Search found 4945 matches

by Vicky@Raise3D
Tue Mar 19, 2019 5:05 pm
Forum: Software
Topic: How do I keep my print's interior exposed?
Replies: 1
Views: 17

Re: How do I keep my print's interior exposed?

Do you mean that you don't want the top and bottom solid fill layer but all the layers are printed with your set infill structure?
If so, you can change the top and bottom solid fill layer to be 0. The options are under Layer tab.
by Vicky@Raise3D
Tue Mar 19, 2019 5:02 pm
Forum: Pro2 Series
Topic: Heating cartridge Pro2
Replies: 3
Views: 44

Re: Heating cartridge Pro2

Besides the extruder board, some cables may be damaged during the process, as all communications are delivered through the cables.
by Vicky@Raise3D
Tue Mar 19, 2019 4:54 pm
Forum: Hardware
Topic: Error: thermal runaway... Now both extruders unresponsive
Replies: 41
Views: 2939

Re: Error: thermal runaway... Now both extruders unresponsive

Please contact our technician to help you diagnose the issue and which parts you may need for your printer.
We do provide common spare parts for support and sales needs.
by Vicky@Raise3D
Tue Mar 19, 2019 4:51 pm
Forum: Printing Settings
Topic: Surface buggers
Replies: 10
Views: 247

Re: Surface buggers

Seems we also get some similar result as the starting points on your model.
We will do more tests and check whether we can find any setting can help improve the print quality.
by Vicky@Raise3D
Tue Mar 19, 2019 12:34 am
Forum: Pro2 Series
Topic: Dual Fan Control
Replies: 3
Views: 81

Re: Dual Fan Control

I'm not really sure whether the PolyDissolve is something similar to PVA. If so, you can use our PVA override settings in ideaMaker. For Nylon, there is no printing template in ideaMaker but we do have some Nylon material printing template on our website for some brands. You can use those as a begin...
by Vicky@Raise3D
Tue Mar 19, 2019 12:31 am
Forum: General
Topic: Remove Silicone Covers for High Temps?
Replies: 2
Views: 46

Re: Remove Silicone Covers for High Temps?

The silicone cover won't be damaged when nozzle reaches to our maximum temperature. It won't be melt or fall apart. But higher temperature may cause the cover wear out quicker than lower temperature. You can get some spare ones as replacement for future use.
by Vicky@Raise3D
Tue Mar 19, 2019 12:28 am
Forum: Software
Topic: [BUG][IM-3.3.0]Gaps between dense and sparse support in XY
Replies: 1
Views: 33

Re: [BUG][IM-3.3.0]Gaps between dense and sparse support in XY

Would you mind to share the STL file with us for test?
by Vicky@Raise3D
Mon Mar 18, 2019 6:04 pm
Forum: Pro2 Series
Topic: Dual Fan Control
Replies: 3
Views: 81

Re: Dual Fan Control

From ideaMaker and touchscreen sides, you can't control the two fans individually.
by Vicky@Raise3D
Mon Mar 18, 2019 5:51 pm
Forum: Pro2 Series
Topic: Heating cartridge Pro2
Replies: 3
Views: 44

Re: Heating cartridge Pro2

Not sure whether the extruder controller board has been damaged or not. As the LED lights are able to light up now, please check whether the cooling fan in motion board box is working or not and also test whether you can control the heated bed and also the XYZ movement, to check whether the function...
by Vicky@Raise3D
Mon Mar 18, 2019 4:59 pm
Forum: Software
Topic: Ideamaker Infill Movement
Replies: 19
Views: 402

Re: Ideamaker Infill Movement

The option "Fill Gaps in Shells" is designed for adding infill into the gaps between shells.
We will keep on improving travel movement in future versions.

Thanks for your feedback.
by Vicky@Raise3D
Sat Mar 16, 2019 1:33 am
Forum: Software
Topic: Software Report Format
Replies: 31
Views: 16785

Re: [BUG][IM-3.3.0] Vertical Offset Down Layers not Working

Title: Vertical Offset Down Layers not Working Description: When using Support Type "Normal", I can't use vertical Offset Downlayers. There are always 0 Layers between the "Down Surface" and the Support Structure. When using Support Type "Pillar" it is working as it sh...
by Vicky@Raise3D
Fri Mar 15, 2019 5:44 pm
Forum: Pro2 Series
Topic: Trouble with circles - X axis binding? Alignment?
Replies: 3
Views: 84

Re: Trouble with circles - X axis binding? Alignment?

For warranty part request, you may need to open a support ticket to reach to our technician with your printer and purchase information at http://help.raise3d.com.
by Vicky@Raise3D
Fri Mar 15, 2019 5:42 pm
Forum: Pro2 Series
Topic: Filament Stepper Motors very hot - even when not printing with nozzle
Replies: 35
Views: 2846

Re: Filament Stepper Motors very hot - even when not printing with nozzle

The current version of RaiseTouch firmware for Pro2 series has added Lower Power Mode option for extruder motors.
If your filament is very sensitive to heat, you can enable Low Power Mode to decrease electric current of the motor.
by Vicky@Raise3D
Fri Mar 15, 2019 5:36 am
Forum: Software
Topic: Gcode preview looks wrong in Ubuntu
Replies: 31
Views: 4357

Re: Gcode preview looks wrong in Ubuntu

As a temporary solution for the issue, if the preview issue really brothers your work a lot, please change language region formats to be English. We are using 14.04 system, we get the option under language support.
by Vicky@Raise3D
Fri Mar 15, 2019 5:35 am
Forum: Software
Topic: Display problem with Ubuntu 16.04 and ideaMaker 3.1.7 64-bit
Replies: 11
Views: 737

Re: Display problem with Ubuntu 16.04 and ideaMaker 3.1.7 64-bit

We’ve just found a temporary solution for the issue, if the preview issue really brothers your work a lot. Please change language region formats to be English. We are using 14.04 system, we get the option under language support. We think we may find out the reason causing the preview issue. We will ...
by Vicky@Raise3D
Fri Mar 15, 2019 5:20 am
Forum: Software
Topic: Gcode preview looks wrong in Ubuntu
Replies: 31
Views: 4357

Re: Gcode preview looks wrong in Ubuntu

Thanks a lot for your efforts!
We think we may find out the reason is causing the issue now. We will fix the issue we found in next release.
by Vicky@Raise3D
Fri Mar 15, 2019 1:47 am
Forum: Printing Settings
Topic: Surface buggers
Replies: 10
Views: 247

Re: Surface buggers

We don’t really know whether the issue on your model is caused by slicing settings or model structure. If you’d like to share the STL file with us, we may can try to see whether there is any slicing tuning can help the issue or not. As you can see the picture I attached, we have tried your file on o...
by Vicky@Raise3D
Thu Mar 14, 2019 7:20 pm
Forum: Software
Topic: Ideamaker Infill Movement
Replies: 19
Views: 402

Re: Ideamaker Infill Movement

The main function for Avoid Traveling Through Hole is to avoid the chance to move nozzle outside of the model to reduce the oozing filament
left at the outer surface of the model.
by Vicky@Raise3D
Thu Mar 14, 2019 7:01 pm
Forum: Pro2 Series
Topic: Trouble with circles - X axis binding? Alignment?
Replies: 3
Views: 84

Re: Trouble with circles - X axis binding? Alignment?

Attached three links for you. One is for lubrication, the other two are for couplers to show you whether the couplers are and what do they look like. Please check whether there is any loose coupler on your printer. https://support.raise3d.com/article.html?pid=TkE9PQ==&core=VUhKdk1pQlRaWEpwWlhNPQ...
by Vicky@Raise3D
Thu Mar 14, 2019 6:31 pm
Forum: N Series
Topic: Where are the lights on my Filament Monitor?
Replies: 2
Views: 72

Re: Where are the lights on my Filament Monitor?

You can see the lights after removing the cover of the tape.
1.png

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