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by Vicky@Raise3D
Sun May 29, 2016 6:22 am
Forum: Software
Topic: Rotating Object
Replies: 5
Views: 3465

Re: Rotating Object

Please advise if this logic makers trouble with you.
by Vicky@Raise3D
Sun May 29, 2016 6:12 am
Forum: Software
Topic: IM suggestion: buttom view
Replies: 1
Views: 1418

Re: IM suggestion: buttom view

Thanks for your feedback. We will take a look to see what we can do improvement for you.
by Vicky@Raise3D
Fri May 27, 2016 6:51 am
Forum: General
Topic: Buildtak
Replies: 67
Views: 28623

Re: Buildtak

There is no need to install the all 4 binder clips on build plate. We didn't rule the clips' position so that the clips can change place according to the shape of your model. If you are only use the full size of left nozzle, there will have safe area in the right and back side of the build plate. If...
by Vicky@Raise3D
Fri May 27, 2016 5:57 am
Forum: Software
Topic: Project not on platform version 2.2.0 ideamaker
Replies: 25
Views: 8764

Re: Project not on platform version 2.2.0 ideamaker

Please try Model -> Check on Platform.
by Vicky@Raise3D
Fri May 27, 2016 2:40 am
Forum: General
Topic: forums search function
Replies: 9
Views: 5031

Re: forums search function

Thanks for the information. We will take a look.
by Vicky@Raise3D
Fri May 27, 2016 2:14 am
Forum: Software
Topic: ideaMaker 2.2.0.167 Release Note 2016.5.26
Replies: 9
Views: 5004

Re: ideaMaker 2.2.0.167 Release Note 2016.5.26

Please make sure you are installing the latest ideaMaker from our website.
Please try download it again and save it in an empty folder.
Please make sure you have already closed all the windows of former ideaMaker before install the new one.
by Vicky@Raise3D
Fri May 27, 2016 1:56 am
Forum: General
Topic: Power consumption?
Replies: 4
Views: 5573

Re: Power consumption?

The power consume of your printer changes a lot due to heating bed temperature. You can estimate yourself. Without heating bed, single extruder's average power consumption is about 200W. Without heating bed, dual extruder's average power consumption is about 300W. The power consumption of heating be...
by Vicky@Raise3D
Fri May 27, 2016 1:37 am
Forum: Hardware
Topic: Need some help/advice unclogging throat tube
Replies: 22
Views: 9692

Re: Need some help/advice unclogging throat tube

In Step 1, "Install the nozzle manually" it's critical that the nozzle not be threaded all the way in - there should be a 1-2mm gap between the nozzle flange and the block. If the nozzle is screwed all the way in at this point then there's nowhere for it to go in Step 4, you'll just be ti...
by Vicky@Raise3D
Thu May 26, 2016 9:57 am
Forum: User's Gallery
Topic: Contess Zorana
Replies: 23
Views: 14337

Re: Contess Zorana

Shall we publish your good news on other platform, if you are in agreement?
by Vicky@Raise3D
Thu May 26, 2016 9:53 am
Forum: User's Gallery
Topic: Contess Zorana
Replies: 23
Views: 14337

Re: Contess Zorana

Congratulations! :lol:
by Vicky@Raise3D
Thu May 26, 2016 8:29 am
Forum: Software
Topic: Polymaker polysupport settings?
Replies: 17
Views: 8206

Re: Polymaker polysupport settings?

We don't have a better solution with ooze except some retraction settings at the moment. Maybe we need a better WipeWall design.
by Vicky@Raise3D
Thu May 26, 2016 8:26 am
Forum: Feature Requests, Ideas, Wishes
Topic: Default end of print bed position
Replies: 13
Views: 4770

Re: Default end of print bed position

Thanks for sharing the information with us.
by Vicky@Raise3D
Thu May 26, 2016 8:20 am
Forum: Software
Topic: printing with polymaker pc plus
Replies: 11
Views: 5009

Re: printing with polymaker pc plus

Thanks for your feedback. If you find any other bug, please let us know.
by Vicky@Raise3D
Thu May 26, 2016 8:10 am
Forum: Others
Topic: what members do we have from the uk
Replies: 19
Views: 12660

Re: what members do we have from the uk

rxkhan wrote:Hi,

Where did you guys purchase it from? was is from the main site as it appears europe has no stock for a while :cry:


Please contact sales@raise3d.com.
by Vicky@Raise3D
Thu May 26, 2016 7:24 am
Forum: Hardware
Topic: Need some help/advice unclogging throat tube
Replies: 22
Views: 9692

Re: Need some help/advice unclogging throat tube

We have tried some thread locker before which seemed not working well with the locking. Just had some benefits with seal. The steps we use are as follow. 1. Install the nozzle manually. 2. Install the throat tube manually. Keep turning the throat tube until it touch the nozzle. Make sure the sides o...
by Vicky@Raise3D
Thu May 26, 2016 5:49 am
Forum: Software
Topic: printing with polymaker pc plus
Replies: 11
Views: 5009

Re: printing with polymaker pc plus

Please help us test the brim again. We have already upload the fixed version on our website.

Please donot close the extruder fan which is for cooling the throat part. Install the bottom fan cover can avoid the curling problem. The throat part still need cooling air when heating.
by Vicky@Raise3D
Thu May 26, 2016 5:21 am
Forum: Software
Topic: Polymaker polysupport settings?
Replies: 17
Views: 8206

Re: Polymaker polysupport settings?

Oozing is not easy to control when nozzle switching even with the WipeWall. Did you try retraction setting? More retraction, less oozing.
by Vicky@Raise3D
Thu May 26, 2016 5:13 am
Forum: General
Topic: Large prints and Pause to change filiment
Replies: 5
Views: 2850

Re: Large prints and Pause to change filiment

Hi Mark, In our office, we usually change the filament without pause the print. Use the scissors to cut the current filament a flat edge. Wait until the flat tip loaded in to the extruder cover, insert the new to push it. When the new tip move over the feeding gear, it is successful. Not sure it is ...
by Vicky@Raise3D
Thu May 26, 2016 5:06 am
Forum: General
Topic: Filament Calibration Encyclopedia
Replies: 9
Views: 4896

Re: Filament Calibration Encyclopedia

You are welcome. Hope you enjoy the printer.

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