Firmware update has killed the lights.

Andy
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Joined: Thu Oct 11, 2018 11:29 am

Firmware update has killed the lights.

Postby Andy » Thu Oct 11, 2018 12:30 pm

Hi all,
I've just taken delivery of a new 3D Pro2 and am currently trying to optimise the print settings. One strange thing has happened though since I updated to the latest 0-0-31 firmware........the cabinet lights no longer work!

Any hints?

thanks

Andy

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Vicky@Raise3D
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Joined: Fri Mar 25, 2016 3:54 am

Re: Firmware update has killed the lights.

Postby Vicky@Raise3D » Thu Oct 11, 2018 11:45 pm

Only the LED lights on top don't work, or the screen and cooling fan stop working as well?

Andy
Posts: 14
Joined: Thu Oct 11, 2018 11:29 am

Re: Firmware update has killed the lights.

Postby Andy » Fri Oct 12, 2018 3:24 pm

Hi Vicky,

The screen and cooling fans are still working OK. It's just the lights around the top that have stopped working. They went out the moment that the firmware update was applied.

Andy

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Vicky@Raise3D
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Re: Firmware update has killed the lights.

Postby Vicky@Raise3D » Sat Oct 13, 2018 12:08 am

Would you mind to contact our technicians to get further checking steps? I'm wondering is that the terminal for LEDs are not functional or loose connection.

tampyman
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Joined: Wed Oct 03, 2018 1:20 pm

Re: Firmware update has killed the lights.

Postby tampyman » Sun Oct 14, 2018 6:55 am

i have exactly the same issue. after the motion controller firmware update 0.0.31 the led´s went off. all fuses are ok. i checked also the output sockets on the board and theres no voltage.

Andy
Posts: 14
Joined: Thu Oct 11, 2018 11:29 am

Re: Firmware update has killed the lights.

Postby Andy » Mon Oct 15, 2018 9:57 am

OK. I will contact technical support.

Andy
Posts: 14
Joined: Thu Oct 11, 2018 11:29 am

Re: Firmware update has killed the lights.

Postby Andy » Mon Oct 15, 2018 10:18 am

OK. I have raised a support ticket over this issue. I've also checked the electrical supply to the LED strips and can confirm NO power is present.

Andy
Posts: 14
Joined: Thu Oct 11, 2018 11:29 am

Re: Firmware update has killed the lights.

Postby Andy » Tue Oct 16, 2018 9:27 am

Something strange going on with the firmware perhaps. I've updated to 0-0-31 and find that the HEPA fan is OK but the electronics fan and the LED strip lights don't work as there's no power being output on J13 and J15 of the main board. I have a ticket open on this.

Andy
Posts: 14
Joined: Thu Oct 11, 2018 11:29 am

Re: Firmware update has killed the lights.

Postby Andy » Wed Oct 17, 2018 9:40 am

Lights and electronics fan are now working following a firmware update to a beta version that Raise sent me.

chippie
Posts: 9
Joined: Mon Apr 01, 2019 2:48 pm
Location: UK

Re: Firmware update has killed the lights.

Postby chippie » Thu Apr 11, 2019 6:31 am

Apologies, I know this is an old thread....

Looking at other threads I read that the LED's were not on a switchable supply but that may have been on the N Series...

Reading the above it appears that they actually may be on a switchable supply on the Pro2 correct?

If so can we please have an optinon to be able to turn them On/Off based on the stauts of the printer?

TY!

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Vicky@Raise3D
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Re: Firmware update has killed the lights.

Postby Vicky@Raise3D » Thu Apr 11, 2019 5:41 pm

The Led and the front Fan on Pro2 are not controllable by software or on touchscreen. The original post sounds more like a software bug or hardware issue. The only fans you can control on Pro2 are the two side cooling fans at left and right of the hotends.

chippie
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Joined: Mon Apr 01, 2019 2:48 pm
Location: UK

Re: Firmware update has killed the lights.

Postby chippie » Fri Apr 12, 2019 10:11 am

Hi,

I appreciate what you are saying, however, if the f/w update casued the LED's and Fan to be OFF then surely the board can control these otherwise it would have been permanent failure casued by the f/w update. If by a further update the power was supplied back to the feed then this is a clear indication that the feed is soft controllable.The only caveat may be that it requires a restart of course.

Bug or not, this was a issue caused by the f/w and not a hardware change so logically, if the f/w update disabled the power feed then hopefully the devs may be able to add a change to allow us to do this at will right.

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Vicky@Raise3D
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Re: Firmware update has killed the lights.

Postby Vicky@Raise3D » Sat Apr 13, 2019 12:44 am

Just got a confirmation from the developing team, that we do have made some changed on the motion controller board after the first batch Pro2 series printers, which cause the updated firmware released later tested on printers with new motion controller board triggered some issue which have been fixed in newer version.


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