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It's hard to gauge a sence of scale based on the image, however very small text with a standard 0.4mm nozzle can have issues as the extrusion width is 0.4mm wide. You may get better results if he uses a smaller size nozzle.
We have recently release a newt version of RaiseTouch. Update to the latest version of RaiseTouch avaliable on our website and there should be new options to calibrate the Z-offset for different nozzle sizes.
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