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Pro2 safety

Posted: Sun Sep 08, 2019 8:25 am
by Trev
Hi I bought a pro2 over the weekend, but having since read on here, I am concerned about the thermal runaway issues on this forum when the signal from the sensor does not reach the controller. I would hope that the fix is hardware based as you cannot always rely on software.

Is the issue still ongoing or is it resolved?


Thanks

Trev

Re: Pro2 safety

Posted: Mon Sep 09, 2019 7:34 pm
by Vicky@Raise3D

Re: Pro2 safety

Posted: Mon Sep 09, 2019 9:33 pm
by Trev
Awesome, thank you Vicky. I was a bit worried from some posts on here but your reply has put me at ease. My printer is arriving on Wednesday, really looking forward to it.

Trev

Re: Pro2 safety

Posted: Tue Sep 10, 2019 10:04 pm
by Vicky@Raise3D
If you meet any problem or concerns when using your new printer, feel free to contact our professinal technicians at http://help.raise3d.com. They will help find out the best way to help you.