Search found 483 matches

by John@Raise3D
Thu Jul 28, 2016 10:00 am
Forum: General
Topic: Serial Error
Replies: 11
Views: 3192

Re: Serial Error

In your case, it should be a false alert since you can resume it by rebooting. Please make your firmware based on 1.1.1, which is the most stable firmware so far. Generally, a real 'serial error' means that there is problem with connection between electrical boards. Usually it is caused by loose cab...
by John@Raise3D
Thu Jul 28, 2016 7:43 am
Forum: Software
Topic: none reached support
Replies: 2
Views: 1393

Re: none reached support

What is the version of your ideaMaker?
Please share the gcode and stl file to support@raise3d.com
We will inspect it for you.
by John@Raise3D
Tue Jul 26, 2016 12:38 pm
Forum: Hardware
Topic: Broken fan duct
Replies: 5
Views: 2190

Re: Broken fan duct

by John@Raise3D
Sat Jul 16, 2016 12:52 am
Forum: General
Topic: What the heck is causing this and how do I fix it?
Replies: 37
Views: 8175

Re: What the heck is causing this and how do I fix it?

Yes, we have thread glue there. If you have a hot air gun, you can heat up the screw a little bit to loose it.
by John@Raise3D
Sat Jul 09, 2016 3:25 pm
Forum: Hardware
Topic: Build Glass Dimensions
Replies: 6
Views: 2383

Re: Build Glass Dimensions

332mm * 340mm
by John@Raise3D
Sat Jul 09, 2016 3:21 pm
Forum: Hardware
Topic: board error
Replies: 15
Views: 4044

Re: board error

Please send us an email at support@raise3d.com with your name, number and time to call. We will guide you through all the possible check points to fix this issue. Since it was ok before this, it should just be a loose connection somewhere.
by John@Raise3D
Sat Jul 09, 2016 3:16 pm
Forum: User's Gallery
Topic: Birdhouse
Replies: 11
Views: 3753

Re: Birdhouse

Very beautiful! Please share more pics when you find a place in the yard for it.
by John@Raise3D
Sat Jul 09, 2016 3:15 pm
Forum: Software
Topic: Cannot upgrade
Replies: 7
Views: 2568

Re: Cannot upgrade

Mac or windows?
Can you uninstall the previous version?
by John@Raise3D
Tue Jul 05, 2016 1:29 am
Forum: General
Topic: Transporting my printer
Replies: 5
Views: 2672

Re: Transporting my printer

Glad to hear that!
by John@Raise3D
Tue Jul 05, 2016 1:24 am
Forum: Hardware
Topic: N2 won't home
Replies: 5
Views: 1416

Re: N2 won't home

Here is the checklist for limit switches.
Based on your description, it is mostly the x limit switch, since it is trigger by screw and it may miss the trigger sometimes.
Limit Switch Checklist.pdf
(190.54 KiB) Downloaded 155 times
by John@Raise3D
Tue Jul 05, 2016 1:18 am
Forum: Hardware
Topic: Severe problems with Raise plus V2 hotend and 0.2mm layer height
Replies: 8
Views: 2315

Re: Severe problems with Raise plus V2 hotend and 0.2mm layer height

Before we make any changes to the settings, please check around and see if there is any thing abnormal. For example, the left extruder fan is not working or the filament enters in the extruder at a bad angle or the extruder cover is too tight or too loose. Then if everything seems ok, please try inc...
by John@Raise3D
Sun Jul 03, 2016 10:35 pm
Forum: Hardware
Topic: Filament "dust" appeared in print head by extruder gear and idler wheel
Replies: 15
Views: 4302

Re: Filament "dust" appeared in print head by extruder gear and idler wheel

Yeah, regardless of the fine dust in the extruder being normal, my extruder feeder motor clicks with nothing (filament) in the feeder when I try to load filament. This I believe is not normal. Trouble ticket opened. Please remove the extruder cover and take a close picture of the feeder gear. We ca...
by John@Raise3D
Sun Jul 03, 2016 10:31 pm
Forum: Hardware
Topic: Severe problems with Raise plus V2 hotend and 0.2mm layer height
Replies: 8
Views: 2315

Re: Severe problems with Raise plus V2 hotend and 0.2mm layer height

ufries wrote:Michael, I am using the latest Ideamaker and Simplify3D


Would you please share your settings?
According to your description, nozzle temperature and retraction settings are the first place we need to check.
by John@Raise3D
Sun Jul 03, 2016 10:27 pm
Forum: Others
Topic: HobbyKing Polycarbonate
Replies: 8
Views: 3999

Re: HobbyKing Polycarbonate

PC should stick very well with Buildtak. Please try printing on Buildtak directly. Settings is the same.
by John@Raise3D
Fri Jul 01, 2016 11:53 pm
Forum: Hardware
Topic: Both extruders can't load filament - dead in the water
Replies: 36
Views: 7525

Re: Both extruders can't load filament - dead in the water

Thanks for your feedback and we will make more videos on various subject.
by John@Raise3D
Fri Jul 01, 2016 11:48 pm
Forum: General
Topic: Shifting Forward and Backwards.
Replies: 53
Views: 14785

Re: Shifting Forward and Backwards.

Glad to hear that. We will release more guide and videos in the future.
by John@Raise3D
Fri Jul 01, 2016 11:46 pm
Forum: General
Topic: N1 Clogging
Replies: 6
Views: 2521

Re: N1 Clogging

Please share some picture of the hot end from front.
When it is grinding, can you push the filament in with your hand?
If you go back to stock red/yellow pla, would it have problem? or it only clogs with the new pla?
by John@Raise3D
Fri Jul 01, 2016 11:40 pm
Forum: Software
Topic: Pause is not working during print
Replies: 10
Views: 3563

Re: Pause is not working during print

When pausing, have you moved the extruder head for any reason?
If you do, then it will not go back to previous position to continue .
by John@Raise3D
Wed Jun 29, 2016 9:03 am
Forum: Hardware
Topic: Both extruders can't load filament - dead in the water
Replies: 36
Views: 7525

Re: Both extruders can't load filament - dead in the water

@lylewaters, Sorry to hear that you are having problems with our printer now. By the discussion so far, we can conclude that there is a small piece of filament stuck inside of the throat tube. The place it stuck in is the same height where the heat sink is. It is not hot enough there to melt the fil...
by John@Raise3D
Sun Jun 26, 2016 9:31 am
Forum: Hardware
Topic: New Extruder, Bad Jam
Replies: 64
Views: 12609

Re: New Extruder, Bad Jam

Please take some pictures of your hot end, front and back.
Remove the extruder cover and all other add-ons and take a close picture of the feeding gear. Check if the teeth gear is tight on the motor.
Let's check through the extruder thoroughly.

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