mike wrote:the support does not want to help in germany
You can contact your supplier to get support. If your supplier is not helping you, please let us know at firstname.lastname@example.org.
mdana wrote:Vicky@Raise3D wrote:mdana wrote:I determined that the internal network cable on the printer is faulty. When I connect a network cable directly into the touchscreen, it connects to the network without any issues
You can access the plug on the bottom of the touchscreen by loosening the two screws at the base of the cable cover and sliding the cover down.
Please feel free to contact our support to get a new cable covered by warranty.
Thanks, they are sending out a replacement. Hopefully I can replace it without tipping the machine on it’s side.
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