Screen timing out

Jaustin
Posts: 1
Joined: Fri Jun 07, 2019 12:35 pm

Screen timing out

Postby Jaustin » Fri Jun 07, 2019 2:00 pm

Hi Guys,

I have only had my pro2 four days and it seems to work fine during the day however during the night the screen turns off but all the LED lights and fans stay on. I don't know if this is a "sleep mode" or something but i cannot get the screen to come back on unless i power cycle it. If i am in the middle of a print, the print will also stop and because i have to power cycle the machine to get the screen to come on again, the print wont resume. I hope this is just some setting i need to change.

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Vicky@Raise3D
Posts: 5958
Joined: Fri Mar 25, 2016 3:54 am

Re: Screen timing out

Postby Vicky@Raise3D » Fri Jun 07, 2019 5:09 pm

We don't really have a "Sleep Mode" for the Pro2 series printer. It sounds like your screen is facing some hardware issue.
Please open a support ticket at http://help.raise3d.com to have our technicians help you.

Joseph Barley
Posts: 4
Joined: Mon Nov 18, 2019 8:47 pm

Re: Screen timing out

Postby Joseph Barley » Mon Nov 18, 2019 8:52 pm

Hi Jaustin,

Did you ever find a solution? We just got the Pro 2+ and it's doing the same thing. Just wondering if you had any suggestions. I make a help ticket and they got back to me really fast with some ideas, but I wanted to get your perspective.

Thanks.


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