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by Vicky@Raise3D
Sat Jul 25, 2020 1:08 am
Forum: E2
Topic: E2 z offset adjustments post calibration
Replies: 4
Views: 78

Re: E2 z offset adjustments post calibration

It is the way we found best to ensure duplicate and mirror mode work so far. The ideal situation is to have the hotend's at exactly the same Z-offset as each other. Or withing 0.05mm with each other. It will ensure that all modes of printing can work well on the machine.
by Vicky@Raise3D
Sat Jul 25, 2020 1:07 am
Forum: General
Topic: ASA stuck on buildtak
Replies: 3
Views: 184

Re: ASA stuck on buildtak

If you need to print without a raft directly on the buildtak we would suggest replacing the sheet with a new one to ensrue that the first layer goes down perfectly. Lowering the nozzle and bed temp a little bit can help the print not stick as well but that can cause issues with layer adheasion.
by Vicky@Raise3D
Sat Jul 25, 2020 1:05 am
Forum: E2
Topic: E2 hot-end material
Replies: 2
Views: 74

Re: E2 hot-end material

The PTFE part of the hotend is located past the heatbreak inside of the throat tube. This part of the hotend shouldn't get warm as all of the heat is dissipated into the heatsink. We have found this to help mitigate things like heat creap as it ensures that it keeps the throat tube cool and helps me...
by Vicky@Raise3D
Sat Jul 25, 2020 1:05 am
Forum: Pro2 Series
Topic: How to disable an extruder for using only one
Replies: 21
Views: 3862

Re: How to disable an extruder for using only one

It is a still safety feature to ensure that the nozzle's are able to shift up and down when the print starts.
by Vicky@Raise3D
Fri Jul 24, 2020 6:51 pm
Forum: Feature Requests, Ideas, Wishes
Topic: Idea: Auto-detect print failures
Replies: 2
Views: 83

Re: Idea: Auto-detect print failures

Thanks for your suggestions!
We have forwarded your suggestions over to developing team to discuss how to achieve.
by Vicky@Raise3D
Fri Jul 24, 2020 6:45 pm
Forum: Software
Topic: Feature request: push message from app when print is done
Replies: 1
Views: 103

Re: Feature request: push message from app when print is done

Thanks for your support. Your request has been added into our developing list.
You may see it released with future versions soon.
by Vicky@Raise3D
Fri Jul 24, 2020 5:39 pm
Forum: Pro2 Series
Topic: Z Steps Per Unit = 8000 not 800?
Replies: 3
Views: 127

Re: Z Steps Per Unit = 8000 not 800?

There does have some bug here in Step Per Unit.
We recommend to start from 1280 if you want to tune Step Per Unit.
by Vicky@Raise3D
Fri Jul 24, 2020 1:51 am
Forum: Printing Settings
Topic: Support structure with z-hop
Replies: 17
Views: 444

Re: Support structure with z-hop

Infill extrusion lines are pretty close to each other, retractions and Z hops are not that necessary. Otherwise, there are too many times.
Normally only whne moving across already printed infill lines, ideaMaker will add retraction and Z hop.
by Vicky@Raise3D
Fri Jul 24, 2020 1:42 am
Forum: Software
Topic: Overhang settings not working
Replies: 7
Views: 170

Re: Overhang settings not working

Overhang doesn't have its own specific color in Preview. You can check under Speed Preview mode.
by Vicky@Raise3D
Thu Jul 23, 2020 11:23 pm
Forum: Software
Topic: Interface issue
Replies: 5
Views: 134

Re: Interface issue

Thanks for the update. It was advised by another user who were having similar issue as you.
by Vicky@Raise3D
Thu Jul 23, 2020 11:22 pm
Forum: Software
Topic: [BUG][IM-3.6.1] Ideamaker appImage crashes on Ubuntu
Replies: 4
Views: 145

Re: [BUG][IM-3.6.1] Ideamaker appImage crashes on Ubuntu

Sorry, I miss a "-" there. It should be "--no-sandbox".
We did a fresh install with Ubuntu 20.04 with no command, it didnt have issue.
by Vicky@Raise3D
Thu Jul 23, 2020 1:17 am
Forum: General
Topic: My N1 is stopping mid-print - again
Replies: 9
Views: 396

Re: My N1 is stopping mid-print - again

According to our experience, normally this issue is either related to touchscreen itself or firmware. But since your printer doesn't get fixed or either able to load firmware. We think the issue is highly related to the touchscreen itself. Please contact your supplier to see how you can replace the ...
by Vicky@Raise3D
Thu Jul 23, 2020 1:11 am
Forum: E2
Topic: E2 z offset adjustments post calibration
Replies: 4
Views: 78

Re: E2 z offset adjustments post calibration

The idea behind this behavior is ensuring that the right nozzle is still within the printing range of the left for modes like duplicate and mirror mode when the machine is only using one Z-offset value.
by Vicky@Raise3D
Thu Jul 23, 2020 1:10 am
Forum: General
Topic: ASA stuck on buildtak
Replies: 3
Views: 184

Re: ASA stuck on buildtak

First layer flowrate as well as a larger nozzle size can lead to parts sticking too much the BuildTak surface. The Z-offset may need to be adjusted slight further away from the bed for to compensate for these two variables.
by Vicky@Raise3D
Thu Jul 23, 2020 1:10 am
Forum: E2
Topic: E2 Motion controller firmware says install failed
Replies: 18
Views: 226

Re: E2 Motion controller firmware says install failed

Thanks for sharing your log file. It does show error on boot up.
Did you remember how you were restarting the printer when updating?
by Vicky@Raise3D
Thu Jul 23, 2020 12:43 am
Forum: Software
Topic: Z Hop behaviour, possible bug?
Replies: 13
Views: 2391

Re: Z Hop behaviour, possible bug?

We can't 100% confirm what the main reason causing the issue, we will need the actual file to confirm the moving path and see the actual issue to confirm what is causing the issue.
In most cases, the issue can be solved by Z hop perform only at top and bottommost surfaces option.
by Vicky@Raise3D
Thu Jul 23, 2020 12:26 am
Forum: Feature Requests, Ideas, Wishes
Topic: IdeaMaker feature requests
Replies: 80
Views: 19308

Re: IdeaMaker feature requests

What other settings you feel will be useful?

on layer (part of model exactly) over supports (normal and dense)
Different from the current Overhang settings?

on layer over raft
Fan speed for first layer? Not in Fan Speed List?

on supports
Fan Speed during printing support?
by Vicky@Raise3D
Thu Jul 23, 2020 12:19 am
Forum: Software
Topic: Help needed strange shrot linew on corners
Replies: 3
Views: 80

Re: Help needed strange shrot linew on corners

Would you like to advise more details of the actual issue you are seeing?
Travel path in Gcode Preview in ideaMaker only shows the travel of the most top layer. If you want to check other layers under the top layer, you need check other layers in Preview.
by Vicky@Raise3D
Thu Jul 23, 2020 12:09 am
Forum: Software
Topic: ideaMaker 3.6.1 Release Notes
Replies: 9
Views: 735

Re: ideaMaker 3.6.1 Release Notes

Both files have M2000 codes inside. Pause should work with no issue.
by Vicky@Raise3D
Thu Jul 23, 2020 12:08 am
Forum: Printing Settings
Topic: Support structure with z-hop
Replies: 17
Views: 444

Re: Support structure with z-hop

1. The reason why it is not continuous is probably related to the position of the infill lines in right botto corner where is also the vertex. You can try inrease or drop the density by about 2% so that the infill lines will not at the same location of the vertex and see whether the issue is till th...

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