Search found 225 matches

by Michael.P@Raise3D
Sat Dec 09, 2017 12:00 am
Forum: User's Gallery
Topic: Life Size Apocalypse Bust
Replies: 48
Views: 18185

Re: Life Size Apocalypse Bust

That is some great work, do you intend to post process and paint it?
by Michael.P@Raise3D
Fri Dec 08, 2017 7:41 pm
Forum: General
Topic: access files on local drive
Replies: 6
Views: 2073

Re: access files on local drive

After a period of time, each user is able to post without being moderated. This is to prevent the new accounts that get created from posting spam and viruses without our knowledge. Once you get some more time under your belt the system will automatically approve your posts. Once again, we apologize ...
by Michael.P@Raise3D
Fri Dec 08, 2017 7:35 pm
Forum: General
Topic: Forum moderation
Replies: 2
Views: 1045

Re: Forum moderation

Hi Behold, We apologize for the delay in approving the posts, there are a number of spam posts that come in every hour or so we have to filter out. If we simply allowed all posts to go through and mod them after the fact a user may open a link and get a virus. We do not want any of our users to have...
by Michael.P@Raise3D
Fri Dec 08, 2017 7:28 pm
Forum: General
Topic: New N2 Plus Setup
Replies: 9
Views: 3989

Re: New N2 Plus Setup

Hi Jevans, Thank you for reaching out and checking on this information. For adjusting the nozzle heights you will want to adjust them manually, use this video as a reference: https://www.youtube.com/watch?v=7Bv5rPmiO0Q&index=7&list=PLpmmiaOVQ9kA0LS0VnBygrqrfX4n7aLru Normally we adjust the no...
by Michael.P@Raise3D
Thu Dec 07, 2017 11:49 pm
Forum: Hardware
Topic: Suddenly black Screen
Replies: 28
Views: 8469

Re: Suddenly black Screen

Well, we will not loose sight of which one to tackle for you! We just need to keep the tickets updated with current information, some of the people in the ticket system do not check the forums so if you update here they do not know what has happened.
by Michael.P@Raise3D
Thu Dec 07, 2017 11:47 pm
Forum: General
Topic: resuming failed print
Replies: 9
Views: 2359

Re: resuming failed print

Hi Behold, When you went to change the filament, did you happen to be near the printer or was it a command you put into the G-code? When I change filament, most of the time I just cut the line and feed in the new material while the print is running. If this is not something you feel comfortable doin...
by Michael.P@Raise3D
Thu Dec 07, 2017 7:06 pm
Forum: Printing Settings
Topic: Raise3 ABS Permium does not stick to build plate
Replies: 2
Views: 1189

Re: Raise3 ABS Permium does not stick to build plate

Hi Tinkerer, For the Raise ABS I normally run on the Glass with Purple Glue sticks. My settings are: Nozzle: 245c Bed: 110c Z-Gap at .2 (the shim I have on hand) I preheat the printer with the build plate for about 15 minutes before a print job. Did you happen to just modify the PLA profile for temp...
by Michael.P@Raise3D
Thu Dec 07, 2017 6:54 pm
Forum: General
Topic: access files on local drive
Replies: 6
Views: 2073

Re: access files on local drive

Hi Behold,

Currently we do not have an option to move a file from the local storage on the printer. The best option is to save the file on your computer as well as sending it to the printer via network.
by Michael.P@Raise3D
Thu Dec 07, 2017 6:20 pm
Forum: Hardware
Topic: Suddenly black Screen
Replies: 28
Views: 8469

Re: Suddenly black Screen

Hi Tinkerer,

That is quite odd that the touchscreen just went out, has this happened before? As far as i'm aware, the serial log should not get wiped on restart. Please keep us posted and let us know if it happens again.
by Michael.P@Raise3D
Wed Dec 06, 2017 5:36 pm
Forum: Hardware
Topic: N2 plus completely died
Replies: 9
Views: 4162

Re: N2 plus completely died

Hi chengl03,

We will need you to create a ticket and we will run through the possibilities, like Tinkerer said we will first be checking the fuses and from there we will need to run some tests.

Thanks,
by Michael.P@Raise3D
Wed Dec 06, 2017 5:24 pm
Forum: Software
Topic: ideaMaker:printer dimensions differ?!
Replies: 4
Views: 1531

Re: ideaMaker:printer dimensions differ?!

Hi tinkerer,

The build area for the N2 should be 305x305x305mm
Printer settings N2.jpg


Please let us know if this is not the case for your ideaMaker setup.
by Michael.P@Raise3D
Tue Dec 05, 2017 1:55 am
Forum: Printing Settings
Topic: Bad Layers again
Replies: 28
Views: 6213

Re: Bad Layers again

Hi tinkerer,

Take a look and make sure the Z-Axis screws are not tightened down. This would be my first thought. Secondly this seems like a mechanical issue being that it happens across multiple prints. Send us a ticket so we can better assist you further.
Z-Gantry screws.jpg
by Michael.P@Raise3D
Tue Dec 05, 2017 1:37 am
Forum: General
Topic: Just starting, bed leveling question
Replies: 2
Views: 1420

Re: Just starting, bed leveling question

Hi Jigsawman,

We are glad that you were able to send us in a ticket and I see we also had a call from you today, please let me know if you still need some assistance.
by Michael.P@Raise3D
Fri Dec 01, 2017 7:09 pm
Forum: Hardware
Topic: Glass bed size
Replies: 1
Views: 987

Re: Glass bed size

Hi Kencfii,

Our Glass plate size is roughly 13in x13 3/8in.

This is to account for the nozzles being 1 inch apart and the extra space in the back of the build area that is not printable space.
by Michael.P@Raise3D
Thu Nov 30, 2017 12:56 am
Forum: Printing Settings
Topic: L Nozzle Default Flow Rate 94
Replies: 13
Views: 4169

Re: L Nozzle Default Flow Rate 94

Everyone makes mistakes, we are all here to support each other.
by Michael.P@Raise3D
Wed Nov 29, 2017 6:34 pm
Forum: General
Topic: First Post, Looking for WebCam suggestion
Replies: 13
Views: 4435

Re: First Post, Looking for WebCam suggestion

@EldRick, We can see how some people may get frustrated with an item like this not being completed yet, I can assure you we are still working on the camera system. Sometimes other projects have to brought up to the top of the queue and that can delay other non-critical parts. Hopefully we will be ab...
by Michael.P@Raise3D
Wed Nov 29, 2017 6:28 pm
Forum: Hardware
Topic: not sure what happened here
Replies: 9
Views: 2219

Re: not sure what happened here

Then like I said, before you home XY, you must move that locking collar as far forward as possible. Then after you homed and the axis is still locked at the home position, you can move that collar on the shaft to serve as the mechanical stop, and to do that just gently slide it to be against the bl...
by Michael.P@Raise3D
Wed Nov 29, 2017 6:09 pm
Forum: Software
Topic: Simplify3D vs IdeaMaker3 - your opinion?
Replies: 7
Views: 2631

Re: Simplify3D vs IdeaMaker3 - your opinion?

I believe that our community will be able to answer this best request best, I am not exactly a neutral voice in this matter. What I will say is that of all the slicers I have used on my other machines in the past I find that I can do a lot more with ideaMaker than I can with any other system (not in...
by Michael.P@Raise3D
Wed Nov 29, 2017 6:02 pm
Forum: Printing Settings
Topic: L Nozzle Default Flow Rate 94
Replies: 13
Views: 4169

Re: L Nozzle Default Flow Rate 94

Hi Casale8, The Flow rate should change when you change the material type on the printer. Please check your settings in ideaMaker under the "Printer" tab, then "Filament settings" and see the material of choice's flow rate. PLA will be preset to 94% and if you tab over to ABS it ...
by Michael.P@Raise3D
Wed Nov 22, 2017 7:08 pm
Forum: Feature Requests, Ideas, Wishes
Topic: FEATURE REQUEST Disable Touch or Disable USB
Replies: 8
Views: 3711

Re: FEATURE REQUEST Disable Touch or Disable USB

Dont worry Casale8, it happens to the best of us!

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