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Pro2 Stuck on busy and still printing after stop

Posted: Tue Aug 13, 2019 1:35 am
by mcstockdale
hello,

was looking around raisecloud while a job was running and found the printer temperature/feed settings tab and it looked glitched.
Screen Shot 2019-08-12 at 9.29.38 PM.png

I dont think the NaN is meant to be displayed there.
After exiting the menu, my printer temp dropped from 205C to 110C mid print without me doing anything.
I first paused the print through raisecloud, but then stopped it completely, but it seems as if neither worked, and now my printer is stuck as "busy", and still printing despite the stop request.
Screen Shot 2019-08-12 at 9.26.35 PM.png

The camera preview shows the extruder still moving despite the cooled extruder and print bed as a result of the stopped print.
The job was also cancelled but still appears in the queue.

Re: Pro2 Stuck on busy and still printing after stop

Posted: Tue Aug 13, 2019 4:33 am
by Vicky@Raise3D
Would you like export serial log from your touchscreen and share with us so that we can see what happened in system?
It is under Settings -> More Settings -> Serial Port Log.

Re: Pro2 Stuck on busy and still printing after stop

Posted: Tue Aug 13, 2019 1:15 pm
by mcstockdale
done, here they are:
all-raisetouch-1103-20190813211504.tar.gz
(154.64 KiB) Downloaded 2 times

Re: Pro2 Stuck on busy and still printing after stop

Posted: Tue Aug 13, 2019 4:22 pm
by Vicky@Raise3D
Thanks for your help.
Sending it over to software team to help check now.

Re: Pro2 Stuck on busy and still printing after stop

Posted: Thu Aug 15, 2019 6:14 pm
by Vicky@Raise3D
Thanks for your waiting. I have got the feedback from software team.
They have checked the log file you shared and found out that your printer is running an old version of touchscreen firmware.
We recommend you update your firmware first then see whether issue is still there or not.
You can find the latest version from the following link: https://cloud.raise3d.com/raise3d-download.html