IdeaMaker doesn't see printer

Discussions about ideaMaker and other printing software.
sperman
Posts: 62
Joined: Mon Jul 10, 2017 2:01 pm

IdeaMaker doesn't see printer

Postby sperman » Tue Jul 23, 2019 5:51 pm

The printer looks like it is connected to the network, but the ideamaker software can't connect to the printer. I'm not sure where to start.

sperman
Posts: 62
Joined: Mon Jul 10, 2017 2:01 pm

Re: IdeaMaker doesn't see printer

Postby sperman » Tue Jul 23, 2019 5:53 pm

Ideamaker 3.4.2.3140
Touchpad 1.2.1.428
Firmware 1.1.6-rev1

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Vicky@Raise3D
Posts: 7150
Joined: Fri Mar 25, 2016 3:54 am

Re: IdeaMaker doesn't see printer

Postby Vicky@Raise3D » Wed Jul 24, 2019 3:10 am

Can you see your printer under the droplist for choosing a printer to connect?
If so, is there any error message pop up when trying to connect your printer?

sperman
Posts: 62
Joined: Mon Jul 10, 2017 2:01 pm

Re: IdeaMaker doesn't see printer

Postby sperman » Wed Jul 24, 2019 11:24 am

No. Nothing appears in the droplist.

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Vicky@Raise3D
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Joined: Fri Mar 25, 2016 3:54 am

Re: IdeaMaker doesn't see printer

Postby Vicky@Raise3D » Thu Jul 25, 2019 7:29 pm

Are you using Wi-Fi or Ethernet?
If you are using Wi-Fi, would you like to disable DHCP option and see whether issue is gone or not?
If you are using Ethernet, would you like to disable WLAN option and see whether issue is gone or not?

You can also choose to open a support ticket at http://help.raise3d.com for more efficient technical support.

sperman
Posts: 62
Joined: Mon Jul 10, 2017 2:01 pm

Re: IdeaMaker doesn't see printer

Postby sperman » Tue Jul 30, 2019 8:01 pm

I am using a wireless connection. I can ping the printer from another computer, but the printer says it is disconnected, and it does not appear in the dropdown list in the software.

Shelton
Posts: 406
Joined: Thu Jul 12, 2018 8:34 pm

Re: IdeaMaker doesn't see printer

Postby Shelton » Wed Jul 31, 2019 7:01 am

Go to the printer panel and choose WIFI. Try to turn it OFF and ON and choose the right connection. Common issue.

sperman
Posts: 62
Joined: Mon Jul 10, 2017 2:01 pm

Re: IdeaMaker doesn't see printer

Postby sperman » Wed Jul 31, 2019 11:40 am

I've done that several times. I've switched from wired to wireless and back. Nothing has made any difference.

sperman
Posts: 62
Joined: Mon Jul 10, 2017 2:01 pm

Re: IdeaMaker doesn't see printer

Postby sperman » Mon Aug 12, 2019 7:25 pm

The printer is on the network. I can see it on the router, and I can ping it from my computer. The Raise3d software, however, cannot find it on the network.

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Vicky@Raise3D
Posts: 7150
Joined: Fri Mar 25, 2016 3:54 am

Re: IdeaMaker doesn't see printer

Postby Vicky@Raise3D » Tue Aug 13, 2019 4:16 am

If you manually put all information of your printer here, can it be connected properly?
Screenshot_20190812211536.png

sperman
Posts: 62
Joined: Mon Jul 10, 2017 2:01 pm

Re: IdeaMaker doesn't see printer

Postby sperman » Tue Aug 13, 2019 7:09 pm

Yes. It works that way.

Thank you.

DeX
Posts: 230
Joined: Fri Apr 21, 2017 6:56 am
Location: Saint-Petresburg, RU

Re: IdeaMaker doesn't see printer

Postby DeX » Mon Mar 02, 2020 6:40 am

Got the same issue after RESET my router. Printers are in the network but IM doesn't see it.
I need to add all my printers manually.
Works ok. but.... you know...

sperman
Posts: 62
Joined: Mon Jul 10, 2017 2:01 pm

Re: IdeaMaker doesn't see printer

Postby sperman » Mon Mar 02, 2020 12:35 pm

That solution only worked for me for a little bit. I had to roll back to an earlier version of the printer firmware to get it to find the printer on the network.

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Vicky@Raise3D
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Joined: Fri Mar 25, 2016 3:54 am

Re: IdeaMaker doesn't see printer

Postby Vicky@Raise3D » Tue Mar 03, 2020 1:13 am

Please help double confirm whether there is any setting for the router or firewall is blocking the UDP broadcast from the touchscreen.

sperman
Posts: 62
Joined: Mon Jul 10, 2017 2:01 pm

Re: IdeaMaker doesn't see printer

Postby sperman » Tue Mar 03, 2020 12:50 pm

The problem is not with my Network. Right now it works fine. If I were to install the latest version of the firmware, the PC would no longer be able to find the printer.

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Vicky@Raise3D
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Joined: Fri Mar 25, 2016 3:54 am

Re: IdeaMaker doesn't see printer

Postby Vicky@Raise3D » Wed Mar 04, 2020 12:06 am

Do you mean if you degrade the version of touchscreen firmwork, the issue will not be there any more? Would you like to advise the version number you degrade the firmware to?

sperman
Posts: 62
Joined: Mon Jul 10, 2017 2:01 pm

Re: IdeaMaker doesn't see printer

Postby sperman » Wed Mar 04, 2020 3:24 pm

0.9.11.612
11.6-rev1

I haven't done a thorough test of all versions, but I rolled back to this and all of a sudden the printer was visible on the network again.

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Vicky@Raise3D
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Joined: Fri Mar 25, 2016 3:54 am

Re: IdeaMaker doesn't see printer

Postby Vicky@Raise3D » Wed Mar 04, 2020 8:09 pm

Thanks for the information!
If there is chance, would you mind upgrade the firmware back to the currect version and see whether the printer will be back or not when you are available? Or if the similar issue happens with the version of firmware you are using now with no issue, please also let us know. Those information will be very helpful for us to run more tests with different versions!

sperman
Posts: 62
Joined: Mon Jul 10, 2017 2:01 pm

Re: IdeaMaker doesn't see printer

Postby sperman » Mon Mar 16, 2020 12:33 pm

I just tested every version of the software and I am not able at this time to replicate the problem. If it comes back, I will post an update.

DeX
Posts: 230
Joined: Fri Apr 21, 2017 6:56 am
Location: Saint-Petresburg, RU

Re: IdeaMaker doesn't see printer

Postby DeX » Mon Mar 23, 2020 10:41 am

I had tried all the versions incl 3.5.2. No printers via Scanning.
Manually added printers works fine still.


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