no settings after power outage

Behold
Posts: 43
Joined: Sat Dec 02, 2017 3:59 am

no settings after power outage

Postby Behold » Sun Oct 06, 2019 4:10 am

After power failure raisetouch became unbinded to raise cloud and now raisetouch has no raisecloud selection or binding selection. In fact the settings are quite limited.

I updated the firmware and the raisetouch to no avail.

This is raise-annoying

Has anyone else experienced this issue?

if so, how did you fix it?

I also shut down the printer for an hour and attempted to restart and raisetouch is still truncated

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Vicky@Raise3D
Posts: 5618
Joined: Fri Mar 25, 2016 3:54 am

Re: no settings after power outage

Postby Vicky@Raise3D » Thu Oct 10, 2019 12:49 am

Would you like to help double confirm whether the you have updated the firmware before you see the change of firmware?
If so, would you like to advise whether the file you use to update firmware was from our website or RaiseCloud website?
If not, would you like to help recall whether these is any other operation you have done to the touchscreen before you see the change on touchscreen?


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