Extruder switches off Error:00 message

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Allan Sche Sar
Posts: 41
Joined: Fri Aug 11, 2017 10:56 am
Location: Germany

Extruder switches off Error:00 message

Postby Allan Sche Sar » Sun Feb 03, 2019 7:41 pm

He there,

I have a big problem with my N1 printer. A few hours ago he stops printing with this message.
IMG_20190203_203707004[1].jpg


After pressing the restart button I get this message.
IMG_20190203_203843351[1].jpg


So I tested then a new slices model with my ABS settings (actual print runs over 4 times on my machine.
The result is the same. I have no idea.

P.S.: I disable now the thermal protection circuit board. The error is the same

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Vicky@Raise3D
Posts: 5062
Joined: Fri Mar 25, 2016 3:54 am

Re: Extruder switches off Error:00 message

Postby Vicky@Raise3D » Mon Feb 04, 2019 9:21 pm

Are you leaving the printer at somewhere really cold?
If not, there should be something wrong with your temperature sensor. Please reach to our technicians to help diagnose at http://help.raise3d.com.

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Allan Sche Sar
Posts: 41
Joined: Fri Aug 11, 2017 10:56 am
Location: Germany

Re: Extruder switches off Error:00 message

Postby Allan Sche Sar » Mon Feb 04, 2019 9:49 pm

My room has a stable temperature from 21 °C over the hole day. That is not the problem.
I create yet a support ticket. Hopefully the support team understand my long explanation. If you want than I post this here also.

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Vicky@Raise3D
Posts: 5062
Joined: Fri Mar 25, 2016 3:54 am

Re: Extruder switches off Error:00 message

Postby Vicky@Raise3D » Mon Feb 04, 2019 10:24 pm

If you'd like to leave your ticket number, I can have the team to pay special attention at business hours.

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Allan Sche Sar
Posts: 41
Joined: Fri Aug 11, 2017 10:56 am
Location: Germany

Re: Extruder switches off Error:00 message

Postby Allan Sche Sar » Tue Feb 05, 2019 4:22 am

My ticket number are the #6960. Thank you.

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Vicky@Raise3D
Posts: 5062
Joined: Fri Mar 25, 2016 3:54 am

Re: Extruder switches off Error:00 message

Postby Vicky@Raise3D » Tue Feb 05, 2019 9:34 pm

Noted. Will leave notes to technicians.

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Allan Sche Sar
Posts: 41
Joined: Fri Aug 11, 2017 10:56 am
Location: Germany

Re: Extruder switches off Error:00 message

Postby Allan Sche Sar » Wed Feb 06, 2019 2:15 pm

For all the problem is solved. It was the ribbon cable. I displaced this with a new one.

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Vicky@Raise3D
Posts: 5062
Joined: Fri Mar 25, 2016 3:54 am

Re: Extruder switches off Error:00 message

Postby Vicky@Raise3D » Wed Feb 06, 2019 6:40 pm

Thanks for your update!


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