rgriesbeck
John@Raise3D wrote:
Biggeek wrote:I have not heard from you if you sent the part out or not?

John@Raise3D wrote:
Yes, only 1 case of coupler issuer after certain period of operation.
BTW, I believe the most helpful thing is to get this gentleman his replacement part.


We have the part ready. However, we still have not got the email from you regarding the series number of the printer and shipping address and contact. As soon as you email us, we will ship out the replacement part.


I'll help out John, as Curtis is busy. I gave him my spare, but we're not sure it's right, here's why:

Back a month ago when mine broke, you had toybuilderlabs send me one, plus you guys send me one. The TBL one made it to me 1st, so I put it (my N2). So when Curtis's broke, I gave him the one you guys sent me, but it seems to be the wrong size. It's smaller, with small ID holes. I checked it versus the one that I installed and it is definitely smaller... So if you want to send the proper one to me (at my US address), I'll get it accross the border and to Curtis. And if you wouldn't mind sending a 2nd, I'd sure like a spare one...

Thanks
Rob

Re: Print Failed... Offset 2" to the left??

Posted: Sun Apr 17, 2016 9:03 am
by John@Raise3D
rgriesbeck wrote:
John@Raise3D wrote:
Biggeek wrote:I have not heard from you if you sent the part out or not?



We have the part ready. However, we still have not got the email from you regarding the series number of the printer and shipping address and contact. As soon as you email us, we will ship out the replacement part.


I'll help out John, as Curtis is busy. I gave him my spare, but we're not sure it's right, here's why:

Back a month ago when mine broke, you had toybuilderlabs send me one, plus you guys send me one. The TBL one made it to me 1st, so I put it (my N2). So when Curtis's broke, I gave him the one you guys sent me, but it seems to be the wrong size. It's smaller, with small ID holes. I checked it versus the one that I installed and it is definitely smaller... So if you want to send the proper one to me (at my US address), I'll get it accross the border and to Curtis. And if you wouldn't mind sending a 2nd, I'd sure like a spare one...

Thanks
Rob


Rob, we will have either toybuilderlabs or our us office to send you 2 of them.

Re: Print Failed... Offset 2" to the left??

Posted: Mon Apr 18, 2016 5:57 am
by rgriesbeck
Ok, thanks. Curtis did install the one I gave him, but still failing... I'm not sure what to try next. But I'll get the new coupler to him asap

Re: Print Failed... Offset 2" to the left??

Posted: Tue Apr 19, 2016 1:37 am
by John@Raise3D
One other thing to do it to rap the heating block with insulation. This can prevent the heat from affecting the prints and cause nozzle striking.

Re: Print Failed... Offset 2" to the left??

Posted: Tue Apr 19, 2016 11:20 pm
by Biggeek
OK? insulation? Where do I get that and how would I go about doing this? My other 4 printers jut work..no taking things apart or wrapping things up??

John@Raise3D wrote:One other thing to do it to rap the heating block with insulation. This can prevent the heat from affecting the prints and cause nozzle striking.