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by Vicky@Raise3D
Sat Apr 20, 2019 1:00 am
Forum: Software
Topic: "print shells in optimal order" not working with 3.4 beta?
Replies: 5
Views: 54

Re: "print shells in optimal order" not working with 3.4 beta?

Thanks for your feedback. Will forward to software developing team to optimize it in future versions.
by Vicky@Raise3D
Fri Apr 19, 2019 6:28 pm
Forum: Software
Topic: Circle not perfect
Replies: 14
Views: 2755

Re: Circle not perfect

Seems that there is something wrong with your couplers. Please check your couplers in both X and Y directions and take video of couplers movement when the extruder is moving around and share videos at http://help.raise3d.com with our technicians to help diagnose your issue.
by Vicky@Raise3D
Fri Apr 19, 2019 5:48 pm
Forum: Feature requests, ideas, wishes
Topic: Adjust overall speed from the tune menu
Replies: 1
Views: 10

Re: Adjust overall speed from the tune menu

You also can adjust the overall print speed on our touchscreen as well. It is called Feedback located under Tune tab.
https://support.raise3d.com/raisetouch/ ... ent_id=729
by Vicky@Raise3D
Fri Apr 19, 2019 5:45 pm
Forum: Printing Settings
Topic: Circle not perfect
Replies: 1
Views: 10

Re: Circle not perfect

Seems that there is something wrong with your couplers. Please check your couplers in both X and Y directions and take video of couplers movement when the extruder is moving around and share videos at http://help.raise3d.com with our technicians to help diagnose your issue. Attached two instructions...
by Vicky@Raise3D
Fri Apr 19, 2019 5:23 pm
Forum: Software
Topic: "print shells in optimal order" not working with 3.4 beta?
Replies: 5
Views: 54

Re: "print shells in optimal order" not working with 3.4 beta?

Seems all the movement are among the gap filling. There are a lot gaps on your model that's why the extruder moves a lot to fill the gaps. All the printing information, such as the image of the prints on touchscreen during printing or the one shown in Print tab for you to pick the file to print, and...
by Vicky@Raise3D
Fri Apr 19, 2019 12:58 am
Forum: Software
Topic: "print shells in optimal order" not working with 3.4 beta?
Replies: 5
Views: 54

Re: "print shells in optimal order" not working with 3.4 beta?

Would you like to share the .gcode, .data and .idea files of this model with us?
by Vicky@Raise3D
Wed Apr 17, 2019 11:07 pm
Forum: Others
Topic: Silent install option?
Replies: 1
Views: 33

Re: Silent install option?

The command line parameter is /S.
ideaMaker is using nsis.
by Vicky@Raise3D
Wed Apr 17, 2019 9:50 pm
Forum: Software
Topic: ideaMaker 3.4.0-Beta Release Notes Updated Rev. 3.4.0.2855-Beta, 2019.04.04
Replies: 33
Views: 744

Re: ideaMaker 3.4.0-Beta Release Notes Updated Rev. 3.4.0.2855-Beta, 2019.04.04

duke666 wrote:Please translate all the settings into Russian, half remain in English


We will fix the language issue in the official version.
by Vicky@Raise3D
Wed Apr 17, 2019 9:49 pm
Forum: Pro2 Series
Topic: camera is not working
Replies: 1
Views: 25

Re: camera is not working

Is there any error message shown when trying to enable camera on touchscreen?
by Vicky@Raise3D
Wed Apr 17, 2019 9:48 pm
Forum: RaiseCloud
Topic: RaiseCloud and Connect with IdeaMaker?
Replies: 1
Views: 26

Re: RaiseCloud and Connect with IdeaMaker?

Which version of ideaMaker you are currently running to connect your printer?
by Vicky@Raise3D
Wed Apr 17, 2019 9:39 pm
Forum: RaiseCloud
Topic: RasieCloud Settings
Replies: 13
Views: 319

Re: RasieCloud Settings

Thanks for your feedback. We will unify the unit of density.
For the filament used, would you like to share us more information marked in the images below of your prints so that we can do more test based on that?
2.png
1.png
by Vicky@Raise3D
Tue Apr 16, 2019 5:56 pm
Forum: Software
Topic: CAMERA VIDEO
Replies: 1
Views: 79

Re: CAMERA VIDEO

Would you like to share us the video or image you export from touchscreen so that we can help check what's going on?
Is it possible to have the out of focus lens issue also shown in a video?
by Vicky@Raise3D
Tue Apr 16, 2019 5:44 pm
Forum: N Series
Topic: Toutchscreen problem out of order
Replies: 1
Views: 27

Re: Toutchscreen problem out of order

Please record a video which can show which section can response properly to touch or which cannot and send it to http://help.raise3d.com, our technicians will help you diagnose the issue.
by Vicky@Raise3D
Tue Apr 16, 2019 1:57 am
Forum: RaiseCloud
Topic: APP off
Replies: 2
Views: 64

Re: APP off

Sorry for the inconvenience. The IOS application is currently under maintenance. We will make it back to run as soon as we can.
by Vicky@Raise3D
Tue Apr 16, 2019 12:42 am
Forum: Software
Topic: Sequential Printing - left extruder only?
Replies: 1
Views: 70

Re: Sequential Printing - left extruder only?

If you want to use right extruder, you need to replace T0 to be T1 in Gcode Postprocess. Please pay attention to the print boundary for both nozzles. Left nozzle cannot reach to the boundary of right nozzle at right side, the same to right nozzle which cannot reach to the boundary of left nozzle at ...
by Vicky@Raise3D
Mon Apr 15, 2019 7:26 pm
Forum: Pro2 Series
Topic: Bondtech extruder misaligned -> clogged nozzle
Replies: 3
Views: 72

Re: Bondtech extruder misaligned -> clogged nozzle

I'm not quite sure about the strength class of the screw, but if the screw doesn't work properly, please feel free to contact our support at http://help.raise3d.com to see whether we can provide you some other solutions to help you.
by Vicky@Raise3D
Mon Apr 15, 2019 6:38 pm
Forum: Software
Topic: ideaMaker 3.4.0-Beta Release Notes Updated Rev. 3.4.0.2855-Beta, 2019.04.04
Replies: 33
Views: 744

Re: ideaMaker 3.4.0-Beta Release Notes Updated Rev. 3.4.0.2855-Beta, 2019.04.04

Hi Vicky It relates to the pan feature. Previously I could just hold the middle mouse button down and pan the screen. Now it seems I have to click the pan button and manipulate via the left button. Also noticed drag and drop of stl file into the window no longer seems to work. I get a mouse icon ap...
by Vicky@Raise3D
Mon Apr 15, 2019 6:36 pm
Forum: Software
Topic: ideaMaker 3.4.0-Beta Release Notes Updated Rev. 3.4.0.2855-Beta, 2019.04.04
Replies: 33
Views: 744

Re: ideaMaker 3.4.0-Beta Release Notes Updated Rev. 3.4.0.2855-Beta, 2019.04.04

DeX wrote:
Vicky@Raise3D wrote:
duke666 wrote:Please translate all the settings into Russian, half remain in English


We will finish the translation when release official version. Sorry for the inconvenience.


With a pop-up explanations of the setting ? ;)
I use EN btw.


Do you mean French version pop-up explanations for settings?
by Vicky@Raise3D
Mon Apr 15, 2019 6:30 pm
Forum: Pro2 Series
Topic: Bondtech extruder misaligned -> clogged nozzle
Replies: 3
Views: 72

Re: Bondtech extruder misaligned -> clogged nozzle

You may have a loosing grub screw on your feeding gear which is keeping on moving from the original feeding position.
by Vicky@Raise3D
Mon Apr 15, 2019 5:22 pm
Forum: Printing Settings
Topic: Supports
Replies: 7
Views: 135

Re: Supports

Downloaded your profile and compare with default template, seems that you have edited some settings from the original settings, such as you are using Grid type for your support. Have you tried Line type support? Doesn't work well with your prints?

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