Filament runout sensor ... replacement

Topics around mechanical design, controller and electronics. Mods & hacks welcome.
3dlabs
Posts: 17
Joined: Sun Dec 17, 2017 6:10 pm

Filament runout sensor ... replacement

Postby 3dlabs » Sat Jul 14, 2018 1:17 am

Where is my filament runout sensor? I've heard nothing since getting an email saying to throw away the first one. Ordered in January and have nothing.

This is absolutely ridiculous.

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Vicky@Raise3D
Posts: 4577
Joined: Fri Mar 25, 2016 3:54 am

Re: Filament runout sensor ... replacement

Postby Vicky@Raise3D » Tue Jul 17, 2018 6:04 am

So sorry for letting you wait for so long.
Would you like to open a support ticket at help.raise3d.com or shoot an email to sales@raise3d.com?Advise us your purchase information so that we can see how we can help.

mb300sd
Posts: 57
Joined: Fri Mar 30, 2018 7:22 pm

Re: Filament runout sensor ... replacement

Postby mb300sd » Fri Nov 09, 2018 6:14 pm

I also received that email, completely forgot about it until I saw this.

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Vicky@Raise3D
Posts: 4577
Joined: Fri Mar 25, 2016 3:54 am

Re: Filament runout sensor ... replacement

Postby Vicky@Raise3D » Sat Nov 10, 2018 1:47 am

You can share pictures and reach to our technicians at http://help.raise3d.com to let us help identify whether the one you got is the old batch or new.


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