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Problem after update raise touch 1.2.1

Posted: Thu May 16, 2019 6:22 am
Hi everybody
On monday i've updated the firmware of my Raise 3D Pro 2 plus raise touch to 1.2.1
After that for the first short prints: no problem
But now i've got a 78hours long print and the print failed after 10hours saying "error card sensor 10, please restart the printer"
I've restarted the printer and cancelled the print.
After that i've done 5 short prints without any problem and yesterday evening i've launched again the 78hours print.
This morning: suprise, the print was stopped and the same message appeared.
Is it due to the firmware update ?

An other thing, i've read that with the update we were able to get mp4 video files instead of mjpg (unreadable without conversation) but i didn't found this option in the menu, is it available ?

Thanks in advance

Re: Problem after update raise touch 1.2.1

Posted: Fri May 17, 2019 6:07 pm
by Vicky@Raise3D
Would you like to export the serial log and take the picture of the screen when you see the error on screen and share with us?