Search found 225 matches

by Michael.P@Raise3D
Tue Dec 19, 2017 5:26 pm
Forum: Printing Settings
Topic: Problems with metal (bronze) filled PLA
Replies: 3
Views: 1461

Re: Problems with metal (bronze) filled PLA

Hi HMBR, I would recommend downloading out newest firmware for the Motion controller board and Touch screen, you will find them here: https://www.raise3d.com/pages/download I can assure you that we would not knowingly sell a dysfunctional product, please drop us a support ticket with this informatio...
by Michael.P@Raise3D
Tue Dec 19, 2017 5:17 pm
Forum: General
Topic: has anyone here tried HydroFill support material with ABS?
Replies: 20
Views: 6010

Re: has anyone here tried HydroFill support material with ABS?

Hi Jab136,

I do not believe our team has had a chance to test this material, Im sure someone else in the community may have an answer though.
by Michael.P@Raise3D
Tue Dec 19, 2017 1:56 am
Forum: Printing Settings
Topic: Large Print: advice on nozzle size to use?
Replies: 2
Views: 1313

Re: Large Print: advice on nozzle size to use?

Hi Shane, Here is something to show the time difference: 20mm calibration cube: .4mm nozzle .15mm layer height (standard settings) 23 minutes .3mm layer height 15 minutes - .6mm nozzle .15mm layer height (standard settings) 20 minutes .3mm layer height 12 minutes - .8mm nozzle .15mm layer height (st...
by Michael.P@Raise3D
Mon Dec 18, 2017 10:22 pm
Forum: General
Topic: Surface quality on tall prints
Replies: 18
Views: 5702

Re: Surface quality on tall prints

For this issue, I would be inclined to believe that the printer is not at fault but the design its self is bound to have issues, @3dlabs, I would ask that if you are having something similar you post some pictures for us to reference.

Thank you,
by Michael.P@Raise3D
Mon Dec 18, 2017 10:14 pm
Forum: General
Topic: Resume function question
Replies: 3
Views: 1751

Re: Resume function question

Hi Kencfii, Like @firesped mentioned, the battery backup is only for the touch screen and will only function to help power down the touch screen. At home I have my machine on a 1000 watt unit and have not had any issues so far. For now just plug directly into the wall and get your self running. We l...
by Michael.P@Raise3D
Sat Dec 16, 2017 1:27 am
Forum: General
Topic: New N2 Plus Setup
Replies: 9
Views: 3356

Re: New N2 Plus Setup

Hi Jevans,

I apologize for not getting back to you sooner in the ticket, unfortunately this was not something I knew off the top of my head and would have to ask one of my colleges in the other office. The screw should be an M3x16.

Thank you,
by Michael.P@Raise3D
Fri Dec 15, 2017 5:51 pm
Forum: Software
Topic: Software Report Format
Replies: 76
Views: 125948

Re: Software Report Format

@DeX,

This may seem complicated on your end but it is much simpler on ours to track at the moment. Please bear with us on this until we have a more streamline way of collecting the information.
by Michael.P@Raise3D
Thu Dec 14, 2017 9:37 pm
Forum: Printing Settings
Topic: "round corners"?
Replies: 8
Views: 2193

Re: "round corners"?

PLA Defaults at 94% extrusion, after that you will need to adjust for your individual filament used.
by Michael.P@Raise3D
Thu Dec 14, 2017 9:36 pm
Forum: General
Topic: 163 days of print time on N2
Replies: 5
Views: 1835

Re: 163 days of print time on N2

Welcome to the 100 day club, it is good to have another member among our ranks!
by Michael.P@Raise3D
Thu Dec 14, 2017 7:43 pm
Forum: General
Topic: Couple of new owner questions comments
Replies: 2
Views: 933

Re: Couple of new owner questions comments

Hi Kencfii, Thank you for joining our community, we are glad to have you and look forward to answering your questions. X/Y Axis: The X and Y home position will be off the print bed as a precaution for the bed to not hit the nozzle and cause damage to the gantry. When checking the Z-Gap you may want ...
by Michael.P@Raise3D
Thu Dec 14, 2017 7:20 pm
Forum: General
Topic: will not turn off???
Replies: 1
Views: 973

Re: will not turn off???

The reason the touch screen is trying to reboot is because of the power loss function in conjunction with the battery voltage being too low at the moment. Keep the printer on for a day or so and allow for the battery indicator to fill up (located in the top right of the touch screen). This will reso...
by Michael.P@Raise3D
Thu Dec 14, 2017 7:14 pm
Forum: General
Topic: Air Prints
Replies: 21
Views: 4877

Re: Air Prints

The reason for the part failing after the raft is because the filament is being extruded at a high speed and when you exit the raft phase the next layers are slower allowing for heat to creep up the filament and premelt it in the barrel. Check your temp settings and make sure you are within spec on ...
by Michael.P@Raise3D
Thu Dec 14, 2017 7:04 pm
Forum: Hardware
Topic: I’ve bought thermal insulation sheets and kapton tape. Now what?
Replies: 13
Views: 3498

Re: I’ve bought thermal insulation sheets and kapton tape. Now what?

I do not believe there should be any sort of calibration that goes on after this. You should be able to just print as normal, you will notice the nozzle temp not fluctuate as much.
by Michael.P@Raise3D
Wed Dec 13, 2017 12:58 am
Forum: Hardware
Topic: glass bed can't be leveled because it's not flat :/
Replies: 13
Views: 4878

Re: glass bed can't be leveled because it's not flat :/

There are 2 main types of beds, the early version is a 9 point system and the current version is a 13 point system.
by Michael.P@Raise3D
Wed Dec 13, 2017 12:15 am
Forum: Printing Settings
Topic: Filament Initial Contact with BuildTak Concern
Replies: 8
Views: 1997

Re: Filament Initial Contact with BuildTak Concern

@Casale8,

The way to prevent a missed first line of filament is the Brim/Skirt option of the print. Just like Rogman said, a fill volume skirt will only take up a few inches of material so the waste is well below the 1/10th of a percent of the spool.
by Michael.P@Raise3D
Tue Dec 12, 2017 4:35 pm
Forum: Printing Settings
Topic: Filament Initial Contact with BuildTak Concern
Replies: 8
Views: 1997

Re: Filament Initial Contact with BuildTak Concern

The first thing I would recommend is "Picking the nose" of the nozzle before the print starts. This will reduce the chance of the filament curling up on the first extrusion. The filament not extruding right off the bat is because of the filament that drips out of the nozzle leaves a small ...
by Michael.P@Raise3D
Mon Dec 11, 2017 10:26 pm
Forum: Printing Settings
Topic: Hitting support layers / ZHOP settings
Replies: 17
Views: 6441

Re: Hitting support layers / ZHOP settings

Hi Shane, I would like to check if you have adjusted the Left and Right nozzle offset? After the Z-Hop adjustment did you change your preset profile being used? If you were using the "Fine" profile for the small parts and the "Speed" profile for the larger print then the settings...
by Michael.P@Raise3D
Mon Dec 11, 2017 7:04 pm
Forum: Hardware
Topic: offset y layer consistent & repeatable
Replies: 10
Views: 2468

Re: offset y layer consistent & repeatable

Hi Stewart, If it is on the same model every time you print but not on any other models then it might just be a software hiccup. Try reslicing the model, I tend to give the part an angle of 15* in x/y to change the pattern of the slice. In the past this helped remove the hiccup in the slice. @Tinker...
by Michael.P@Raise3D
Mon Dec 11, 2017 6:54 pm
Forum: Software
Topic: Incorrect "Model out of range" error, and bad image
Replies: 5
Views: 1786

Re: Incorrect "Model out of range" error, and bad image

Hi AJM,

I tried what you said and ideaMaker was not allowing me to slice the file, if you could provide us with some information on how you got around this it will help quite a bit.
Benchy outside area.jpg


Thanks,
by Michael.P@Raise3D
Mon Dec 11, 2017 6:47 pm
Forum: Printing Settings
Topic: problem with dense support settings (ABS/HIPS)
Replies: 2
Views: 969

Re: problem with dense support settings (ABS/HIPS)

Hi Jab136,

I will need to consult with Vicky but I believe we ran into this issue once before and found it to be a bug at the time. From what I have seen it was not affecting the Dense Layer but just the normal support. I will check with her and we will update you when we can.

Thank you,

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