Touch screen not responding after power failure

Shelton
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Touch screen not responding after power failure

Postby Shelton » Tue Jun 04, 2019 8:51 am

Touch screen not responding after power failure ... you can't restore your work... hard reset - soft reset not touch screen reaction. Only Bluetooth keyboard works... Almost second restart touch panel boots and freezings. After finished the job and restart everything back to normal and touchscreen respond.

Nightmare!

Any ideas? Is probably software issue with touchscreen drivers after power failure boot.

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Vicky@Raise3D
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Re: Touch screen not responding after power failure

Postby Vicky@Raise3D » Tue Jun 04, 2019 5:50 pm

Please check whether you can find any records in Temp Task. If the files has been saved during power loss, it should be saved there. If no file there, it will be not able to recover.

Shelton
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Re: Touch screen not responding after power failure

Postby Shelton » Tue Jun 04, 2019 6:44 pm

Vicky. That is not the issue. The main bug is that touch panel doesn't respond for touch.... after power failure... you can't resume... you can't do nothing...

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Vicky@Raise3D
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Re: Touch screen not responding after power failure

Postby Vicky@Raise3D » Wed Jun 05, 2019 4:55 pm

Please connect a wired mouse onto the touchscreen and see whether you can control the screen or not.

Shelton
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Re: Touch screen not responding after power failure

Postby Shelton » Wed Jun 05, 2019 5:46 pm

I can by wireless keyboard... after a resumed job and restart everything back to normal. Second time. Sofware driver bug.

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Vicky@Raise3D
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Re: Touch screen not responding after power failure

Postby Vicky@Raise3D » Thu Jun 06, 2019 5:33 pm

I have double confirmed with both the software team, they have confirmed that Power Failure should have no relationship to Touching Function.

Shelton
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Re: Touch screen not responding after power failure

Postby Shelton » Thu Jun 06, 2019 6:34 pm

But it has. The second time, not touchscreen responds... and freezes after the restart at booting startup screen.

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Vicky@Raise3D
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Re: Touch screen not responding after power failure

Postby Vicky@Raise3D » Fri Jun 07, 2019 4:52 pm

We would more tend to concerning that your touchscreen may get some hardware issues which may have potential to freeze or lose touch function in future use.

Shelton
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Re: Touch screen not responding after power failure

Postby Shelton » Fri Jun 07, 2019 6:37 pm

But only after a power failure? At normal usage not problem at all...

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Vicky@Raise3D
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Re: Touch screen not responding after power failure

Postby Vicky@Raise3D » Mon Jun 10, 2019 6:11 pm

Does it happen every time after the printer gets a power failure?

Shelton
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Re: Touch screen not responding after power failure

Postby Shelton » Mon Jun 10, 2019 6:47 pm

Almost.

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Vicky@Raise3D
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Re: Touch screen not responding after power failure

Postby Vicky@Raise3D » Tue Jun 11, 2019 6:20 pm

Would you like to help export the serial log if you meet the same issue again? The software team would like to help dig into the touchscreen to see what's going on.

Shelton
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Re: Touch screen not responding after power failure

Postby Shelton » Tue Jun 11, 2019 8:36 pm

How to export it?

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Vicky@Raise3D
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Re: Touch screen not responding after power failure

Postby Vicky@Raise3D » Wed Jun 12, 2019 9:40 pm

It's under More Settings -> Serial Port Log. Please export it after you see the same issue happens or we can't see related information inside.

Shelton
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Re: Touch screen not responding after power failure

Postby Shelton » Thu Jun 13, 2019 6:46 pm

Ok, thank you. After some restarts touchscreen works or not...


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Vicky@Raise3D
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Re: Touch screen not responding after power failure

Postby Vicky@Raise3D » Fri Jun 14, 2019 5:49 pm

Thanks for your file. Forwarded to software team.
Would you like to advise how often you have seen this issue happens? For example, for this test, how many time you have tried to cut off power to recreate this issue?

Shelton
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Re: Touch screen not responding after power failure

Postby Shelton » Sat Jun 15, 2019 6:32 pm

Last time for 10 power up 1 to 2 times. Even without power failure. Touchscreen doesn't respond. And you need to restart it. Usually, it helps for the first time.

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Vicky@Raise3D
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Re: Touch screen not responding after power failure

Postby Vicky@Raise3D » Mon Jun 17, 2019 5:24 pm

Have forwarded your information to developing team.
They would suggest if you meet any power failure in future, please let the printer keep a few minutes off power more to have electronic left on board fully released then power on the printer. If it can't help your issue, you may need to consider a hardware swap.

Shelton
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Re: Touch screen not responding after power failure

Postby Shelton » Mon Jun 17, 2019 6:55 pm

Thank you.


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