Startup Error-001 on brand new Raise3D E2

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mrroy76
Posts: 1
Joined: Mon Apr 06, 2020 7:05 pm

Startup Error-001 on brand new Raise3D E2

Postby mrroy76 » Mon Apr 06, 2020 7:15 pm

Hi.

I have been looking forward to this day. I did a quick call and bought an E2. Got it delivered today and I was stoked to get this machine going.

Unpacked it and removed the transport locks as stated. Plugged in the power ålug and fired it up. Exited and eager to get going.

The language menu came up and suddenly this error message came.

Board error!

Error: Failed to create folder 0:/sys while trying to open file 0:/sys/probe_homeall.gM28:
Can`t open file probe_homeall.g for writing. ok:0

Please check hardware and restart. Press here to export the log.

error-001

Please go to support.raise3d.com for more help.


now im clueless and submitted a ticket, got an answer back that I needed to get in contact with my reseller. In my opinion Raise3D support could have at least told me this is a minor easy fix or the machine needs to be sent back. I have contacted the reseller and he is now trying to get in touch with Raise3D. Meanwhile I just have to wait.

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Vicky@Raise3D
Posts: 7583
Joined: Fri Mar 25, 2016 3:54 am

Re: Startup Error-001 on brand new Raise3D E2

Postby Vicky@Raise3D » Wed Apr 08, 2020 8:10 pm

Sorry for the issue.
I have check with our EU team and they say the reseller has already told them they are making contact with you helping solving the issue.
Let me know if you need any other help, I can help communicate.

TwinsTalk
Posts: 14
Joined: Wed Apr 08, 2020 5:58 pm

Re: Startup Error-001 on brand new Raise3D E2

Postby TwinsTalk » Wed Apr 08, 2020 8:41 pm

Hi,

As I recall the E2 does habe a Duet board right?

Maybe the Micro-SD Card is lose and thus can not acces the data.

Would be nice if you find out what was wrong with your printer and maybe got a solution for us?

-TT

Pbc223
Posts: 1
Joined: Tue Jan 05, 2021 1:06 am

Re: Startup Error-001 on brand new Raise3D E2

Postby Pbc223 » Tue Jan 05, 2021 1:16 am

Vicky I just unboxed my machine and have the same error code at startup. Error 001 0:/sys Is there a quick fix for this. The thread never gave a resolution. Thanks.

Peter

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Steven@Raise3D
Posts: 112
Joined: Thu Dec 17, 2020 11:24 pm

Re: Startup Error-001 on brand new Raise3D E2

Postby Steven@Raise3D » Tue Jan 05, 2021 9:14 pm

Pbc223 wrote:Vicky I just unboxed my machine and have the same error code at startup. Error 001 0:/sys Is there a quick fix for this. The thread never gave a resolution. Thanks.

Peter


Would you be able to provide an image of the error upon startup? Also, when the error is thrown is there an option below if to boot the printer into safe mode?

Picaudp
Posts: 3
Joined: Tue Jul 16, 2019 11:36 am

Re: Startup Error-001 on brand new Raise3D E2

Postby Picaudp » Thu Jan 07, 2021 8:59 am

Hello,
I have exactly the same one on the Raise E2 we just received.
Yes there is an option to reboot without failure.
Attachments
IMG_20210107_092020.jpg

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Steven@Raise3D
Posts: 112
Joined: Thu Dec 17, 2020 11:24 pm

Re: Startup Error-001 on brand new Raise3D E2

Postby Steven@Raise3D » Fri Jan 08, 2021 2:18 am

Picaudp wrote:Hello,
I have exactly the same one on the Raise E2 we just received.
Yes there is an option to reboot without failure.


Thank you for the image. Can you please boot the machine into safe mode by selecting that fine line of text underneath the error message then export the serial log from the machine.

https://support.raise3d.com/E2/how-to-e ... -1216.html

Please send the serial log file here.

Picaudp
Posts: 3
Joined: Tue Jul 16, 2019 11:36 am

Re: Startup Error-001 on brand new Raise3D E2

Postby Picaudp » Tue Jan 12, 2021 1:22 pm

Hi,
Here is the file
all-raisetouch-982-20210112154714.tar.gz
(106.22 KiB) Downloaded 2 times

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Steven@Raise3D
Posts: 112
Joined: Thu Dec 17, 2020 11:24 pm

Re: Startup Error-001 on brand new Raise3D E2

Postby Steven@Raise3D » Thu Jan 14, 2021 6:19 pm

Picaudp wrote:Hi,
Here is the file
all-raisetouch-982-20210112154714.tar.gz


You will need to create a support ticket so that one of our technical support engineers can better help you troubleshoot this issue.


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