do not install cloud

duke666
Posts: 87
Joined: Tue Oct 24, 2017 6:53 am

do not install cloud

Postby duke666 » Sun Apr 14, 2019 12:02 pm

on my N2 dont install update to version with cloud
I insert a flash drive or SD card, I reboot, but the update is not done
version 1.2.0.409 without cloud, i want install with cloud. Help

Jetguy
Posts: 2794
Joined: Tue Mar 22, 2016 1:40 am
Location: In a van, down by the river

Re: do not install cloud

Postby Jetguy » Mon Apr 15, 2019 5:12 am

If cloud version is numerically less than the version on the machine you may have to either:

Use a "rollback" non-cloud version dated before the last version of cloud to roll back the system, then update to the cloud version
https://forum.raise3d.com/viewtopic.php?t=9240

OR

Provided you properly formatted the storage device, properly placed the update file in the root folder, provided it's the ONLY version on the storage device, provided you are not out of storage space on the EMMC drive on the screen computer- then using the maintenance menu that can help select and check the file version is compatible and force the update that way. Again, this method may not work if the rule is invoked that the update version file (not a "rollback" version) is less than the current version.

Jetguy
Posts: 2794
Joined: Tue Mar 22, 2016 1:40 am
Location: In a van, down by the river

Re: do not install cloud

Postby Jetguy » Mon Apr 15, 2019 5:22 am

Again, based on checking today, it appears the major version is 1.2
Since you installed non cloud firmware version and the current released cloud version is not higher than the non cloud version- the stick a storage device in and reboot method probably doesn't work. It's failing the most basic check, is the "update" greater than the current version YES/NO = NO, and so it never attempts to update.

The fix is intentionally roll back to version 1.1.0 using the specific rollback files versions located on the all versions page
https://www.raise3d.com/pages/raise-touch-all-versions
Then after that completes, you can then attempt the cloud specific version update since it will be greater than the now installed 1.1.0 using the rollback procedure.

duke666
Posts: 87
Joined: Tue Oct 24, 2017 6:53 am

Re: do not install cloud

Postby duke666 » Mon Apr 15, 2019 8:13 am

Version 1.1.0 on page https://www.raise3d.com/pages/raise-touch-all-versions. not download This XML file does not appear to have any style information associated with it. The document tree is shown below.

duke666
Posts: 87
Joined: Tue Oct 24, 2017 6:53 am

Re: do not install cloud

Postby duke666 » Mon Apr 15, 2019 8:21 am

rolled back to 1.0 and put a new one later, it came out


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