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IdeaMaker doesn't see printer

Posted: Tue Jul 23, 2019 5:51 pm
by sperman
The printer looks like it is connected to the network, but the ideamaker software can't connect to the printer. I'm not sure where to start.

Re: IdeaMaker doesn't see printer

Posted: Tue Jul 23, 2019 5:53 pm
by sperman
Ideamaker 3.4.2.3140
Touchpad 1.2.1.428
Firmware 1.1.6-rev1

Re: IdeaMaker doesn't see printer

Posted: Wed Jul 24, 2019 3:10 am
by Vicky@Raise3D
Can you see your printer under the droplist for choosing a printer to connect?
If so, is there any error message pop up when trying to connect your printer?

Re: IdeaMaker doesn't see printer

Posted: Wed Jul 24, 2019 11:24 am
by sperman
No. Nothing appears in the droplist.

Re: IdeaMaker doesn't see printer

Posted: Thu Jul 25, 2019 7:29 pm
by Vicky@Raise3D
Are you using Wi-Fi or Ethernet?
If you are using Wi-Fi, would you like to disable DHCP option and see whether issue is gone or not?
If you are using Ethernet, would you like to disable WLAN option and see whether issue is gone or not?

You can also choose to open a support ticket at http://help.raise3d.com for more efficient technical support.

Re: IdeaMaker doesn't see printer

Posted: Tue Jul 30, 2019 8:01 pm
by sperman
I am using a wireless connection. I can ping the printer from another computer, but the printer says it is disconnected, and it does not appear in the dropdown list in the software.

Re: IdeaMaker doesn't see printer

Posted: Wed Jul 31, 2019 7:01 am
by Shelton
Go to the printer panel and choose WIFI. Try to turn it OFF and ON and choose the right connection. Common issue.

Re: IdeaMaker doesn't see printer

Posted: Wed Jul 31, 2019 11:40 am
by sperman
I've done that several times. I've switched from wired to wireless and back. Nothing has made any difference.

Re: IdeaMaker doesn't see printer

Posted: Mon Aug 12, 2019 7:25 pm
by sperman
The printer is on the network. I can see it on the router, and I can ping it from my computer. The Raise3d software, however, cannot find it on the network.

Re: IdeaMaker doesn't see printer

Posted: Tue Aug 13, 2019 4:16 am
by Vicky@Raise3D
If you manually put all information of your printer here, can it be connected properly?
Screenshot_20190812211536.png

Re: IdeaMaker doesn't see printer

Posted: Tue Aug 13, 2019 7:09 pm
by sperman
Yes. It works that way.

Thank you.

Re: IdeaMaker doesn't see printer

Posted: Mon Mar 02, 2020 6:40 am
by DeX
Got the same issue after RESET my router. Printers are in the network but IM doesn't see it.
I need to add all my printers manually.
Works ok. but.... you know...

Re: IdeaMaker doesn't see printer

Posted: Mon Mar 02, 2020 12:35 pm
by sperman
That solution only worked for me for a little bit. I had to roll back to an earlier version of the printer firmware to get it to find the printer on the network.

Re: IdeaMaker doesn't see printer

Posted: Tue Mar 03, 2020 1:13 am
by Vicky@Raise3D
Please help double confirm whether there is any setting for the router or firewall is blocking the UDP broadcast from the touchscreen.

Re: IdeaMaker doesn't see printer

Posted: Tue Mar 03, 2020 12:50 pm
by sperman
The problem is not with my Network. Right now it works fine. If I were to install the latest version of the firmware, the PC would no longer be able to find the printer.

Re: IdeaMaker doesn't see printer

Posted: Wed Mar 04, 2020 12:06 am
by Vicky@Raise3D
Do you mean if you degrade the version of touchscreen firmwork, the issue will not be there any more? Would you like to advise the version number you degrade the firmware to?

Re: IdeaMaker doesn't see printer

Posted: Wed Mar 04, 2020 3:24 pm
by sperman
0.9.11.612
11.6-rev1

I haven't done a thorough test of all versions, but I rolled back to this and all of a sudden the printer was visible on the network again.

Re: IdeaMaker doesn't see printer

Posted: Wed Mar 04, 2020 8:09 pm
by Vicky@Raise3D
Thanks for the information!
If there is chance, would you mind upgrade the firmware back to the currect version and see whether the printer will be back or not when you are available? Or if the similar issue happens with the version of firmware you are using now with no issue, please also let us know. Those information will be very helpful for us to run more tests with different versions!

Re: IdeaMaker doesn't see printer

Posted: Mon Mar 16, 2020 12:33 pm
by sperman
I just tested every version of the software and I am not able at this time to replicate the problem. If it comes back, I will post an update.

Re: IdeaMaker doesn't see printer

Posted: Mon Mar 23, 2020 10:41 am
by DeX
I had tried all the versions incl 3.5.2. No printers via Scanning.
Manually added printers works fine still.