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Firmware update never really suceeds

Posted: Wed Sep 29, 2021 9:49 pm
by Flole
Hi,

I'm trying to install the fillament runout sensor firmware on my N2 Plus Dual in order to get the filament runout sensor I bought to work. It says it installed sucessfully but it still says rev1 as the firmware, even after rebooting the entire machine. I've tried it multiple times but just can't get it to install despite it saying it sucessfully installed it. I'm running the latest RaiseTouch Firmware.

Additionally I can't find the source code of the Firmware, and also there wasn't a written offer as required by the license. It's clearly not the one in the GitHub Repository.

Thanks for your help

Re: Firmware update never really suceeds

Posted: Thu Sep 30, 2021 12:18 am
by Steven@Raise3D
Flole wrote:Hi,

I'm trying to install the fillament runout sensor firmware on my N2 Plus Dual in order to get the filament runout sensor I bought to work. It says it installed sucessfully but it still says rev1 as the firmware, even after rebooting the entire machine. I've tried it multiple times but just can't get it to install despite it saying it sucessfully installed it. I'm running the latest RaiseTouch Firmware.

Additionally I can't find the source code of the Firmware, and also there wasn't a written offer as required by the license. It's clearly not the one in the GitHub Repository.

Thanks for your help


Once the runout sensor is installed you will need to download and install the FRS version of firmware available here: https://www.raise3d.com/filament-run-ou ... struction/

Re: Firmware update never really suceeds

Posted: Thu Sep 30, 2021 12:33 am
by Flole
That's exactly what I am trying to do and what doesn't work. It says it sucessfully installed it but it didn't, the Firmware is still the old one (ending with rev1 and not with frs like it should).

Re: Firmware update never really suceeds

Posted: Fri Oct 01, 2021 6:45 pm
by Steven@Raise3D
Flole wrote:That's exactly what I am trying to do and what doesn't work. It says it sucessfully installed it but it didn't, the Firmware is still the old one (ending with rev1 and not with frs like it should).


Can you please specify how you are updating the motion controller board firmware?

Re: Firmware update never really suceeds

Posted: Sat Oct 02, 2021 1:08 pm
by Flole
I downloaded the Firmware (frs version) to a USB drive, selected that Firmware in the files-section, then it is telling me that it is updating the firmware, the progress indication is stuck at about 10% and after some time it says it suceeded but without ever showing any additional progress on the progress indicator. I can see on the motion controller board that the left red LED is constantly on and the right LED is flashing a few times at the beginning (about once per second) and then it stays off.

Afterwards I reboot the printer (power off and on) and check which version is installed, it is still the rev1 and not the frs version.

Re: Firmware update never really suceeds

Posted: Wed Oct 06, 2021 1:04 am
by Steven@Raise3D
Flole wrote:I downloaded the Firmware (frs version) to a USB drive, selected that Firmware in the files-section, then it is telling me that it is updating the firmware, the progress indication is stuck at about 10% and after some time it says it suceeded but without ever showing any additional progress on the progress indicator. I can see on the motion controller board that the left red LED is constantly on and the right LED is flashing a few times at the beginning (about once per second) and then it stays off.

Afterwards I reboot the printer (power off and on) and check which version is installed, it is still the rev1 and not the frs version.


Thank you for clarifying. Would you be able to attempt the update with a different USB stick? Also, please ensure that the drive has no other files on it.

Re: Firmware update never really suceeds

Posted: Thu Oct 07, 2021 5:34 am
by Flole
Steven@Raise3D wrote:
Flole wrote:I downloaded the Firmware (frs version) to a USB drive, selected that Firmware in the files-section, then it is telling me that it is updating the firmware, the progress indication is stuck at about 10% and after some time it says it suceeded but without ever showing any additional progress on the progress indicator. I can see on the motion controller board that the left red LED is constantly on and the right LED is flashing a few times at the beginning (about once per second) and then it stays off.

Afterwards I reboot the printer (power off and on) and check which version is installed, it is still the rev1 and not the frs version.


Thank you for clarifying. Would you be able to attempt the update with a different USB stick? Also, please ensure that the drive has no other files on it.


I've tried that and I've also tried uploading the file using scp and updating from the internal memory, the issue remains the same.

Re: Firmware update never really suceeds

Posted: Tue Oct 12, 2021 12:53 am
by Steven@Raise3D
Flole wrote:
Steven@Raise3D wrote:
Flole wrote:I downloaded the Firmware (frs version) to a USB drive, selected that Firmware in the files-section, then it is telling me that it is updating the firmware, the progress indication is stuck at about 10% and after some time it says it suceeded but without ever showing any additional progress on the progress indicator. I can see on the motion controller board that the left red LED is constantly on and the right LED is flashing a few times at the beginning (about once per second) and then it stays off.

Afterwards I reboot the printer (power off and on) and check which version is installed, it is still the rev1 and not the frs version.


Thank you for clarifying. Would you be able to attempt the update with a different USB stick? Also, please ensure that the drive has no other files on it.


I've tried that and I've also tried uploading the file using scp and updating from the internal memory, the issue remains the same.


I have gone ahead and reached out to our RaiseTouch team regarding this issue to see if they can give some insight as to why this may be occurring. Would you be able to tell me if the touchscreen unit on the machine has been replaced or is it the stock one that came with the machine?

Re: Firmware update never really suceeds

Posted: Tue Oct 12, 2021 7:46 pm
by Flole
Hi,

it's the stock one that came with the machine. It hasn't been replaced as there were never issues with it.

Thanks

Re: Firmware update never really suceeds

Posted: Wed Oct 13, 2021 9:39 pm
by Steven@Raise3D
Flole wrote:Hi,

it's the stock one that came with the machine. It hasn't been replaced as there were never issues with it.

Thanks


Can you please attempt to update the firmware again and once the update appears to be complete can you please export the serial log from the machine and send it here? To export the serial log select Settings>More settings>Privacy and security>Export serial log to external device

Re: Firmware update never really suceeds

Posted: Thu Oct 21, 2021 1:55 pm
by Flole
Hi,

that option doesn't exist on my N2 Plus with the latest Raise Touch (1.4.2).

Re: Firmware update never really suceeds

Posted: Fri Oct 22, 2021 11:49 pm
by Steven@Raise3D
Steven@Raise3D wrote:
Flole wrote:Hi,

it's the stock one that came with the machine. It hasn't been replaced as there were never issues with it.

Thanks


Can you please attempt to update the firmware again and once the update appears to be complete can you please export the serial log from the machine and send it here? To export the serial log select Settings>More settings>Privacy and security>Export serial log to external device


My apologies to export the serial log you will need to select Settings>More settings>Serial port log>Export serial log to an external device.