Search found 6962 matches

by Vicky@Raise3D
Tue Aug 04, 2020 11:52 pm
Forum: E2
Topic: Power saving not working
Replies: 7
Views: 114

Re: Power saving not working

Would you like to advise which printer you are printing with and which fan youa referring to?
Do you know the rear exahust fan?
by Vicky@Raise3D
Tue Aug 04, 2020 11:51 pm
Forum: N Series
Topic: N1 layer shift in x or y
Replies: 16
Views: 696

Re: N1 layer shift in x or y

Please try to disable the motors and move the printhead by hand to see if you can feel any binding or resistance.
by Vicky@Raise3D
Tue Aug 04, 2020 11:49 pm
Forum: E2
Topic: Get proper harden/steel nozzle for the E2
Replies: 14
Views: 172

Re: Get proper harden/steel nozzle for the E2

The V3 hardened nozzles are plated brass. According to our experience, they should be more resistant to abrasive filaments. But they will eventually start to wear over time when using abrasive filaments.
by Vicky@Raise3D
Tue Aug 04, 2020 11:47 pm
Forum: N Series
Topic: Under Extrusion on N2 Plus FW 1.4.1
Replies: 4
Views: 113

Re: Under Extrusion on N2 Plus FW 1.4.1

Would you like to try whether rollback to older version the issue is still there or not?
by Vicky@Raise3D
Tue Aug 04, 2020 11:04 pm
Forum: RaiseCloud
Topic: I cant access Raisecloud on my Pro2 printer via Raisetouch
Replies: 1
Views: 90

Re: I cant access Raisecloud on my Pro2 printer via Raisetouch

Would you like to help confirm whether the RaiseTouch firmware you are currently using on your printer was downloaded from here: https://cloud.raise3d.com/raise3d-download.html?
If not, please download the firwmare from the link above and load it onto your printer and try again.
by Vicky@Raise3D
Tue Aug 04, 2020 11:02 pm
Forum: RaiseCloud
Topic: Feature Request: Cloud Based Customer Pricing
Replies: 4
Views: 160

Re: Feature Request: Cloud Based Customer Pricing

Thanks for your suggestions! We have added your request into developing list.
by Vicky@Raise3D
Tue Aug 04, 2020 11:02 pm
Forum: Software
Topic: Ideamaker 3.6.1.4415 RaiseCloud upload problem.
Replies: 1
Views: 52

Re: Ideamaker 3.6.1.4415 RaiseCloud upload problem.

Sorry for the issue.
Would you like to advise the steps of how to recreate the issue. We will try to run tests following your instructions.
by Vicky@Raise3D
Tue Aug 04, 2020 11:00 pm
Forum: RaiseCloud
Topic: RaiseCloud not Sending Print File to E2
Replies: 3
Views: 216

Re: RaiseCloud not Sending Print File to E2

The printer will need to download the file first before printing. If the size of the file is large or the network speed is not fast, the download time will be long. During downloading, it will show Receiving Job. If you can advise the steps you are operating and share your log files with us, it will...
by Vicky@Raise3D
Tue Aug 04, 2020 6:47 pm
Forum: Software
Topic: IdeaMaker: Russian translation
Replies: 4
Views: 187

Re: IdeaMaker: Russian translation

Sorry for late reply, just got the confirmation from EU team that we are setting up a team in Europe to improve all translations. This team will work closely with our main sales partners in each country. In the case of Russia, it is cvetmir3d.
by Vicky@Raise3D
Mon Aug 03, 2020 11:18 pm
Forum: Software
Topic: Wipe Object
Replies: 4
Views: 113

Re: Wipe Object

Based on our experience, Wipe Object is normally used on multiple loading but single extruding extruders, but not dual extrusion extruders like ours. The unused nozzle on dual extrusion extruders wil ooze when the other nozzle is printing. Wipe Object may not help a lot.
by Vicky@Raise3D
Mon Aug 03, 2020 11:15 pm
Forum: Software
Topic: [3.6.1] Speed not changing after "Duplicate"
Replies: 5
Views: 162

Re: [3.6.1] Speed not changing after "Duplicate"

Would you like to share your .idea, .gcode and .date files with us?
by Vicky@Raise3D
Mon Aug 03, 2020 11:14 pm
Forum: Feature Requests, Ideas, Wishes
Topic: IdeaMaker feature requests
Replies: 88
Views: 20272

Re: IdeaMaker feature requests

We have added searching feature in ideaMaker onto developing list.
by Vicky@Raise3D
Mon Aug 03, 2020 11:14 pm
Forum: Software
Topic: IdeaMaker template icons and ordering
Replies: 3
Views: 654

Re: IdeaMaker template icons and ordering

We have added searching feature in ideaMaker onto developing list.
by Vicky@Raise3D
Mon Aug 03, 2020 9:34 pm
Forum: General
Topic: Dual Extrusion
Replies: 1
Views: 52

Re: Dual Extrusion

It sounds like an offset calibration issue. Please follow the steps in the attached link and see whether the result can be better or not.
https://support.raise3d.com/Pro2-Series ... -1332.html
by Vicky@Raise3D
Fri Jul 31, 2020 1:37 am
Forum: E2
Topic: Update confusion
Replies: 8
Views: 210

Re: Update confusion

When it gets to the step to click "OK" to restart the machine to power off the machine with the swich and power it back on to give printer a power cycle.
by Vicky@Raise3D
Fri Jul 31, 2020 1:36 am
Forum: General
Topic: bubble of build surface (Pro 2 )
Replies: 4
Views: 172

Re: bubble of build surface (Pro 2 )

Would you like to open a support ticket to reach to our technicians at http://help.raise3d.com?
We may need more information of you to see how to process an RMA for you.
by Vicky@Raise3D
Fri Jul 31, 2020 1:33 am
Forum: E2
Topic: E2 Hepa Filter Fan
Replies: 16
Views: 204

Re: E2 Hepa Filter Fan

Would you like to help check what version of firmware is currently running on the machine?
by Vicky@Raise3D
Fri Jul 31, 2020 1:33 am
Forum: E2
Topic: E2: Echo on Y Axis
Replies: 13
Views: 241

Re: E2: Echo on Y Axis

The Y-axis will be a little heavier than the small printhead on the X-axis so there will enevidably be more ghosting on the Y-axis. If you are using a 3rd party material you will need to tune the pressure advance value in the start Gcode as it is currently set for our materials. For more information...
by Vicky@Raise3D
Thu Jul 30, 2020 11:49 pm
Forum: Software
Topic: [3.6.1] Speed not changing after "Duplicate"
Replies: 5
Views: 162

Re: [3.6.1] Speed not changing after "Duplicate"

There are some other settings not called as speed but will affect printing speed: When printing time is shorter than Minimal Layer Time for one layer, it will slow down printing speed to make sure the filament has enough time to cool down before next layer. https://support.raise3d.com/ideaMaker/5-1-...

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