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Thanks Vicky, i did that and i knew blakc USB was under the blue one so it's ok
everything works perfectly

Hello, i've just change my touchscreen et i get this error I update with 1.2.1 touchscreen but i get this message again. I have a question there are 2 usb cables : a black one and and a blue one : do i have to plug these 2 usb cables ? I read "how to replace the touchscreen assembly" and i...

I think i's a bad contact, sometimes it dispalys 498°C fot the buildplate that is cold...
I have to check all the connections

Is it possible to get a spare cables "motherboard/buildplate" ?

On my N2 (other printer), i started having "thermal runaway" message a waeek ago. In general, it asked to restart, so i did and it worked well after restarting... It happens at the begining of a print during buildplate heating. Today, the buildplate stopped heating 2 times when i set the v...

You mean the pin on extruder board or in 3-pin black cable? I would recommend replace the board or the cable instead or try to fix it yourself. The cable was just completly cut where the metal pins squeeze it up. I strip the cable and refix it in the pin but without the clamp... 300H of printing la...

http://forum.raise3d.com/viewtopic.php?f=4&t=1459&p=12606&hilit=3+pin+connector#p12606 These are the connector plastic shell https://www.digikey.com/product-detail/en/jst-sales-america-inc/VHR-3N/455-1184-ND/608625 and these are the crimp inserts https://www.digikey.com/product-detail/e...

Hello, i had my first "thermal runaway : error... dump file....'" last night and the print stopped Even if i had it since a long time, i didn't install the thermal protection yet... i think i'm gonna install it quickly now... One of the three black cables on the board located on the printh...

Thank you vicky
By rebooting the printer the 1.1.0 touchscreen frimware update worked.

Ok, i'm going to update to 1.1.6

And thanks for the information in advance settings.

Thanks again.

Sorry, but i didn't update for a long time and i noticed that there's a 1.1.6 firmware available... i didn't remember if this version is old or new and if it's ok to install it on printer. I remember that there was problems linked to firmware but didn't remember what firmware i was... I have 1.1.1 n...

I think raise3D should improve the quality gates along the assembly line and also increase their numbers. To check the ability and skills and experience of the responsibles and the operators on the line, will also help. It's difficult to wait a printer while thinking it may be a "bad" or a...

Is the extruder motor hot or very hot when it prints ?

Thank you very much for the explanations !
I already order to bondtech... it was a silly question

I have doubt for dual extrusion for the pro2 (one told me...) so i'm not going to take a dual extruder for the N2...

Sorry for wasting your time. I think the support team just wants to get as much as information of your issue first, then make an analysis to see whether it is exactly a hardware problem which can only be fixed by replacing parts or some other issues we can provide any help from our side before givi...

Hello, i would be only interested with getting the flat motor instead of the orginal i use with my bondtech single extruder. In order to reduce the weight and to recover the whole bed (actualy, i have a fan and an heatsink at the back of the motor and so 270mm following Y axis instead of 305mm). Is ...

FYI, the LCD used is http://store.linksprite.com/1024x600-7-lvds-lcd-with-capacitive-touch-for-pcduino3/ The only difference is as supplied, the wide JST style wire slides over the standard header pins VS being a socket Again, this picture is the above linked screen direct from linksprite pcduino3_...

Ticket submitted
I tried to explain the best i can and made a little history of the problems i had on my printers.
I really hope the answer will not be that touchscreen MTBF is about a little bit more than one year and that the solution is to buy a new one.

Hello, same problem in the center at the bottom of the touchscreen on my N2 since 2 weeks... My N2 is more recent than my N2+, my N2+ doesn't have the reset button and the N2 have the reset button. But only the N2 touchscreen doesn't work anymore. After resetting, it still doesn't work. The printer...

Hello, same problem in the center at the bottom of the touchscreen on my N2 since 2 weeks... My N2 is more recent than my N2+, my N2+ doesn't have the reset button and the N2 have the reset button. But only the N2 touchscreen doesn't work anymore. After resetting, it still doesn't work. The printers...

Well understood Thanks again !

Thanks a lot for this clear explanation Jetguy !