Search found 6872 matches

by Vicky@Raise3D
Wed Jul 29, 2020 12:59 am
Forum: Printing Settings
Topic: Support structure with z-hop
Replies: 17
Views: 444

Re: Support structure with z-hop

Z hop will help drop the build plate when moving accross the already printed structures.
by Vicky@Raise3D
Wed Jul 29, 2020 12:19 am
Forum: Software
Topic: Ideamaker switch language
Replies: 3
Views: 52

Re: Ideamaker switch language

You can change language under Edit -> Preferences.
https://support.raise3d.com/ideaMaker/4 ... 5-813.html
by Vicky@Raise3D
Tue Jul 28, 2020 6:03 pm
Forum: Printing Settings
Topic: What is the cause of these surface artifacts?
Replies: 10
Views: 348

Re: What is the cause of these surface artifacts?

If its occurring on both extruders then it's most likely settings related. Retraction settings can help make the start and stop points smaller.
by Vicky@Raise3D
Tue Jul 28, 2020 1:39 am
Forum: E2
Topic: E2: Echo on Y Axis
Replies: 13
Views: 162

Re: E2: Echo on Y Axis

You mean the =side wall ghosting or the corners being rounded?
Would you like to share your printing settings with us? We can help check whether there's any room to improve or not.
by Vicky@Raise3D
Tue Jul 28, 2020 1:37 am
Forum: E2
Topic: Printing PETG without stringing?
Replies: 1
Views: 37

Re: Printing PETG without stringing?

Would you like to share some images of youe model you are trying to print?
Can you help double confirm wether the extruder tension has been set properly or not?
by Vicky@Raise3D
Tue Jul 28, 2020 1:36 am
Forum: E2
Topic: Filament PTFE tube on E2
Replies: 4
Views: 93

Re: Filament PTFE tube on E2

You can double confirm with your supplier whether they can provide other size spares for you or you will need to buy a whole assembling including this part.
However, as long as the tubes that came with the machine are not causing any printing issues you should be fine.
by Vicky@Raise3D
Tue Jul 28, 2020 1:33 am
Forum: E2
Topic: E2 Motion controller firmware says install failed
Replies: 18
Views: 226

Re: E2 Motion controller firmware says install failed

It can only be done locally.
Yes, there is still an error. Please creat a support ticket and attach the communications here to the ticket for further assistance from our technicians. They may need to dig deeper to figure out what's going on for your printer.
by Vicky@Raise3D
Tue Jul 28, 2020 1:32 am
Forum: Pro2 Series
Topic: How to disable an extruder for using only one
Replies: 21
Views: 3862

Re: How to disable an extruder for using only one

You will at least have a temperature sensor for right side connected to extruder board to let the board know the right side is under normal temperature range.
by Vicky@Raise3D
Tue Jul 28, 2020 12:58 am
Forum: Software
Topic: IdeaMaker: very inefficient infill
Replies: 5
Views: 182

Re: IdeaMaker: very inefficient infill

We are trying to improve the taveling path now. The difference of printing time should be mainly caused by Acceleration and Jerk values. The default estimate printing time of Acceleration and Jerk values should be different from the default values in printer. If they are the same, the amount of fila...
by Vicky@Raise3D
Tue Jul 28, 2020 12:55 am
Forum: Software
Topic: Remember folder when saving camera-picture
Replies: 1
Views: 67

Re: Remember folder when saving camera-picture

Thanks for your suggestion! We will add it into developing list.
by Vicky@Raise3D
Tue Jul 28, 2020 12:28 am
Forum: Printing Settings
Topic: Support structure with z-hop
Replies: 17
Views: 444

Re: Support structure with z-hop

Zhop perform only across support only generates Z hop when moving across the already printed support extrusion lines. Which can avoid generating unnecessary Z hops and hitting supports.
If the movements is not across the lines, then Z hop is not needed.
by Vicky@Raise3D
Tue Jul 28, 2020 12:13 am
Forum: Software
Topic: Types of support
Replies: 4
Views: 122

Re: Types of support

Pillar Type is same as the support generated by Manual Support that each pillar can be added or removed.
Normal Type can't be edited by each individual piece.
by Vicky@Raise3D
Tue Jul 28, 2020 12:12 am
Forum: Software
Topic: Help needed strange shrot linew on corners
Replies: 3
Views: 80

Re: Help needed strange shrot linew on corners

Got it. Thanks for the update!
by Vicky@Raise3D
Mon Jul 27, 2020 7:59 pm
Forum: RaiseCloud
Topic: RaiseCloud not Sending Print File to E2
Replies: 2
Views: 143

Re: RaiseCloud not Sending Print File to E2

Sorry for the issue. Would you like re-uploading and assign the printing task one more time and take the screenshot when you see the issue and help export log files from your printer at the same time? You can go Settings -> More Settings -> RaiseCloud -> RaiseCloud Log to export log files from your ...
by Vicky@Raise3D
Sat Jul 25, 2020 1:17 am
Forum: Software
Topic: IdeaMaker: Russian translation
Replies: 3
Views: 110

Re: IdeaMaker: Russian translation

Thanks for reaching to us!
We have reached to our sales partners in Russia to help review.
by Vicky@Raise3D
Sat Jul 25, 2020 1:14 am
Forum: Feature Requests, Ideas, Wishes
Topic: IdeaMaker feature requests
Replies: 80
Views: 19308

Re: IdeaMaker feature requests

Thanks for the suggestions! We will add your suggestions into developing list.
by Vicky@Raise3D
Sat Jul 25, 2020 1:14 am
Forum: Printing Settings
Topic: Support structure with z-hop
Replies: 17
Views: 444

Re: Support structure with z-hop

Would you like advise the purpose of having those extra reactions?
Normally Z Hop Perform Across Supports can help avoid nozzle hitting supports.
by Vicky@Raise3D
Sat Jul 25, 2020 1:12 am
Forum: Software
Topic: Overhang settings not working
Replies: 7
Views: 170

Re: Overhang settings not working

The fan speed seems already modified in your gcode file. It looks correct. Do you see any other issue?
by Vicky@Raise3D
Sat Jul 25, 2020 1:12 am
Forum: E2
Topic: E2 Motion controller firmware says install failed
Replies: 18
Views: 226

Re: E2 Motion controller firmware says install failed

Would you like to help confirm how did you restart your printer? If it was restarted with the button, it probably wouldn't help the situation. Please try physiaclly power the machine off then power it back on. If that still doesn't work, you may need create a support ticket to talk directly with our...
by Vicky@Raise3D
Sat Jul 25, 2020 1:09 am
Forum: E2
Topic: Filament PTFE tube on E2
Replies: 4
Views: 93

Re: Filament PTFE tube on E2

that the tubes that came in the spare parts box are not the same diameter as the ones that came installed on the machine?

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