Spare Parts

DeX
Posts: 223
Joined: Fri Apr 21, 2017 6:56 am

Spare Parts

Postby DeX » Tue Sep 24, 2019 11:29 am

With a short movements, this place rattles. There is a play between the shaft and the sleeve.
Where can I buy replacement parts (I think it is not the rod and how to replace it =) ?
Thank you!

ffwrr.jpg

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Vicky@Raise3D
Posts: 6892
Joined: Fri Mar 25, 2016 3:54 am

Re: Spare Parts

Postby Vicky@Raise3D » Tue Sep 24, 2019 9:25 pm

There has a set screw at one side on the block that can help fix the bushing inside the block. If it is not working, you will need to contact your local support to help.

DeX
Posts: 223
Joined: Fri Apr 21, 2017 6:56 am

Re: Spare Parts

Postby DeX » Sun Sep 29, 2019 9:52 pm

why why why i should contact some local support if i have not a warranty at all.

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Vicky@Raise3D
Posts: 6892
Joined: Fri Mar 25, 2016 3:54 am

Re: Spare Parts

Postby Vicky@Raise3D » Tue Oct 01, 2019 12:08 am

We don't do direct sales in Europe. You will need to contact our resellers in your region to get the quote. Here is the contact list.
https://www.raise3d.com/reseller/
Or you can send your needs over to sales@raise3d.com. Our team will help forward your needs to the resellers in your region.


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