Official Raise3D Community

Hi basilfawlty, The problem of the part wobbling is not really a problem with the printer so much as the part/material limitations. In almost all printers you will encounter this if you take a thin hollow object and make it tall. Some wobble of the printer could cause the part to have a degraded qua...

At the moment, the quick way to default to the right extruder is to upload the model, select "View" in the icon bar and select the model. This will give you the option of selecting the model as a left or right hotend model. Once this is done you will need to change the support and raft set...

Hi Stephanscharf,

We currently do not have that feature in ideaMaker, so do not worry, you have not missed a setting. Thank you for submitting your request, we will make a note of it.

I think that in this case it would be best to back the stepper motor out of the print head block and remove the excess filament by use of a small dental pick or other tool. Please see the attached picture for the 4 mounting screw locations for the top extruder motor (Marked in Cyan).

Really well done, any chance you saved some of your post processing pictures to show step-by-step?

Thank you for getting in contact with us, please keep tabs on your email for our updates.

Our apologies for the delay in communication, we are working on our back log coming off the vacation time. Please keep a look out in your email and tickets for our next steps.

Thank you.

Hi Noddle, could you toss me an email at michael.p@raise3d.com so we can see what happened.

Hi Stefan,

It looks like the part may need supports to be completed. will you be attempting this with dual extrusion or is it single extrusion with two parts? Roughly how large is the part you are printing?

Hi Anubis, if you would like to send us a support ticket so we can generate a ticket and run through the options im sure we can come up with something to help you. If you already have a ticket let us know the number and we can reopen it and look into the problem at hand. It is normal for the temp to...

As you have found, the current version of the touchscreen firmware does allow for the use of the unload function in the paused state, it has for a while now. As to the thought on the Filament run out sensor, we have been able to move forward on the pre-order process for the unit and will be releasin...

Hi Raess, You will find the screen lock under the following directory on the touch screen. Begin by going to the cog in the top right of the touch screen. Settings>More settings> Privacy and Security Once you enable this function it will ask you to input a password to use for the unlocking procedure...

We are happy to announce that we are in the home stretch! The Filament run out sensor has been released on the store page for pre order due to ship in March. We will be able to disclose more information on the system soon as we get closer to the release date. At the moment all our information we can...

Nicely done.

Personally, I have not had any issue with bed level using the PEI sheet, you do not have to get everything super tight in tolerance. Plus I still use raft for almost everything.. That could be a factor.

Hi ecocode,

This looks like a bit of over extrusion, check your presets and make sure you are on the correct profile for your filament.

Hi Jeffrey_516,

Please check your ticket, an answer is waiting for you.

Hi Jeffrey_516,

Thank you for getting in touch with us through the ticket system, please check the update for our Tech's findings and solution.

I got some PEI off of Amazon and the transfer tape. Sanded the top surface of the PEI with about a 500 grit sheet, works like a charm. I do have a second glass plate for the probable drop of a plate in my future and for using other materials with Glue. The PEI I got is 12x12 so if I try to flip to g...

I can understand that feeling! We get it every once-in-a-while.