restore factory raise 3d pro2

[suso barral]

how long does it take to restore factory for raise 3d pro2?
Thanks

[Steven@Raise3D]

how long does it take to restore factory for raise 3d pro2?
Thanks

It should only take a few minutes however, why are you needing to factory reset the screen?

[suso barral]

It is restoring since yesterday at 5 in the afternoon

[suso barral]

My machine is new, four months of use, and it has given me many printing problems, with many failed prints because it stops adding filament at a given moment, yesterday I decided to restore the factory values, I have also noticed that the fan does not work

[Markus64]

I had the same phenomenon and resolved as follows:
Turn the printer off, then back on. Then set the language to "english" and try the reset to factory settings again.

[suso barral]

Ok thanks
Best
Suso

[DeX]

how to deep deep deep restore factory's touchscreen. format and install linux and so on ? =)

[Steven@Raise3D]

My machine is new, four months of use, and it has given me many printing problems, with many failed prints because it stops adding filament at a given moment, yesterday I decided to restore the factory values, I have also noticed that the fan does not work

Go ahead and restart the machine and check to see what version of firmware the touchscreen is currently running. There was a previous version of the RaiseTouch firmware that had a bug in which the factory reset did not function. Please make sure the touchscreen is up to date with the latest firmware and try the factory reset again.

[suso barral]

Ok, thanks