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IdeaMaker doesn't see printer

Posted: Tue Jul 23, 2019 5:51 pm
by sperman
The printer looks like it is connected to the network, but the ideamaker software can't connect to the printer. I'm not sure where to start.

Re: IdeaMaker doesn't see printer

Posted: Tue Jul 23, 2019 5:53 pm
by sperman
Ideamaker 3.4.2.3140
Touchpad 1.2.1.428
Firmware 1.1.6-rev1

Re: IdeaMaker doesn't see printer

Posted: Wed Jul 24, 2019 3:10 am
by Vicky@Raise3D
Can you see your printer under the droplist for choosing a printer to connect?
If so, is there any error message pop up when trying to connect your printer?

Re: IdeaMaker doesn't see printer

Posted: Wed Jul 24, 2019 11:24 am
by sperman
No. Nothing appears in the droplist.

Re: IdeaMaker doesn't see printer

Posted: Thu Jul 25, 2019 7:29 pm
by Vicky@Raise3D
Are you using Wi-Fi or Ethernet?
If you are using Wi-Fi, would you like to disable DHCP option and see whether issue is gone or not?
If you are using Ethernet, would you like to disable WLAN option and see whether issue is gone or not?

You can also choose to open a support ticket at http://help.raise3d.com for more efficient technical support.

Re: IdeaMaker doesn't see printer

Posted: Tue Jul 30, 2019 8:01 pm
by sperman
I am using a wireless connection. I can ping the printer from another computer, but the printer says it is disconnected, and it does not appear in the dropdown list in the software.

Re: IdeaMaker doesn't see printer

Posted: Wed Jul 31, 2019 7:01 am
by Shelton
Go to the printer panel and choose WIFI. Try to turn it OFF and ON and choose the right connection. Common issue.

Re: IdeaMaker doesn't see printer

Posted: Wed Jul 31, 2019 11:40 am
by sperman
I've done that several times. I've switched from wired to wireless and back. Nothing has made any difference.

Re: IdeaMaker doesn't see printer

Posted: Mon Aug 12, 2019 7:25 pm
by sperman
The printer is on the network. I can see it on the router, and I can ping it from my computer. The Raise3d software, however, cannot find it on the network.

Re: IdeaMaker doesn't see printer

Posted: Tue Aug 13, 2019 4:16 am
by Vicky@Raise3D
If you manually put all information of your printer here, can it be connected properly?
Screenshot_20190812211536.png

Re: IdeaMaker doesn't see printer

Posted: Tue Aug 13, 2019 7:09 pm
by sperman
Yes. It works that way.

Thank you.