All printers stuck at "Receiving Job"

Arthur
Posts: 9
Joined: Wed Oct 28, 2020 7:50 pm

All printers stuck at "Receiving Job"

Postby Arthur » Tue Jul 26, 2022 6:11 am

Hello Raisecloud Forum,

since Monday all 18 Printers get stuck at "Receiving Job" and don´t start a the printjob. I have 18 Prusa Mk3 connected with Octoprint to Raisecloud.
I already tried turning the printers on and off, restarted Octoprint and tried to unbind and rebind the printer to raiscloud. Nothing helped.

It´s possible to click the X next to receiving job. But it just swaps to "standby" and does not solve thee problem.

I hope somebody can help me with that.
Thank you very much.

Greetings
Arthur
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Vicky@Raise3D
Posts: 8593
Joined: Fri Mar 25, 2016 3:54 am

Re: All printers stuck at "Receiving Job"

Postby Vicky@Raise3D » Tue Jul 26, 2022 10:32 pm

The issue should have been fixed last night. Please try again.

Arthur
Posts: 9
Joined: Wed Oct 28, 2020 7:50 pm

Re: All printers stuck at "Receiving Job"

Postby Arthur » Mon Aug 01, 2022 7:46 am

Hello Vicky,

thank you for your reply.
Unfortunatly this issue is back again. It worked between the July 26 and July 29. Now its back on "receiving jobs"

Greetings
Arthur

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Vicky@Raise3D
Posts: 8593
Joined: Fri Mar 25, 2016 3:54 am

Re: All printers stuck at "Receiving Job"

Postby Vicky@Raise3D » Tue Aug 02, 2022 2:14 am

We have got the system updated tonight. Please try again.


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