I bought the Pro2 commercially because I believed in the many advertising promises.
A 3D printer of this price range must be a neatly constructed and well thought-out "workhorse" – I thought...
After a week of testing, however, it was clear that I had acquired a lot of problems for a lot of money.
My first contact with the support was also the last one. I was denied support requests on the grounds that, as a foreigner, I should contact my German dealer. There would be cultural as well as linguistic barriers.
What does itite my dealer if I have problems with the printer? At first he poses ignorantly and refers to the many satisfied customers who work with the device completely without any problems. I am the first to have problems. The trader has sold, got his money and my problems don't matter as if a bag of rice falls over in China! If he does not sell a Raise3D printer, he will simply sell the device from another manufacturer in the future. That's how it works!
The behaviour the support showed was arrogant and cheeky.
On my Pro2, the Print Plate bent so much that the jets pulled through the filament like ploughs. Normal printing was simply not possible.
The coating of the plate threw bubbles and the handle got strong cracks.
Blockages of the nozzles were standard. Printing overnight is therefore a risk.
The overall soundscape is an imposition.
The firmware is unloving and partly headless programmed, my box needed a handful of resets on the factory settings since February to get back on track.
Because I bought the printer commercially, I could not easily exercise my right of withdrawal. In Germany, as a customer, I have to prove gross defects to the manufacturing. This means that nothing would happen without a lawyer and a court.
I didn't want to do that and started to eliminate the worst defects myself.
There is no need to ask questions to support for undocumented connections, because they are not answered
I designed a news printer bed to be leveled manually. I can only laugh at "pre calibrated" of the original version.
Afterwards I found a solution to cool the mainly used left extruder motor,
modified the lighting and installed the water cooling.
Previous material costs approx. 1000,- €. Loss of use of the printer so far 4 weeks, working time for conversions and construction and tests about 100 hours.
An absurdity, a device of this price range with a lot of money and commitment to modify it first so that it works as expected!
Industrial Grade? NEVER!
What's the point of a cloud if the printer isn't built and works the way it should work?
Continue with the software. Ideamaker is certainly not bad, but it has become confusing in its application. There is also an urgent need for action here!