Update confusion

Bikeracer
Posts: 23
Joined: Sun Jun 28, 2020 11:54 am

Update confusion

Postby Bikeracer » Tue Jul 28, 2020 8:29 pm

What is the latest Raise Touch version?
The download centre shows Vers. 1.4.0.103, however it says that the current version installed on my machine is 1.4.0.323

On start up I'm getting a message that the version installed is too low and to update it, however the update install button is greyed out.
The screen showing updater 1.4.0.323 on it says the version is too low.

I'm confused because I keep getting a prompt to choose raisepack 1.4.0.103 to install but I can't do anything and have to skip the install and then there is a screen to cancel doing the update.

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Vicky@Raise3D
Posts: 6907
Joined: Fri Mar 25, 2016 3:54 am

Re: Update confusion

Postby Vicky@Raise3D » Thu Jul 30, 2020 12:19 am

The latest version of RaiseTouch should be version 1.4.0.103.

Bikeracer
Posts: 23
Joined: Sun Jun 28, 2020 11:54 am

Re: Update confusion

Postby Bikeracer » Thu Jul 30, 2020 9:31 am

Thanks, however the bottom pic shows my settings screen with vers.1.4.0.323 installed.
Next pic up shows update 1.4.0.103 as verified.This is on the USB stick and I followed the install instructions I think.
Blurry 3rd pic up shows to choose raispack 1.4.0.103 to update but does not respond to my touching it to highlight to install, it's greyed out.
Top pic shows only option is to cancel the installation.

This is why I'm confused as to what version is the latest, the one I have installed or the one it won't let me install ?
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Vicky@Raise3D
Posts: 6907
Joined: Fri Mar 25, 2016 3:54 am

Re: Update confusion

Postby Vicky@Raise3D » Fri Jul 31, 2020 1:37 am

When it gets to the step to click "OK" to restart the machine to power off the machine with the swich and power it back on to give printer a power cycle.

Bikeracer
Posts: 23
Joined: Sun Jun 28, 2020 11:54 am

Re: Update confusion

Postby Bikeracer » Fri Jul 31, 2020 7:48 am

I've clicked the " OK" to restart button.... made no difference after restart.
Started the install procedure again and switched it off and back on at the rear on/off switch instead.....made no difference.
Started the whole procedure again and pushed the restart button on the settings screen....made no difference.

I still get the screen that wants me to choose a Raisepack to install but will not let me, so I still have the problem that the update will not install.
The update vers. 1.4.0.103 seems to be an earlier number than the vers. 1.4.0.323 that is installed ?
Could it be a fault in the touchscreen software that came installed on the machine ?
Would a reset to default factory settings help ?


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