This is ridiculous!! FIX YOUR FIRMWARE

[Erosion]

I am shocked to find that the filament runout feature is still completely broken even after the 'major firmware release' that happened a while ago. Are you kidding me? I just had two prints run out of filament on two machines running the latest firmware and almost crash into themselves because of BASIC flaws in how the printers handle filament swaps. WHY does the machine need to raise and lower the build platform to change the filament???? WHYY?!!! It serves no purpose other than to complicate an otherwise basic operation and (go figure) it ended up ruining a feature I expect to work! Look, I have video evidence for you. I didn't capture the first part where I told the printer to unload filament, where it proceeded to RAISE THE BED and potentially piledrive into a printed part. That is ridiculous, you have had months and months to fix this basic aspect of your printers.

Video

[Manuel@Raise3D]

I apologize that you've experienced this bug. It's been brought up to our team as of late last week and it should be addressed soon. For the moment, if possible, we recommend that our users ensure that they're present whenever the roll of material is about to end or ensure that there is enough material left to complete your print before starting it. This is only temporary and will be fixed soon. (no direct timeline on when this will be fixed just yet)