Search found 90 matches

by Ryan@Raise3D
Fri Dec 03, 2021 10:37 pm
Forum: Printing Settings
Topic: Bad Seams Printing on E2
Replies: 4
Views: 87

Re: Bad Seams Printing on E2

The extruder tension screw is the Phillips head screw on each print head that sets the tension of the idler-bearing arm. If this arm is not tensioned properly it can start to cause issues with the prints.
by Ryan@Raise3D
Fri Dec 03, 2021 10:37 pm
Forum: General
Topic: Considering a purchase of Pro3 Plus
Replies: 2
Views: 54

Re: Considering a purchase of Pro3 Plus

If you would like a test print done by us I recommend reaching out to one of our sales team and they will be more than happy to get a piece printed for you.
by Ryan@Raise3D
Fri Dec 03, 2021 10:36 pm
Forum: General
Topic: PETG print problem
Replies: 8
Views: 1390

Re: PETG print problem

I am sorry we have not been able to assist you recently as this is a public forum where we do our best to assist where we can.

To help with your current issue I would like to know if the ringing on the outside of the print is the same all the way around the print or is it only in one direction?
by Ryan@Raise3D
Fri Dec 03, 2021 9:53 pm
Forum: Pro2 Series
Topic: Pro2 - Temperature Sensor Error
Replies: 1
Views: 48

Re: Pro2 - Temperature Sensor Error

Can you export your serial port log and post it so I can see what is occurring? You can find the log by clicking the gear icon in the top right corner of the touch screen → click more settings → click serial port log and export the folder to a usb and send it to me.
by Ryan@Raise3D
Thu Dec 02, 2021 10:34 pm
Forum: Printing Settings
Topic: Bad Seams Printing on E2
Replies: 4
Views: 87

Re: Bad Seams Printing on E2

Can you provide me the Gcode file for this print and some pictures of your hot ends to help diagnose this issue? Can I also have you try tightening the Extruder screw until it stops then unscrew it 1 full turn and try the print again?
by Ryan@Raise3D
Wed Dec 01, 2021 11:09 pm
Forum: Printing Settings
Topic: Support bending during printing
Replies: 2
Views: 74

Re: Support bending during printing

From the pictures, it looks like either your z-offset is a bit too far away or your bed may need to be leveled a bit on the right side. You can follow this guide to reset your z-offset https://support.raise3d.com/Pro2-Series/how-to-calibrate-the-nozzle-height-4-223.html and here is the guide to rele...
by Ryan@Raise3D
Wed Dec 01, 2021 10:59 pm
Forum: Software
Topic: Unnecessary material - Help
Replies: 3
Views: 91

Re: Unnecessary material - Help

Something you can try is adjusting your Solid fill minimal width as this should stop the zigzags from forming.
by Ryan@Raise3D
Wed Dec 01, 2021 10:56 pm
Forum: Software
Topic: More than 1 line in an [if] gcode statement?
Replies: 5
Views: 174

Re: More than 1 line in an [if] gcode statement?

Yes they will be.
by Ryan@Raise3D
Wed Dec 01, 2021 10:46 pm
Forum: Software
Topic: Extruder numbers = bug?
Replies: 4
Views: 109

Re: Extruder numbers = bug?

Thank you for reporting this bug. It is currently being sent over to our Ideamaker team for review.
by Ryan@Raise3D
Tue Nov 30, 2021 11:17 pm
Forum: Printing Settings
Topic: Pro2 bad print
Replies: 3
Views: 198

Re: Pro2 bad print

Thank you for the update. It is possible cooling is the issue as when you are printing 2 models this will give time for the first model to cool down while the second is printing.
by Ryan@Raise3D
Tue Nov 30, 2021 10:54 pm
Forum: Printing Settings
Topic: Part detached from support and moved when printing
Replies: 2
Views: 79

Re: Part detached from support and moved when printing

there is a chance the issue is with the small surface area of the supports, but something that may help here is the setting z-hop at retraction as it will move the print bed down as the print head moves and this can prevent any collisions. This setting is found in the extruder tab of the template an...
by Ryan@Raise3D
Tue Nov 30, 2021 10:54 pm
Forum: Software
Topic: More than 1 line in an [if] gcode statement?
Replies: 5
Views: 174

Re: More than 1 line in an [if] gcode statement?

you can do 1 if condition per command, but you can do multiple if conditions as shown below
[if condition]
command 1;

[if condition]
command 2;
by Ryan@Raise3D
Tue Nov 30, 2021 10:46 pm
Forum: Others
Topic: Axe Z Bloked Raise Pro 2
Replies: 3
Views: 160

Re: Axe Z Bloked Raise Pro 2

Thank you for the pictures. The issue here could be the silver coupler just under the z-axis motor and I recommend checking to see if this has broken. as for the belt, I do not recommend ever removing it as it is very difficult to slip back on as it requires slightly stretching the belt and I recomm...
by Ryan@Raise3D
Tue Nov 30, 2021 10:44 pm
Forum: Software
Topic: End of Print Prompt
Replies: 4
Views: 1507

Re: End of Print Prompt

Unfortunately, there is no way to remotely bypass the finish print screen as it is a safety mechanism to prevent the printer from starting a new job with the old job still on the build plate.
by Ryan@Raise3D
Tue Nov 30, 2021 10:42 pm
Forum: Software
Topic: Disable the "Task finished" menu after printing in the latest RaiseTouch
Replies: 16
Views: 6169

Re: Disable the "Task finished" menu after printing in the latest RaiseTouch

The task finished screen is there as a fail-safe to prevent the printer from starting a new task without the previous being removed first and is not something that will likely be removed. I am sorry for the furstration.
by Ryan@Raise3D
Tue Nov 30, 2021 10:40 pm
Forum: Pro2 Series
Topic: Pro2 Plus Bed Adhesion Issues
Replies: 3
Views: 194

Re: Pro2 Plus Bed Adhesion Issues

You can try making the z-offset a bit closer than the .2mm feeler gauge to provide a bit more squish to the bed or you can slow down the first layer to ensure it lays down strong enough for this. I also agree with preheating the machine before attempting the print.
by Ryan@Raise3D
Tue Nov 30, 2021 10:35 pm
Forum: Printing Settings
Topic: Dual Extrusion Excess Material Issues (PLA and PVA+)
Replies: 5
Views: 268

Re: Dual Extrusion Excess Material Issues (PLA and PVA+)

PVA as a material will ooze a bit no matter what, but due to the water-soluble nature of the material, you can just dissolve it away. For the PLA you can try increasing your retraction material amount a bit or reduce the printing temperature by a bit to reduce the excess material.
by Ryan@Raise3D
Wed Nov 24, 2021 11:07 pm
Forum: Printing Settings
Topic: Pro2 bad print
Replies: 3
Views: 198

Re: Pro2 bad print

since the issue seems to be one-sided something I would recommend checking is if your cooling fan on the left side is functioning by going to the tune menu and set the fan speed to 100. Can you also share the Gcode file for this print?
by Ryan@Raise3D
Wed Nov 24, 2021 11:02 pm
Forum: Printing Settings
Topic: Dual Extrusion Excess Material Issues (PLA and PVA+)
Replies: 5
Views: 268

Re: Dual Extrusion Excess Material Issues (PLA and PVA+)

For drying the PVA I recommend 50c for 12 -24 hours and I recommend doing this even for brand new spools of material as it can absorb moisture on its way to you. As for reducing the leaking of the material, You can use the setting cooldown inactive extruder to cool the not in use hot end during the ...
by Ryan@Raise3D
Wed Nov 24, 2021 10:44 pm
Forum: E2
Topic: Error: X and U axis will crash
Replies: 3
Views: 102

Re: Error: X and U axis will crash

the U axis is the name of the right side print head as we cannot have 2 X-axis variables.

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