Search found 225 matches

by Michael.P@Raise3D
Wed Jan 10, 2018 6:19 pm
Forum: General
Topic: Surface quality on tall prints
Replies: 18
Views: 5702

Re: Surface quality on tall prints

Hi basilfawlty, The problem of the part wobbling is not really a problem with the printer so much as the part/material limitations. In almost all printers you will encounter this if you take a thin hollow object and make it tall. Some wobble of the printer could cause the part to have a degraded qua...
by Michael.P@Raise3D
Tue Jan 09, 2018 6:02 pm
Forum: Software
Topic: Anyway to default to the right extruder?
Replies: 2
Views: 1024

Re: Anyway to default to the right extruder?

At the moment, the quick way to default to the right extruder is to upload the model, select "View" in the icon bar and select the model. This will give you the option of selecting the model as a left or right hotend model. Once this is done you will need to change the support and raft set...
by Michael.P@Raise3D
Thu Jan 04, 2018 6:05 pm
Forum: Software
Topic: request "change stl without deleting support"
Replies: 4
Views: 1841

Re: request "change stl without deleting support"

Hi Stephanscharf,

We currently do not have that feature in ideaMaker, so do not worry, you have not missed a setting. Thank you for submitting your request, we will make a note of it.
by Michael.P@Raise3D
Thu Jan 04, 2018 6:02 pm
Forum: Hardware
Topic: how to clean filament off of the feed gear
Replies: 5
Views: 1621

Re: how to clean filament off of the feed gear

I think that in this case it would be best to back the stepper motor out of the print head block and remove the excess filament by use of a small dental pick or other tool. Please see the attached picture for the 4 mounting screw locations for the top extruder motor (Marked in Cyan).
by Michael.P@Raise3D
Thu Jan 04, 2018 5:57 pm
Forum: User's Gallery
Topic: Ambulance
Replies: 4
Views: 1929

Re: Ambulance

Really well done, any chance you saved some of your post processing pictures to show step-by-step?
by Michael.P@Raise3D
Wed Jan 03, 2018 8:05 pm
Forum: Hardware
Topic: nozzle will not heat above 250C
Replies: 2
Views: 725

Re: nozzle will not heat above 250C

Thank you for getting in contact with us, please keep tabs on your email for our updates.
by Michael.P@Raise3D
Wed Jan 03, 2018 7:54 pm
Forum: Hardware
Topic: no networking all of a sudden
Replies: 24
Views: 5901

Re: no networking all of a sudden

Our apologies for the delay in communication, we are working on our back log coming off the vacation time. Please keep a look out in your email and tickets for our next steps.

Thank you.
by Michael.P@Raise3D
Wed Jan 03, 2018 7:51 pm
Forum: Hardware
Topic: Touch screen freezing
Replies: 17
Views: 3794

Re: Touch screen freezing

Hi Noddle, could you toss me an email at michael.p@raise3d.com so we can see what happened.
by Michael.P@Raise3D
Wed Jan 03, 2018 7:44 pm
Forum: General
Topic: Issue with a sphere
Replies: 4
Views: 1538

Re: Issue with a sphere

Hi Stefan,

It looks like the part may need supports to be completed. will you be attempting this with dual extrusion or is it single extrusion with two parts? Roughly how large is the part you are printing?
by Michael.P@Raise3D
Fri Dec 29, 2017 11:02 pm
Forum: Hardware
Topic: Unstable extruder temperature reading
Replies: 13
Views: 3177

Re: Unstable extruder temperature reading

Hi Anubis, if you would like to send us a support ticket so we can generate a ticket and run through the options im sure we can come up with something to help you. If you already have a ticket let us know the number and we can reopen it and look into the problem at hand. It is normal for the temp to...
by Michael.P@Raise3D
Thu Dec 28, 2017 9:33 pm
Forum: Software
Topic: MID PRINT FILAMENT LOADING
Replies: 5
Views: 2604

Re: MID PRINT FILAMENT LOADING

As you have found, the current version of the touchscreen firmware does allow for the use of the unload function in the paused state, it has for a while now. As to the thought on the Filament run out sensor, we have been able to move forward on the pre-order process for the unit and will be releasin...
by Michael.P@Raise3D
Thu Dec 28, 2017 9:31 pm
Forum: Software
Topic: Request (screen lock)
Replies: 4
Views: 1495

Re: Request (screen lock)

Hi Raess, You will find the screen lock under the following directory on the touch screen. Begin by going to the cog in the top right of the touch screen. Settings>More settings> Privacy and Security Once you enable this function it will ask you to input a password to use for the unlocking procedure...
by Michael.P@Raise3D
Thu Dec 28, 2017 9:20 pm
Forum: Hardware
Topic: Printer Filament Monitor
Replies: 76
Views: 21716

Re: Printer Filament Monitor

We are happy to announce that we are in the home stretch! The Filament run out sensor has been released on the store page for pre order due to ship in March. We will be able to disclose more information on the system soon as we get closer to the release date. At the moment all our information we can...
by Michael.P@Raise3D
Thu Dec 28, 2017 6:50 pm
Forum: User's Gallery
Topic: Dual Color Tree Frog
Replies: 3
Views: 1957

Re: Dual Color Tree Frog

Nicely done.
by Michael.P@Raise3D
Thu Dec 28, 2017 5:57 pm
Forum: General
Topic: ABS Printing
Replies: 23
Views: 6265

Re: ABS Printing

Personally, I have not had any issue with bed level using the PEI sheet, you do not have to get everything super tight in tolerance. Plus I still use raft for almost everything.. That could be a factor.
by Michael.P@Raise3D
Wed Dec 27, 2017 10:00 pm
Forum: Software
Topic: oblique lines
Replies: 6
Views: 1812

Re: oblique lines

Hi ecocode,

This looks like a bit of over extrusion, check your presets and make sure you are on the correct profile for your filament.
by Michael.P@Raise3D
Wed Dec 27, 2017 9:04 pm
Forum: Hardware
Topic: Serial error: no such device or address
Replies: 9
Views: 4604

Re: Serial error: no such device or address

Hi Jeffrey_516,

Please check your ticket, an answer is waiting for you.
by Michael.P@Raise3D
Wed Dec 27, 2017 8:57 pm
Forum: Hardware
Topic: Cannot Turn on Printer after shut down
Replies: 4
Views: 1236

Re: Cannot Turn on Printer after shut down

Hi Jeffrey_516,

Thank you for getting in touch with us through the ticket system, please check the update for our Tech's findings and solution.
by Michael.P@Raise3D
Wed Dec 27, 2017 7:29 pm
Forum: General
Topic: ABS Printing
Replies: 23
Views: 6265

Re: ABS Printing

I got some PEI off of Amazon and the transfer tape. Sanded the top surface of the PEI with about a 500 grit sheet, works like a charm. I do have a second glass plate for the probable drop of a plate in my future and for using other materials with Glue. The PEI I got is 12x12 so if I try to flip to g...
by Michael.P@Raise3D
Wed Dec 27, 2017 6:40 pm
Forum: Software
Topic: Something missing after slicing!
Replies: 5
Views: 1269

Re: Something missing after slicing!

I can understand that feeling! We get it every once-in-a-while.

Go to advanced search