Toutchscreen problem out of order

mandrake51
Posts: 3
Joined: Sun Apr 14, 2019 7:04 pm

Toutchscreen problem out of order

Postby mandrake51 » Tue Apr 16, 2019 5:21 pm

Hello, I bought, there is 1 year Raise N2 Dual Plus.
Since the beginning part of the screen does not respond to the touch.
I control it from a USB mouse or by ideamaker.
The area that responds to the touch is the right side of the screen and the left does not respond to touch.
Have you ever had this problem .
This is not an earth problem, test perform.
Thinks

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Vicky@Raise3D
Posts: 6524
Joined: Fri Mar 25, 2016 3:54 am

Re: Toutchscreen problem out of order

Postby Vicky@Raise3D » Tue Apr 16, 2019 5:44 pm

Please record a video which can show which section can response properly to touch or which cannot and send it to http://help.raise3d.com, our technicians will help you diagnose the issue.

mandrake51
Posts: 3
Joined: Sun Apr 14, 2019 7:04 pm

Re: Toutchscreen problem out of order

Postby mandrake51 » Sat Apr 27, 2019 1:37 pm

I have olready make ticket...
But no responce !
thinks

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Vicky@Raise3D
Posts: 6524
Joined: Fri Mar 25, 2016 3:54 am

Re: Toutchscreen problem out of order

Postby Vicky@Raise3D » Mon Apr 29, 2019 6:37 pm

Would you like to advise the ticket number? I can help double check with the support team.

twommack
Posts: 1
Joined: Thu May 16, 2019 12:20 pm

Re: Toutchscreen problem out of order

Postby twommack » Thu May 16, 2019 12:21 pm

Same with me. It's the left side that doesn't work. Also, its an N2 Dual Plus.

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Vicky@Raise3D
Posts: 6524
Joined: Fri Mar 25, 2016 3:54 am

Re: Toutchscreen problem out of order

Postby Vicky@Raise3D » Thu May 16, 2019 7:31 pm

Please record a video which can show which section can response properly to touch or which cannot and send it to http://help.raise3d.com, our technicians will help you diagnose the issue.

rattlemycage
Posts: 13
Joined: Tue Jan 21, 2020 2:31 pm

Re: Toutchscreen problem out of order

Postby rattlemycage » Sat Jan 25, 2020 2:22 pm

I can fix the touchscreens


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