I cant access Raisecloud on my Pro2 printer via Raisetouch

OLSMATRIX
Posts: 1
Joined: Fri Jul 31, 2020 6:46 pm

I cant access Raisecloud on my Pro2 printer via Raisetouch

Postby OLSMATRIX » Fri Jul 31, 2020 6:53 pm

Hi,

I've tried everything top find the raisecloud feature on my raisetouch and i cant locate it. Its connected to the wifi and i can print directly from my pc but i cant bind it or access via the phone app. I've followed the binding process but i cant locate the raisecloud in the settings anywhere. Can't tell if im just being dense with this :cry:

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Vicky@Raise3D
Posts: 6907
Joined: Fri Mar 25, 2016 3:54 am

Re: I cant access Raisecloud on my Pro2 printer via Raisetouch

Postby Vicky@Raise3D » Tue Aug 04, 2020 11:04 pm

Would you like to help confirm whether the RaiseTouch firmware you are currently using on your printer was downloaded from here: https://cloud.raise3d.com/raise3d-download.html?
If not, please download the firwmare from the link above and load it onto your printer and try again.


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