IdeaMaker doesn't see printer

Discussions about ideaMaker and other printing software.
sperman
Posts: 39
Joined: Mon Jul 10, 2017 2:01 pm

IdeaMaker doesn't see printer

Postby sperman » Tue Jul 23, 2019 5:51 pm

The printer looks like it is connected to the network, but the ideamaker software can't connect to the printer. I'm not sure where to start.

sperman
Posts: 39
Joined: Mon Jul 10, 2017 2:01 pm

Re: IdeaMaker doesn't see printer

Postby sperman » Tue Jul 23, 2019 5:53 pm

Ideamaker 3.4.2.3140
Touchpad 1.2.1.428
Firmware 1.1.6-rev1

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Vicky@Raise3D
Posts: 5463
Joined: Fri Mar 25, 2016 3:54 am

Re: IdeaMaker doesn't see printer

Postby Vicky@Raise3D » Wed Jul 24, 2019 3:10 am

Can you see your printer under the droplist for choosing a printer to connect?
If so, is there any error message pop up when trying to connect your printer?

sperman
Posts: 39
Joined: Mon Jul 10, 2017 2:01 pm

Re: IdeaMaker doesn't see printer

Postby sperman » Wed Jul 24, 2019 11:24 am

No. Nothing appears in the droplist.

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Vicky@Raise3D
Posts: 5463
Joined: Fri Mar 25, 2016 3:54 am

Re: IdeaMaker doesn't see printer

Postby Vicky@Raise3D » Thu Jul 25, 2019 7:29 pm

Are you using Wi-Fi or Ethernet?
If you are using Wi-Fi, would you like to disable DHCP option and see whether issue is gone or not?
If you are using Ethernet, would you like to disable WLAN option and see whether issue is gone or not?

You can also choose to open a support ticket at http://help.raise3d.com for more efficient technical support.

sperman
Posts: 39
Joined: Mon Jul 10, 2017 2:01 pm

Re: IdeaMaker doesn't see printer

Postby sperman » Tue Jul 30, 2019 8:01 pm

I am using a wireless connection. I can ping the printer from another computer, but the printer says it is disconnected, and it does not appear in the dropdown list in the software.

Shelton
Posts: 389
Joined: Thu Jul 12, 2018 8:34 pm

Re: IdeaMaker doesn't see printer

Postby Shelton » Wed Jul 31, 2019 7:01 am

Go to the printer panel and choose WIFI. Try to turn it OFF and ON and choose the right connection. Common issue.

sperman
Posts: 39
Joined: Mon Jul 10, 2017 2:01 pm

Re: IdeaMaker doesn't see printer

Postby sperman » Wed Jul 31, 2019 11:40 am

I've done that several times. I've switched from wired to wireless and back. Nothing has made any difference.

sperman
Posts: 39
Joined: Mon Jul 10, 2017 2:01 pm

Re: IdeaMaker doesn't see printer

Postby sperman » Mon Aug 12, 2019 7:25 pm

The printer is on the network. I can see it on the router, and I can ping it from my computer. The Raise3d software, however, cannot find it on the network.

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Vicky@Raise3D
Posts: 5463
Joined: Fri Mar 25, 2016 3:54 am

Re: IdeaMaker doesn't see printer

Postby Vicky@Raise3D » Tue Aug 13, 2019 4:16 am

If you manually put all information of your printer here, can it be connected properly?
Screenshot_20190812211536.png

sperman
Posts: 39
Joined: Mon Jul 10, 2017 2:01 pm

Re: IdeaMaker doesn't see printer

Postby sperman » Tue Aug 13, 2019 7:09 pm

Yes. It works that way.

Thank you.


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