Search found 6062 matches

by Vicky@Raise3D
Sat Mar 28, 2020 1:56 am
Forum: General
Topic: Delamination problem
Replies: 34
Views: 1986

Re: Delamination problem

The version of ideaMakre shouldn't be related to the issue.
Please check the attached video and compare with your rods and see whether you can find any bent ones.
by Vicky@Raise3D
Sat Mar 28, 2020 1:39 am
Forum: General
Topic: Why does my printer keep trying to connect to the Raise3d server
Replies: 3
Views: 80

Re: Why does my printer keep trying to connect to the Raise3d server

The mean reason that the printer is trying to connect to the server is for checking whether the version is the most updated one and do time calibration. Otherwise, the printer won't know whether it is using the latest version of the version and the time of print will be off after some time. For the ...
by Vicky@Raise3D
Fri Mar 27, 2020 11:22 pm
Forum: Pro2 Series
Topic: Pro2 Plus in WLAN Guest network
Replies: 3
Views: 67

Re: Pro2 Plus in WLAN Guest network

I will forward the information to developing team and let them confirm what can be the next step.
Sorry about the issue.
by Vicky@Raise3D
Fri Mar 27, 2020 11:12 pm
Forum: Software
Topic: IdeaMaker - Rectraction only pulls but doesn't reset
Replies: 0
Views: 54

Re: IdeaMaker - Rectraction only pulls but doesn't reset

Would you like to share your gcode file with us?
If you can point out which gcode is causing issue from your file, that will help us figure out what's going on as well.
by Vicky@Raise3D
Fri Mar 27, 2020 11:08 pm
Forum: Software
Topic: incorrect fan control.
Replies: 3
Views: 72

Re: incorrect fan control.

Seems the print time for some layers are too short which is lower than Minimal Layer Print Time which will ask the fan to increase its speed. The maximum Fan Speed here can reach to 100%. If you don't want the Fan Speed to be increased, you can disable Increase Fan Speed. https://support.raise3d.com...
by Vicky@Raise3D
Fri Mar 27, 2020 6:09 pm
Forum: Printing Settings
Topic: Can't print single extruder
Replies: 1
Views: 33

Re: Can't print single extruder

Would you like to share you gcode file so that we can see which part of your model is still printed with the wrong nozzle as well as your settings?
by Vicky@Raise3D
Fri Mar 27, 2020 4:52 am
Forum: RaiseCloud
Topic: Webcam window partly obscured
Replies: 3
Views: 1097

Re: Webcam window partly obscured

About the suggestions you brought up relaetd to Dashboard, if you want to start a print on a printer binded on RaiseCloud, the Printer Detail page will show Estimated Time to Complete, Height and Percentage Complete. If the print hasn't begun, these information won't be shown on Printer Detail. Plea...
by Vicky@Raise3D
Fri Mar 27, 2020 1:37 am
Forum: Software
Topic: incorrect fan control.
Replies: 3
Views: 72

Re: incorrect fan control.

Would you like to share your .idea and .data files with us?
by Vicky@Raise3D
Fri Mar 27, 2020 12:57 am
Forum: Others
Topic: Layer seperation
Replies: 1
Views: 66

Re: Layer seperation

Would you like to advise what type/brand of filament you are using?
Whether you are printing with top cover on or off?
Would you like to share some pictures around your hotends and nozzles?
Please double confirm whether both of your cooling fans are running non-stop or not.
by Vicky@Raise3D
Fri Mar 27, 2020 12:41 am
Forum: Pro2 Series
Topic: Is that normal?
Replies: 3
Views: 74

Re: Is that normal?

For this version, tighten it or keep it loose won't affect the print result.
If the loose nuts is bothering you, you can try hand tighten them a little bit but please do not over-tighten it with tools.
by Vicky@Raise3D
Fri Mar 27, 2020 12:38 am
Forum: Pro2 Series
Topic: Pro2 Plus in WLAN Guest network
Replies: 3
Views: 67

Re: Pro2 Plus in WLAN Guest network

Would you like to advise whether protocal is wpa2 enterprise type or something else?
by Vicky@Raise3D
Fri Mar 27, 2020 12:32 am
Forum: N Series
Topic: N2 Power Switch Failure
Replies: 2
Views: 482

Re: N2 Power Switch Failure

Sorry about the issue.
Please reach to our support to confirm the printer is safe to operate more to avoid further damage.
You can contact us at http://help.raise3d.com.
by Vicky@Raise3D
Fri Mar 27, 2020 12:24 am
Forum: N Series
Topic: Heater rod/Thermocouple replacement
Replies: 5
Views: 96

Re: Heater rod/Thermocouple replacement

Can you try PID Auto-Tune once and see whether it can work better or not?
https://support.raise3d.com/N2-N2-Plus/ ... 3-784.html
by Vicky@Raise3D
Fri Mar 27, 2020 12:15 am
Forum: Software
Topic: Why does The seam jump around like this?
Replies: 1
Views: 46

Re: Why does The seam jump around like this?

Would you like to share your .idea, .gcode and .data files with us? So that we can check your model and settings?
by Vicky@Raise3D
Thu Mar 26, 2020 8:38 pm
Forum: General
Topic: Larger Printer Envelope
Replies: 1
Views: 49

Re: Larger Printer Envelope

Thanks for your support! Will forward your request over to R&D team.
by Vicky@Raise3D
Thu Mar 26, 2020 2:03 am
Forum: Software
Topic: Trouble with ramp offset
Replies: 1
Views: 48

Re: Trouble with ramp offset

The feature is designed for defining the gap between Support and Model in Vertical direction.
The higher the value, the further support will be to the model, the less support.
by Vicky@Raise3D
Wed Mar 25, 2020 5:45 pm
Forum: Software
Topic: ideaMaker 3.5.2 Release Notes
Replies: 11
Views: 585

Re: ideaMaker 3.5.2 Release Notes

Would you like to advise which feature is causing the ZERO issue? Any chance you can share the .idea and .gcode files here? scr314.JPG 1stLShell.idea 1stLShell.gcode 1stLShell.bin Would you like to record a video which can show the issue of adding Supports Flowrate + Support Expansion? It is works ...
by Vicky@Raise3D
Tue Mar 24, 2020 11:31 pm
Forum: Pro2 Series
Topic: New stepper motor for extruder
Replies: 2
Views: 74

Re: New stepper motor for extruder

Would you like to give a try for the following steps: Remove all the filament and take off the tension screw for the side that is not working properly. Once it's off, please open the tension arm and start a loading procedure. Take a short video of the gear. It can also be something wrong with the ge...
by Vicky@Raise3D
Tue Mar 24, 2020 11:25 pm
Forum: Hardware
Topic: N2 Y Axis not working
Replies: 4
Views: 181

Re: N2 Y Axis not working

Would you like to share some pictures of your motion board? We are thinking about whether the issue is related to endstop or not.
by Vicky@Raise3D
Tue Mar 24, 2020 5:51 pm
Forum: N Series
Topic: N2 Single Extruder 2016 - Part Cooling
Replies: 9
Views: 265

Re: N2 Single Extruder 2016 - Part Cooling

Do you mean that you don't like that the Minimal Layer Time affects a whole layer? If so, you can try Small Features Detection.
It can detect Small Features on your model and adjust printing settings for those parts.
https://support.raise3d.com/ideaMaker/5 ... 5-436.html

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