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All printers stuck at "Receiving Job"

Posted: Tue Jul 26, 2022 6:11 am
by Arthur
Hello Raisecloud Forum,

since Monday all 18 Printers get stuck at "Receiving Job" and don´t start a the printjob. I have 18 Prusa Mk3 connected with Octoprint to Raisecloud.
I already tried turning the printers on and off, restarted Octoprint and tried to unbind and rebind the printer to raiscloud. Nothing helped.

It´s possible to click the X next to receiving job. But it just swaps to "standby" and does not solve thee problem.

I hope somebody can help me with that.
Thank you very much.

Greetings
Arthur

Re: All printers stuck at "Receiving Job"

Posted: Tue Jul 26, 2022 10:32 pm
by Vicky@Raise3D
The issue should have been fixed last night. Please try again.

Re: All printers stuck at "Receiving Job"

Posted: Mon Aug 01, 2022 7:46 am
by Arthur
Hello Vicky,

thank you for your reply.
Unfortunatly this issue is back again. It worked between the July 26 and July 29. Now its back on "receiving jobs"

Greetings
Arthur

Re: All printers stuck at "Receiving Job"

Posted: Tue Aug 02, 2022 2:14 am
by Vicky@Raise3D
We have got the system updated tonight. Please try again.

Re: All printers stuck at "Receiving Job"

Posted: Thu Aug 11, 2022 8:47 am
by Arthur
Hello Vicky,

thank you for the update, it worked for a while and the problem ist now back again.

Could there be an issue on our sides?

Thank you very much!

Re: All printers stuck at "Receiving Job"

Posted: Thu Aug 11, 2022 2:48 pm
by ulrich@baelt.dk
Hi Raise3D
when can we expect it to be up and running again?
Regards, Ulrich

Re: All printers stuck at "Receiving Job"

Posted: Fri Aug 12, 2022 2:50 am
by Vicky@Raise3D
We feel really sorry about the issue. The bug has been reported to the developing team. We just restarted the server so that users can start receiving job first.

Re: All printers stuck at "Receiving Job"

Posted: Fri Aug 12, 2022 9:05 am
by ulrich@baelt.dk
Hi Vicky
Will you give an update when it should be up and running again? I still have the problem here.
Regards Ulrich

Re: All printers stuck at "Receiving Job"

Posted: Mon Aug 15, 2022 9:08 pm
by Vicky@Raise3D
Got an update from developing team last night that the issue should have been fixed.

Re: All printers stuck at "Receiving Job"

Posted: Tue Aug 16, 2022 6:14 am
by ulrich@baelt.dk
There is still a problem. See Attached Image.
What is the process to get it up and running?

Re: All printers stuck at "Receiving Job"

Posted: Wed Aug 17, 2022 2:55 am
by Vicky@Raise3D
Do you mind try again?
We have got the issue fixed.

Re: All printers stuck at "Receiving Job"

Posted: Fri Aug 19, 2022 7:36 am
by Ruben-PME
Hello, has the problem been solved? Yesterday the same thing happened, do I have to restart or reinstall the raise plugin?

Re: All printers stuck at "Receiving Job"

Posted: Sat Aug 20, 2022 12:52 am
by Vicky@Raise3D
We have tested a few times from yesterday, the receiving works fine on our end.
Can you cancel the task and try again with different network such like your hotspot from the phone?

Re: All printers stuck at "Receiving Job"

Posted: Wed Aug 24, 2022 7:49 am
by Ruben-PME
Hello, problem solved. Thanks!!!