Official Raise3D Community

Have you tried Solid Base Layer and Dense Support Layer for the structure to increase its strength?

We will release a new version of ideaMaker this month. And the new version of RaiseTouch is coming soon as well.
We will have a lot new features added into both ideaMaker and RaiseTouch. We will release the release notes with the software release together.

Do you mean that you don't want the top and bottom solid fill layer but all the layers are printed with your set infill structure?
If so, you can change the top and bottom solid fill layer to be 0. The options are under Layer tab.

Besides the extruder board, some cables may be damaged during the process, as all communications are delivered through the cables.

Please contact our technician to help you diagnose the issue and which parts you may need for your printer.
We do provide common spare parts for support and sales needs.

Seems we also get some similar result as the starting points on your model.
We will do more tests and check whether we can find any setting can help improve the print quality.

I'm not really sure whether the PolyDissolve is something similar to PVA. If so, you can use our PVA override settings in ideaMaker. For Nylon, there is no printing template in ideaMaker but we do have some Nylon material printing template on our website for some brands. You can use those as a begin...

The silicone cover won't be damaged when nozzle reaches to our maximum temperature. It won't be melt or fall apart. But higher temperature may cause the cover wear out quicker than lower temperature. You can get some spare ones as replacement for future use.

Would you mind to share the STL file with us for test?

From ideaMaker and touchscreen sides, you can't control the two fans individually.

Not sure whether the extruder controller board has been damaged or not. As the LED lights are able to light up now, please check whether the cooling fan in motion board box is working or not and also test whether you can control the heated bed and also the XYZ movement, to check whether the function...

The option "Fill Gaps in Shells" is designed for adding infill into the gaps between shells.
We will keep on improving travel movement in future versions.

Thanks for your feedback.

Title: Vertical Offset Down Layers not Working Description: When using Support Type "Normal", I can't use vertical Offset Downlayers. There are always 0 Layers between the "Down Surface" and the Support Structure. When using Support Type "Pillar" it is working as it sh...

For warranty part request, you may need to open a support ticket to reach to our technician with your printer and purchase information at http://help.raise3d.com.

The current version of RaiseTouch firmware for Pro2 series has added Lower Power Mode option for extruder motors.
If your filament is very sensitive to heat, you can enable Low Power Mode to decrease electric current of the motor.

As a temporary solution for the issue, if the preview issue really brothers your work a lot, please change language region formats to be English. We are using 14.04 system, we get the option under language support.

We’ve just found a temporary solution for the issue, if the preview issue really brothers your work a lot. Please change language region formats to be English. We are using 14.04 system, we get the option under language support. We think we may find out the reason causing the preview issue. We will ...

Thanks a lot for your efforts!
We think we may find out the reason is causing the issue now. We will fix the issue we found in next release.

We don’t really know whether the issue on your model is caused by slicing settings or model structure. If you’d like to share the STL file with us, we may can try to see whether there is any slicing tuning can help the issue or not. As you can see the picture I attached, we have tried your file on o...

The main function for Avoid Traveling Through Hole is to avoid the chance to move nozzle outside of the model to reduce the oozing filament
left at the outer surface of the model.