Raise3D Pro2 Clicking Sound on X-axis

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jbethel
Posts: 1
Joined: Sat Sep 15, 2018 10:08 pm

Raise3D Pro2 Clicking Sound on X-axis

Postby jbethel » Sun Sep 16, 2018 7:42 pm

We have a new Pro2 machine that we have been using for about a week now. A clicking sound recently started when the x-axis moves. I have seen other posts and videos about this same issue, but have also seen different responses and solutions. I would like to get some advice and feedback about how to resolve this issue.

Below is a youtube link showing the issue.
https://www.youtube.com/watch?v=-wMnfQj80zk

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Vicky@Raise3D
Posts: 5285
Joined: Fri Mar 25, 2016 3:54 am

Re: Raise3D Pro2 Clicking Sound on X-axis

Postby Vicky@Raise3D » Mon Sep 17, 2018 10:22 pm

Sounds like a bad motor coupler.
Would you like to share the video at http://help.raise3d.com so that our technicians can help diagnose?

Kraken3d
Posts: 26
Joined: Sun Apr 29, 2018 4:59 am

Re: Raise3D Pro2 Clicking Sound on X-axis

Postby Kraken3d » Tue Mar 26, 2019 5:04 am

I have the same issue now. Seems like a crappy quality coupler. Did you ever get ti repaired and if you did how bad was it to change?

Kraken3d
Posts: 26
Joined: Sun Apr 29, 2018 4:59 am

Re: Raise3D Pro2 Clicking Sound on X-axis

Postby Kraken3d » Tue Mar 26, 2019 5:09 am

Also I think its coming from the back left area. Hard to isolate but it seems to be that side.

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Vicky@Raise3D
Posts: 5285
Joined: Fri Mar 25, 2016 3:54 am

Re: Raise3D Pro2 Clicking Sound on X-axis

Postby Vicky@Raise3D » Tue Mar 26, 2019 5:05 pm

Attached two instructions for your to show where are the couplers located at:
https://support.raise3d.com/pro2-series ... ent_id=676
https://support.raise3d.com/pro2-series ... ent_id=685

Would recommend you to open a support ticket to reach to our technicians to do further diagnose.


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