Bug: IdeaMaker Beta 3.4.0. Crash on move.

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Noren
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Bug: IdeaMaker Beta 3.4.0. Crash on move.

Postby Noren » Tue Apr 02, 2019 12:46 pm

IdeaMaker Beta 3.4.0.

I import a STL-file.
Choose the move tool.
Click on the model and the app crashes. Every time.

Crash report attached.

MacBook Pro Retina 15" Late 2013.
Mojave 10.14.4 - Swedish OS.
Nvidida GeForce GT 750M 2 GB graphics. (Automatic display switching turned off).
IdeaMaker running on Apple Thunderbolt 27" dislplay.
(And I have an Older Apple Cinema Display attached as well, if this is relevant).
Attachments
report.rtf
(86.4 KiB) Downloaded 59 times

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Korni
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Re: Bug: IdeaMaker Beta 3.4.0. Crash on move.

Postby Korni » Tue Apr 02, 2019 7:37 pm

No Problems.
MacBook Pro Retina Mid 2014
Pro2+ Image

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Vicky@Raise3D
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Re: Bug: IdeaMaker Beta 3.4.0. Crash on move.

Postby Vicky@Raise3D » Tue Apr 02, 2019 11:02 pm

We have found out the reason why it is causing this issue.
Would you like to help us test the quick fixed beta version, or you'd prefer to wait the next version release? The next fixed official version is planned to release about one to two weeks later after we collect some feedbacks.

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Noren
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Re: Bug: IdeaMaker Beta 3.4.0. Crash on move.

Postby Noren » Wed Apr 03, 2019 5:50 am

Vicky@Raise3D wrote:We have found out the reason why it is causing this issue.
Would you like to help us test the quick fixed beta version, or you'd prefer to wait the next version release? The next fixed official version is planned to release about one to two weeks later after we collect some feedbacks.


Thanks. I can test the version for you. No problem.

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Vicky@Raise3D
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Re: Bug: IdeaMaker Beta 3.4.0. Crash on move.

Postby Vicky@Raise3D » Wed Apr 03, 2019 4:32 pm

Noren wrote:
Vicky@Raise3D wrote:We have found out the reason why it is causing this issue.
Would you like to help us test the quick fixed beta version, or you'd prefer to wait the next version release? The next fixed official version is planned to release about one to two weeks later after we collect some feedbacks.


Thanks. I can test the version for you. No problem.


Attached the quick fixed beta version for:
https://s3.amazonaws.com/ideamaker/beta ... 5-beta.dmg

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Noren
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Re: Bug: IdeaMaker Beta 3.4.0. Crash on move.

Postby Noren » Thu Apr 04, 2019 8:41 am

Vicky@Raise3D wrote:
Noren wrote:
Vicky@Raise3D wrote:We have found out the reason why it is causing this issue.
Would you like to help us test the quick fixed beta version, or you'd prefer to wait the next version release? The next fixed official version is planned to release about one to two weeks later after we collect some feedbacks.


Thanks. I can test the version for you. No problem.


Attached the quick fixed beta version for:
https://s3.amazonaws.com/ideamaker/beta ... 5-beta.dmg


Sorry to say that the move-tool still crashes the app with this version.
/Andraes
Attachments
report 2.rtf
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Vicky@Raise3D
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Re: Bug: IdeaMaker Beta 3.4.0. Crash on move.

Postby Vicky@Raise3D » Fri Apr 05, 2019 12:12 am

Noren wrote:
Vicky@Raise3D wrote:
Noren wrote:
Thanks. I can test the version for you. No problem.


Attached the quick fixed beta version for:
https://s3.amazonaws.com/ideamaker/beta ... 5-beta.dmg


Sorry to say that the move-tool still crashes the app with this version.
/Andraes


When you meet the crash issue, have you enable VoiceOver on your computer? We found related information in crash log.
Would you like to roll back to version 3.3.0 to see whether the issue still exists or not?

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Noren
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Re: Bug: IdeaMaker Beta 3.4.0. Crash on move.

Postby Noren » Fri Apr 05, 2019 8:37 am

Vicky@Raise3D wrote:When you meet the crash issue, have you enable VoiceOver on your computer? We found related information in crash log.
Would you like to roll back to version 3.3.0 to see whether the issue still exists or not?


Nope. I don't have VoiceOver activated. Have tried turning it on and off.
Doesn't matter.

The 3.3.0 version works fine.

/Andreas

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Noren
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Re: Bug: IdeaMaker Beta 3.4.0. Crash on move.

Postby Noren » Fri Apr 05, 2019 8:46 am

I trashed my preferences and tried again. But the app stil crashes as soon as I click and try to move an object with the move tool.

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Vicky@Raise3D
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Re: Bug: IdeaMaker Beta 3.4.0. Crash on move.

Postby Vicky@Raise3D » Sun Apr 07, 2019 10:41 pm

Noren wrote:
Vicky@Raise3D wrote:When you meet the crash issue, have you enable VoiceOver on your computer? We found related information in crash log.
Would you like to roll back to version 3.3.0 to see whether the issue still exists or not?


Nope. I don't have VoiceOver activated. Have tried turning it on and off.
Doesn't matter.

The 3.3.0 version works fine.

/Andreas


Sorry about the issue. Have forwarded to developing team and am waiting for their debugging.

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Noren
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Re: Bug: IdeaMaker Beta 3.4.0. Crash on move.

Postby Noren » Mon May 27, 2019 11:33 am

Vicky@Raise3D wrote:Sorry about the issue. Have forwarded to developing team and am waiting for their debugging.


I'm sorry to say that this bug is still there on the latest beta 3.4.1. :(

/Andreas

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Vicky@Raise3D
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Re: Bug: IdeaMaker Beta 3.4.0. Crash on move.

Postby Vicky@Raise3D » Sat Jun 15, 2019 12:57 am

We recreate the same issue yesterday which has gone after disabling all features related to accessibility, such as onscreen keyboard. Should be some bugs in QT conflict with accessibility in Mac.

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Vicky@Raise3D
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Re: Bug: IdeaMaker Beta 3.4.0. Crash on move.

Postby Vicky@Raise3D » Mon Jun 17, 2019 11:38 pm

We made a beta version which might can help this issue when accessibility enabled. If you'd like to run some test for us, please let me know.

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Noren
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Re: Bug: IdeaMaker Beta 3.4.0. Crash on move.

Postby Noren » Tue Jun 18, 2019 6:52 am

Vicky@Raise3D wrote:We made a beta version which might can help this issue when accessibility enabled. If you'd like to run some test for us, please let me know.


I will gladly test it. But I have tried disabling everything in system prefs regarding to accessibility. And I still got crashes. But I happily try the version you have.

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Vicky@Raise3D
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Re: Bug: IdeaMaker Beta 3.4.0. Crash on move.

Postby Vicky@Raise3D » Tue Jun 18, 2019 5:25 pm

Noted, please let me know the result. Once you confirm, I will PM you the beta version.

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Noren
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Re: Bug: IdeaMaker Beta 3.4.0. Crash on move.

Postby Noren » Tue Jun 18, 2019 5:35 pm

Vicky@Raise3D wrote:Noted, please let me know the result. Once you confirm, I will PM you the beta version.


What do you want me to confirm?

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Vicky@Raise3D
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Re: Bug: IdeaMaker Beta 3.4.0. Crash on move.

Postby Vicky@Raise3D » Tue Jun 18, 2019 6:14 pm

Noren wrote:
Vicky@Raise3D wrote:Noted, please let me know the result. Once you confirm, I will PM you the beta version.


What do you want me to confirm?


I misunderstood that you wanted to disable accessibility to try again. Sorry for that.
Please back all settings to normal. I will PM your the download link.
Thanks for helping.

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Noren
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Re: Bug: IdeaMaker Beta 3.4.0. Crash on move.

Postby Noren » Tue Jun 18, 2019 6:58 pm

Thank you Vicky. This version doesn't crash on move for me!
Case closed. ;)

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Vicky@Raise3D
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Re: Bug: IdeaMaker Beta 3.4.0. Crash on move.

Postby Vicky@Raise3D » Wed Jun 19, 2019 12:42 am

Thanks for your update!


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