Cannot Turn on Printer after shut down

Topics around mechanical design, controller and electronics. Mods & hacks welcome.
Jeffrey_516
Posts: 4
Joined: Wed Dec 20, 2017 12:32 am

Cannot Turn on Printer after shut down

Postby Jeffrey_516 » Tue Dec 26, 2017 3:44 pm

Hey all,

The printer that I am using is the Raise3D N2. I have turned it off over the weekend and when I tried to turn back on this morning, it is stuck at the start-up page (see image below)

unnamed.jpg


Can someone please help me out?

Thanks,
Jeff

User avatar
Vicky@Raise3D
Posts: 7816
Joined: Fri Mar 25, 2016 3:54 am

Re: Cannot Turn on Printer after shut down

Postby Vicky@Raise3D » Wed Dec 27, 2017 5:09 am

Does reboot help or still will stuck at this page?
If so, please enter safe mode and export the serial log and share with me.

Jeffrey_516
Posts: 4
Joined: Wed Dec 20, 2017 12:32 am

Re: Cannot Turn on Printer after shut down

Postby Jeffrey_516 » Wed Dec 27, 2017 3:09 pm

@Vicky@Raise3D

Rebooting does not work. I have also tried pressing the reset button on the back of the screen and it still returns to the "Encountered problem...." page.

Can you please tell me how should I share with you the serial log? Email or here?

Jeffrey_516
Posts: 4
Joined: Wed Dec 20, 2017 12:32 am

Re: Cannot Turn on Printer after shut down

Postby Jeffrey_516 » Wed Dec 27, 2017 3:10 pm

Here's the serial log.
Attachments
raisetouch-serial-759-20171227100544.log
Serial Log 12-27-17
(1.9 KiB) Downloaded 108 times

User avatar
Michael.P@Raise3D
Posts: 225
Joined: Wed Jul 20, 2016 4:51 pm
Location: Costa Mesa
Contact:

Re: Cannot Turn on Printer after shut down

Postby Michael.P@Raise3D » Wed Dec 27, 2017 8:57 pm

Hi Jeffrey_516,

Thank you for getting in touch with us through the ticket system, please check the update for our Tech's findings and solution.
Michael Petitclerc, Technician
Tel: +888 963 9028
Web: http://www.raise3d.com


Return to “Hardware”

Who is online

Users browsing this forum: No registered users and 2 guests