Remote connection - overriding other users

Discussions about ideaMaker and other printing software.
Boscolio
Posts: 9
Joined: Thu May 10, 2018 1:35 pm

Remote connection - overriding other users

Postby Boscolio » Wed Jul 17, 2019 1:15 pm

Hi,

I use a N2+ with other people. Several people at my company start prints and monitor jobs by using the remote connection in ideaMaker.
It drives me nuts when I'm trying to start a print or heat up the printer and I cannot do it because someone else was inattentive and didn't close the remote connection. I have to walk all the way to the printer to start my job. I'm also not convinced that it's bug free. Sometimes, I simply cannot connect because it says I'll exceed the maximum number of connections - and I'm reasonable sure there's no possible way someone else is currently connected. Or, I'll restart the printer and it'll still give me that same error message.
Can I override someone else, disconnect them through SSH, reset the connection via SSH, or something? I do not like that it only allows 1 user to connect at a time; I spend so much time walking over to the printer because of this unreasonable limitation.

Thanks!

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Vicky@Raise3D
Posts: 6872
Joined: Fri Mar 25, 2016 3:54 am

Re: Remote connection - overriding other users

Postby Vicky@Raise3D » Thu Jul 18, 2019 1:35 am

Thanks for your suggestion.
We will see how to add different authority for different accounts for Touchscreen Remote Control so that you can control the account's login or set view-only to some of the accounts.

ocutrx
Posts: 1
Joined: Mon Feb 10, 2020 6:13 pm

Re: Remote connection - overriding other users

Postby ocutrx » Mon Feb 10, 2020 6:33 pm

Just some feedback here:

I am also having this problem and different authority levels will not help. There needs to be an override button to disconnect all other connections and additionally a read only mode to add additional connections.

I am the only one using the printer and am receiving this message (below) locally on the network. I can connect on my iPhone through the app, but it will never let me connect on the desktop through ideaMaker 3.5.1

*************ERROR RAISED 3D PRO 2*******************
Cannot connect to the printer!
The printer has exceeded the maximum number of connections.

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Vicky@Raise3D
Posts: 6872
Joined: Fri Mar 25, 2016 3:54 am

Re: Remote connection - overriding other users

Postby Vicky@Raise3D » Fri Feb 14, 2020 2:00 am

Adding read-only mode to connect the printer has been added into our developing list.
Thanks for your support!


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