Couldn't connect to server (16496)

Immm3r
Posts: 8
Joined: Fri May 06, 2022 6:33 pm

Couldn't connect to server (16496)

Postby Immm3r » Fri May 06, 2022 6:40 pm

Hello,

I can't connect to raise cloud via latest IdeaMaker. When i try to log in I get Couldn't connect to server (16496) error.
I can sign in on site.

Przechwytywanie.JPG

Immm3r
Posts: 8
Joined: Fri May 06, 2022 6:33 pm

Re: Couldn't connect to server (16496)

Postby Immm3r » Tue May 10, 2022 5:27 pm

Which computer settings might cause this error?
I get it only on my laptop. I can log in on desktop.

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Vicky@Raise3D
Posts: 8552
Joined: Fri Mar 25, 2016 3:54 am

Re: Couldn't connect to server (16496)

Postby Vicky@Raise3D » Tue May 10, 2022 11:07 pm

Can you try this link (api.raise3d.com) with your browser?
If it doesnt work, please check whether you have enable proxy or not? Please have it disabled and test with different Wi-Fi.

Immm3r
Posts: 8
Joined: Fri May 06, 2022 6:33 pm

Re: Couldn't connect to server (16496)

Postby Immm3r » Thu May 12, 2022 6:44 am

I have tried the link. This is what I get (tried on laptop and desktop both return the same)

Przechwytywanie.JPG
Przechwytywanie.JPG (14.8 KiB) Viewed 957 times


I have also tried different wifi, still got error.
Proxy script in IE connection settings is turned off.
proxy.JPG
proxy.JPG (34.55 KiB) Viewed 957 times


I have also added IdeaMaker to windows firewall exceptions (tried also with firewall turned off). Still can't connect.
firewall.JPG

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Vicky@Raise3D
Posts: 8552
Joined: Fri Mar 25, 2016 3:54 am

Re: Couldn't connect to server (16496)

Postby Vicky@Raise3D » Mon May 16, 2022 4:13 am

If you dont mind help us run a few troubleshooting steps, I will share you a beta version ideaMaker via PM.
Please load this version ideaMaker and connect with ideaMaker to download the Diary files which is .log file under Help- Temporary Folder.

Immm3r
Posts: 8
Joined: Fri May 06, 2022 6:33 pm

Re: Couldn't connect to server (16496)

Postby Immm3r » Mon May 16, 2022 11:36 am

Please share the link.

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Vicky@Raise3D
Posts: 8552
Joined: Fri Mar 25, 2016 3:54 am

Re: Couldn't connect to server (16496)

Postby Vicky@Raise3D » Tue May 17, 2022 6:37 am

PM sent

Immm3r
Posts: 8
Joined: Fri May 06, 2022 6:33 pm

Re: Couldn't connect to server (16496)

Postby Immm3r » Tue May 17, 2022 6:10 pm

Thanks! Log has helped me solve the problem. I had enviromental variable HTTPS_PROXY with my proxy server.


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