Different stepper motor included with dual extrusion kit

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peatzah
Posts: 9
Joined: Fri Nov 18, 2016 2:28 pm

Different stepper motor included with dual extrusion kit

Postby peatzah » Fri May 05, 2017 12:14 am

I had some issues ordering my 2nd N2 from a 3rd party vendor. I originally ordered a N2 with dual extruder but was sent one with a single extruder. I was then sent the dual extruder kit to upgrade and some additional filament as an apology for having to install it myself and for the mistake. I'm finally getting around to installing the dual extruder now, but ran into some issues near the end of the install. When I went to plug in the stepper motors at the final step, I noticed they have different plugs! What a pain in the rear.

The black motor motor is the old one that was installed and the plug matches. The silver motor is what was included with the dual kit. Does anyone know how I can resolve this? Is there a reputable vendor to purchase the black steppers from? I would really like to avoid crimping on a new plug. Any help is appreciated.
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Vicky@Raise3D
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Joined: Fri Mar 25, 2016 3:54 am

Re: Different stepper motor included with dual extrusion kit

Postby Vicky@Raise3D » Fri May 05, 2017 3:45 am

We are so sorry about that. The connectors of different versions motors are different. Please ask your supplier to make contact with us or shoot a ticket on our support system. Will arrange you a new motor to replace this.

IMDIMA
Posts: 11
Joined: Tue Aug 23, 2016 12:02 pm

Re: Different stepper motor included with dual extrusion kit

Postby IMDIMA » Fri May 05, 2017 8:09 pm

Vicky : No hope of ever having a small adapter?

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Vicky@Raise3D
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Re: Different stepper motor included with dual extrusion kit

Postby Vicky@Raise3D » Mon May 08, 2017 10:41 am

I'm sorry, no. Unless you can get the suitable connector for motor cable. The motor side is hard to replace. But if you can cut and solder the motor side, that may work. But that cable has many pins, should not be easy to solder.


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